Customer Care Service
Resume:
Callahan Demers
Dedicated and motivated individual with eight years of Customer Service experience
Personable, enthusiastic and passionate. Demonstrates strong organizational skills and ability to prioritize. Responsible, dependable and puts high value on respect and trust. Self-motivated and eager to learn. Works well within a team environment, but also reliable to take a leadership role when necessary. Conflict resolution and efficient problem solver. ********.*******@*****.***
1015 14th ave SW unit 205,
Calgary, Canada
SKILLS
Customer Care
Quick Learner
Results Oriented
Team Work
Time Management
Up Selling
INTERESTS
Travelling Music
WORK EXPERIENCE
02/2019 – 12/2019
Server
722 World Bier Haus
Calgary, Alberta
Experience with POS system to place orders, manage bills and handle complimentary items for dissatisfied guests
Kept updated knowledge of menu and chef specials to provide recommendations to tastes and specific allergies
Upsold high profit items such as appetizers and mixed drinks to enhance sales numbers Contact: Ali Majed – 403-***-****
05/2019 – 08/2019
Wedding Coordinator Assistant
Smitten & CO
Calgary, Alberta
Maintained contact with all vendors during the planning period and acts as a liaison between the bride and groom and the various wedding participants. Offer consultative advice and help with the budget
Tasked with a leadership and organization role over during ceremony and reception 10/2018 – 03/2019
Server
Earls Tin Palace
Calgary, Alberta
Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware in a timely fashion with a positive attitude Leveraged drink knowledge to make beer & wine recommendations for meals Resolved customer concerns
Contact: Matt Skaar – 604-***-****
06/2018 – 09/2018
Wedding Coordinating
Camo Country Weddings & Events
Vernon, British Columbia
Coordinated florists, photographers, videographers, officiants and ceremony participants to rehearsals, pre-ceremony and ceremony events.
Contact: Liz Hornaday – 250-***-****
Achievements/Tasks
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WORK EXPERIENCE
09/2014 – 09/2018
Server & Shift Leader
Earls Vernon
Vernon, British Columbia
Directed both back and front of house employees through daily tasks and monitored performance throughout the day
Trained new employees and delegated daily tasks and responsibilities Prepared beverages and filled food orders for customers Upsold high profit items to increase sales for the establishment Contact: Matt Skaar – 604-***-****
EDUCATION
02/2019 – 02/2019
Event & Wedding Planning
Mount Royal University
Calgary, Alberta
This program taught me social dynamics as well as giving me the tools to help successfully launch my own social event planning business.
CERTIFICATES
ProServe
Food Safe
Achievements/Tasks
Courses
Contact this candidate