Customer Service Manager
Resume:
Dana Walton
****************@***********.***
Experienced Server bringing enthusiasm, dedication, and an exceptional work ethic. Trained in customer
service with high energy, and outgoing with a dedication to a positive guest experience. High volume dining, customer service, and cash handling background. Work Experience
Training new waiters and floor staff on guest service expectations, safety MOD - Burnaby, BC
October 2010 to March 2013
- 6011 Hastings St., Burnaby B.C.
- Training new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocol's.
- Monitor dining room to ensure optimal guest experiences.
- Work with individual servers to improve performance.
- Answer customer inquiries and resolve issues promptly.
- Schedule wait and floor staff, approve time off, and rework loads as needed. Assistant Manager/ Waiter
Fenwick St - Halifax, NS
August 1998 to September 2008
- Delivered exceptional, friendly, and fast service
- Answered questions about menu selections and made recommendations when required.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceed guest's expectations.
- Skillfully anticipated and addressed guest's service needs.
- Managed opening and closing duties including restocking items, and reconciliation of cash drawer. Bartender
MOD
August 1999 to May 2004
Velvet Olive Cocktail Lounge- 1770 Market St. Halifax N.S.
- Assisted guest's with menu selections both food, drink ( wine and cocktails).
- Appropriately suggested additional items to customers to increase restaurant sales.
- Effectively communicated with kitchen regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guest's to ensure satisfaction with each food course and beverage.
- Continuously monitored the ambiance of both dining and lounge, both lighting and music.
- Managed opening and closing duties including restocking items, liquor orders, reconciliation of cash drawer's
Education
Secondary School
Skills
Bartending, Restaurant Server, Waiter
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