Desktop Support Engineer

MURALI.R

Mobile: +919********* Mugapairwest

Mail ID: adbmlt@r.postjobfree.com Chennai

OBJECTIVE

A Challenging position providing the opportunity to make strong contribution to Organizational goals through continued development of professional, technical and analytical skills.

EXPERIENCE DETAILS:

1. Company : Techindia Infoway Pvt Ltd.

Designation : System Administrator

Period : From Jul 2014 to Till now

ROLES: Systems Administrator

Installing and troubleshooting of OS like Windows 2008 Server and windows client and Linux basics.

Installing software, patching, upgrading and maintenance of operating system.

Installation, configuration & Maintaining Access Control Systems.

Monitoring of server and ISP links through PRTG Monitoring tool.

Resolving technical issues of Microsoft Outlook.

Creating users, groups and assigning permissions as per requirements.

Configuration of services like System Restore, Remote Assistance.

Creating, maintaining and Managing the Users & groups in ADS.

Configuring network printers and troubleshooting.

Installation & Configuration of Windows 2012 and 2008 Server(Active Directory, DHCP, DNS, FTP, Routing & Remote access services, WDS).

Managing Symantec Antivirus.

Backup and troubleshooting

Maintaining server health by checking performance monitoring logs, disk space utilization,Event viewer reporting and corrective measure.

Maintain IT Asset Management System.

2. Company : Precision Infomatic, T.nagar, Chennai.

Designation : Desktop Support Engineer.

Period : From Dec 2012 to July 2013

ROLES: Desktop Support Engineer

Troubleshooting of Desktops, Laptops, Servers and Peripherals

Remedy tool for tracking all Problems related to hardware/software/networking issues.

Providing supports to various projects and resolving all the trouble tickets on time and within SLA. Handling Helpdesk and IT Request Calls from the End Users and giving Technical support to End Users.

Troubleshoot Windows-XP, Windows 7 and TCP/IP connectivity problems on a daily basis.

System Performance monitoring & tuning of above Operating System.

MS-Outlook configuration & Troubleshooting.

Installation and configuration of hardware on servers and coordinate with vendors in case of critical hardware failure and configuration.

Managing Printers.

Windows Server 2008 R2 installation, deployments, troubleshooting and automation.

ACADEMIC DETAILS:

Graduation : Bachelor of Engineering (ECE)

Period : 2007-2011

Institute : P.M.R Institute of Technology, Chennai -608 002.

Aggregate : 65%

HSC

Period : 2005-2007

Institute : Goodlet Higher Secondary School, Sholinghur

Aggregate : 75%

SSLC

Period : 2004-2005

Institute : Goodlet Higher School, Sholinghur

Aggregate : 75%

SKILLS:

Operating Systems : Windows 2012 Server, Windows 2008 Server,

Windows 10, Windows 7

Hardware : HP Servers,

HP & Dell laptops, HP Printers

Mail Configuration : Outlook and Thunderbird

Antivirus : Symantec Endpoint Protection Manager

PERSONAL DETAILS:

Father : Mr M.Rangasamy

Date of Birth : 25th Nov 1989

Nationality : Indian

Languages Known : English and Tamil (Read and Write)

Permanent Address : Mugapair west

Chennai - 600037

DECLARATION,

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place : Chennai

Date : (MURALI.R)

Contact this candidate