Eager Network Technician seeks employment
Resume:
Nicholas A. Mosby
**** ********** ***. **********, ** 35215 205-***-**** 205-***-**** adbmoj@r.postjobfree.com
Skills & Areas of Knowledge
Networking
Cabling CAT5/Coaxial/FO
DNS, DHCP, & Remote Access
Operating Systems
Windows OS XP/Vista/7/8
Windows Mobile OS
Apple iOS
Hardware
Assemble/disassemble PC’s
Install, configure, troubleshoot and repair
Created custom computers
Multi-line Phone Systems (VOIP)
Dell PCs and Hardware
Basic Servers, Switches, and Routers
Security
Norton/McAfee Anti-Virus
Firewalls
Disaster Recovery
Software
Microsoft Office Suite & Outlook
VMware
Install, configure and troubleshoot
Adobe Photoshop CS4
Remedy Ticketing System
Slappey VOIP System
Education
Associate of Science Degree in Network Engineering GPA 3.8 Mar 2018
Virginia College in Birmingham, AL
Professional Experience
Top Prospect Consulting
Various Networking and Network Installation Jobs Mar 2019 - Present
Gorrie-Regan and Associates Jun 2018 – Feb 2019
Network Upgrade Installation Specialist
Remove and install upgraded cameras on interior and exterior of location
Configure camera to operate correctly on existing network
Install card reader access points to various locations in building
Run ethernet cable from data closet to device locations
Collegiate Admissions and Retention Solutions Mar 2017 – May 2018
Student Information Specialist
Operate a multi-line phone system to provide support to potential students
Deliver timely solutions to incoming callers
Follow up with potential students to verify information and move processes forward
Secure all student information in accordance with FERPA regulations
Assisted with overnight data migration
Troubleshooting of network printer problems
Southern Case Arts in Bessemer, AL Jul 2016 – Jan 2017
Refrigeration Installer/Technician
Trained more than 12 new employees on the proper operating procedures
Exceeded production goals by 66% on average
Worked with a team of 8 shop members to meet or exceed all team goals
Followed all OSHA safety protocol at all times
Created training manuals for all new production team members
MacLean Power Systems in Alabaster, AL Jun 2013 – May 2016
Bracket Oven Operator/Shift Leader
Exceeded production goals by over 90% on average
Created a competitive work environment that increased team productivity by 17%
Followed all OSHA safety protocol at all times
Achieved the safety bonus every year
Assisted the Systems Administrator identify and implement a new wireless system
Nemak Aluminum Casting Company in Sylacauga, AL Jan 2010 – Mar 2013
Die Cast Machine Operator
Exceeded production goals by 33% on average
Member of the Kaizen Plant Improvement Team for lean manufacturing
Followed all OSHA safety protocol at all times
TeleTech in Fairfield, AL Jan 2006 – Dec 2010
Customer Service Supervisor
Provided customer service to all incoming calls and escalated issues
Troubleshot problems related to hardware/software connectivity and email service
Managed a team of 15 customer service representatives to exceeding all goals
Coached and developed many agents to promotions and improvements
Assisted the IT staff by rebooting servers and troubleshooting computer issues
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