Air Force Technical Support

Dietrich Green Irvine, CA 901-***-**** *********@*****.***

Qualification Summary

Solutions-driven IT professional expanding career in the field of IT Cloud Support/Consulting. Responsible and analytical problem solver skilled at managing challenges from multiple perspectives with professional experience in both military and civilian environments. Proven ability to manage competing priorities while achieving organizational and customer objectives. Strong communication skills with the ability to work with diverse groups while inspiring confidence at all levels. Hands-on experience working with many aspects of IT:

Completing extensive Amazon Web Services (AWS) cloud computing/consulting training program.

Skilled in the setup and configuration of network printers, Cisco phones, and other IT peripheral devices.

Technical proficiency in Microsoft Office Suite of products including Word, Excel, PowerPoint, Outlook, Windows Operating Systems, and Oracle.

Technical Certifications

AWS SysOps Administrator - Associate (2019)

AWS Certified Developer – Associate (2019)

AWS Certified Solutions Architect – Associate (2019)

CompTIA Linux+ Certified (2019)

Professional Experience

AWS SOLUTIONS ARCHITECH APPRENTICE

Apprenti (AWS Apprenticeship Program), Irvine, CA March 2019 – Present

Actively participating in accelerated career development program for technical professionals, receiving in-depth formalized IT training and on the job training in innovative cloud computing solutions and technical problem solving.

Received multiple Associate level AWS certifications.

NETWORK SUPPORT SPECIALIST

NTT Data (formerly Dell Services), Dallas, TX February 2017 – March 2019

Provided technical support/analysis for all network systems and components at Tenet Healthcare.

Installed, modified, tested and serviced all converged network communication equipment.

Identified, diagnosed, and resolved problems affecting network stability and performance.

Performed administration and maintenance of Windows, Telephony (Cisco IP), and vendor software systems.

SENIOR DESKSIDE TECHNICAL ANALYST

NTT Data (formerly Dell Services), Dallas, TX August 2016 – February 2017

Provided support to Tenet Healthcare executive level (onsite and remote) end users.

Supported, installed, and maintained personal computers, operating systems, software, Cisco phones and other IT peripherals.

Deployed new PCs/Laptops/printers, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware.

DESKSIDE TECHNICAL ANALYST

Dell Services, Dallas, TX July 2013 – August 2016

Served as day-to-day onsite technical support for Tenet Healthcare.

Addressed and resolved hardware, software, and customer issues in a fast-paced executive healthcare office environment.

Performed installation, repair, and preventative maintenance on PCs and printers.

IT SUPPORT ANALYST

Memphis Grizzlies, Memphis, TN August 2012 – July 2013

Operated within Active Directory (AD) to manage user account settings.

Handled incoming calls/emails/alerts from the helpdesk and resolve issues in a timely manner.

Installed, repaired, maintained, and configured desktop equipment and printers in a Windows network environment.

Provided extensive technical support for NBA Games, University of Memphis Basketball Games, and Arena Events, which included support for NBA IDS laptops.

TECHNICAL SERVICE PROVIDER

St. Jude Children’s Research Hospital, Memphis, TN January 2012-August 2012

Performed triage and troubleshooting of technical requests regarding network accounts and resources. Responsible for setup and installation of company recommended software such as Microsoft Brainstorm.

Recorded relevant information for various service requests into incident, work order, and project management tools such as Remedy.

Addressed helpdesk requests entered via Remedy ticket application and responded to end-user calls/emails.

SUPPORT TECHNICIAN

Fujitsu America, Memphis, TN September 2008-January 2012

Managed laptop and desktop deployment operations for end users.

Assisted with Cisco router configuration based on customer specifications.

Repaired laptop and desktop units on daily basis; dismantled laptops for spare parts inventory.

PERSONNEL JOURNEYMAN

United States Air Force, Little Rock AFB, Jacksonville, AR October 2000-October 2004

Formatted, edited, and processed administrative correspondence for personnel matters.

Maintained squadron files including monthly PC-III rosters, promotion rosters, and PIFs.

Received “Personnel of the Year” Award, September 2002.

Education

Kaplan University, Davenport, IA

Bachelor of Science Information Technology/Network Administration 2010

ITT Technical Institute, Cordova, TN

Associate of Applied Science Computer & Electronics Engineering Technology 2008

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