ANIL KUMAR BHANDARI

SCRUM Master / PROJECT MANAGER

Phone: +1-682-***-**** adbmlj@r.postjobfree.com

PROFESSIONAL SUMMARY

Working as SCRUM Master/Project Manager and around 14 years of strong experience in Agile methodologies.

5 years of experience as a Delivery/ Project Manager for Strategic & Transformational Initiatives

Certified Scrum Master with around 6.5 years as experience and extensive use of Agile practices.

Onsite/Offshore experience in the roles of Program/Project Lead, Delivery Manager, Scrum Master, Project Manager, Team Leader, Onsite Coordinator and Business Analyst.

Majority of the experience is in Telecom BSS stack which mostly included product management, order management and customer Management.

As a SCRUM Master to own the complete process, removing impediments and Coordinating with Team as well as product owner to achieve Sprint/Iteration goals.

Used SAFe approach for Project execution and managing multiple teams.

Handling multiple projects and teams simultaneously and attending SCRUM of SCRUM (SOS) to coordinate with other dependent team to resolve dependency and impediments.

Have been involved in taking care of complete scrum life cycle and all SCRUM ceremonies.

Strong experience on DevOps using Agile methodology like SCRUM and KANBAN.

lead automation(CI/CD) projects using Jenkins for continuous integration and for End to End automation for all build and deployments in Tomcat and Web logic application.

Managed micro services applications and container-based deployments with Docker.

Used MAVEN & ANT as Build Tool for building of deployable artifacts (war & ear) from source code

Understand and able to lead Auto Scaling of Infrastructure projects using Amazon Cloud Formation(AWS)

Have been deeply involved in converting Project from waterfall to Agile.

E2E and CIT test Management include Customer Management, Defect management and reporting.

Enriching experience in Delivery management activities, leading and motivating a team of professionals, collaborating with the customers.

Significantly contributed in the growth of the team members.

Proven Customer Relationship and Stakeholder Management experience and a consistent track record of achieving high customer satisfaction. Strong leadership, interpersonal and mentoring skills with ability of developing highly motivated teams.

Introduced the concept of tools development / re-use within the team & organization.

Very good Experience in exploring multiple tools and implementing agile practices like JIRA, RALLY, STORM, Teamwork, etc..

Have been expertise in organising all major Agile activities like Prioritization, Estimation, Daily Stand up, Client Demo, Sprint Retrospective, Release Planning and many more.

Have worked in Distributed Agile environment and clients from various region like US, UK, INDIA.

Responsible for Identifying Risk and mitigation plan.

Have been involved in Solution designing, Project Management, Release Management and delivering end to end projects.

Involved in PoC for Big data and Analytics project for GE Aviation.

Project management experience include- Audits for Engineering processes, Preparation of Metrics, Conducting Project Management Reviews, Risks and issues assessment and closure, Human Resource Management and Team lead activities.

Managed big teams(40+) comprising of Design, Development, Application Support and Testing teams.

Strong skills include Good Communication and Analytical skills, Project Financials, Team Building, Management and Troubleshooting.

Strong of experience in leading, developing and testing Web based and Enterprise applications in Telecom

People management is one of my strong area and have strong ability to grasp new things quickly.

TOOLS AND RESPONSIBILITIES

Agile

Scrum Master, Sprint Planning, release Planning, Scrum Meet, Retrospective, Story estimation, Client Demo, Agile metrics, Migrating project to Agile, Continuous Integration, TDD, Pair Programming, Agile Games, Training People on SCRUM.

Project Model

SCRUM, Kanban, XP, waterfall. Iterative, SAFe, V Model

Project Management

Creating Project Matrices, People Management, Release Management, Risk Management, Leave management., Training people on Agile.

Agile Tool

JIRA, RALLY, TeamWork, STORM

Domain Knowledge

Telecommunication,Industrial Automation, E-Commerce, Finance, BigData

Tools and Webservers

WebLogic Server, Jira, JBOSS, Apache Tomcat server, IIS, Artifactory, Nexus, Jira, Confluence, Informatica, HP Load Runner, WinRunner, Quality Centre, VITRIA, Web-Methods

Language

C, C++,Core Java

Database Skills

SQL Server –2012, 2008, 2005, 2000, MySQL, DB2.

Other Technologies and Tools

Function Point Analysis (FPA), MS Office (Word, Excel, Powerpoint,)

Configuration Management

Maven, GIT, Jenkins, Puppet, Chef, Ansible, Groovy pipeline, Kubernetes.

AWARDS and CERTIFICATION

Certified Scrum Master – Scrum Alliance.

Received one of the special awards, ACE (Associates who Continuously Excel) award, for demonstrating continuous excellence for 3 consecutive years from the CEO, Tech Mahindra.

Was Awarded the Best Manager consecutively for 2 years from Tech Mahindra.

Received customer appreciation awards for 3 consecutive years for high commitment and contribution towards delivering high quality

WORK EXPERIENCE

SINGULAR ANALYSTS INC

Client : Bank of America, USA, Dallas Oct 2019- Till date

Role : Scrum Master / Project Manager

Project Name : Project 365- Employee First

Employment first is an MVC application HR Management. The application captures a set of data about each provider and then allows users for the particular provider to enter employment information about the individuals that they manage. There are 3 independent module that work in line with each other providing access to the authorized personnel w.r.t their roles. The major metrics captured are on boarding, Goals and performance, succession, career development, payroll, time tracking and compensation and benefits. The system will also give a holistic view of the staffing needs with a centralized resource management dashboard and enables the organization to quickly take actions. This application will help to Capture, capitalize, and analyze project costs including labor, expenses, supplier invoices and journal entry allocation

Responsibilities:

Conduct Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

Improve team velocity by incorporating capacity planning into sprint planning sessions.

Work with POs and IT Director to address Defect/Bug flow within the sprint and from out of the Sprint.

Work with Product Owners, Product Managers, Scrum Masters, IT Directors, to address intake process

Work with Product owners and Other scrum masters to address QA environment issues, regression testing, Embedded Testing.

Work with Products owners to align features to address and communicate dependencies

Work with Product owners, product managers in SAFe to align requirements and prioritize Features

Conducted User Story writing workshop and emphasized the importance of planned MVP's.

Coaching and mentoring highly collaborative project teams that are geographically distributed in Scaled Agile Framework (SAFe)

Spear head functional and budget meetings with directors and Management Team to discuss the budget and cost benefit analysis impact for the project.

Work with Scrum masters and Product owners ensure transparency at all levels on Jira.

Work with product owners to prioritize and validate User Stories

Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Monitor the project progress and radiate the information to stake holders. Identify and mitigate team risks and impediments (Blocking Issues, Critical Defects) on daily basis

Work extensively with Quality Engineering to ensure Zero Defect Releases.

Tools and Methods : SCRUM,, JIRA, TDP, SAFe, Visual Studio, Visio, MS Office, Scrum Poker Cards( Mobile App), SQL Server Management studio

DSMART SYSTEMS

Client : Iron Mountain Systems, Bangalore, India and US Nov 18- Feb 19

Role : Scrum Master / Project Manager

Project Name : IMS

Iron Mountain is a global business dedicated to storing, protecting and managing, information and

assets. As part of storing the documents of clients(IBM and Capgemini) IRM needs reports on

this about the Documentation and maintenance.

Responsibilities:

Single and escalation point of contact for the Customer.

Coached Product Owner in providing business and customer value, backlog refinement early and often

Educated Product Owner, stakeholders and development team on the agile best practices

Resolved impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.

Facilitate all scrum events (daily scrum, sprit planning, sprint review and sprint retrospective) and ensure all outcomes are defined, understood, and achieved for all scrum teams

Partner with Product Owner to ensure product backlogs are continuously prioritized in line with business priority.

Build and foster an environment of trust and teamwork

Empower the scrum team by providing continuous improvement opportunities to efficiently solve problems and provide critical thinking skills.

Proactively anticipate, detect and protect team from any distraction that may impede the team from achieving sprint goal.

Direct and leads scrum team from project initiation through to the delivery of a “done” product

Conduct and lead the lockdowns whenever needed and keep the project on track.

Responsible for capacity planning for future sprints.

Regular reviews with the customer and discuss on various reports like onshore velocity, Backlog refinement, defect density etc.

Tools and Methods :SCRUM, KABABN,JIRA, MS Office, Scrum Poker Cards( Mobile App), Datastage 11.5, Tableau, Angular JS, Oracle, CAWA and UNIX.

Techmahindra Ltd

Client : AT & T May 17 – Feb 18

Role : Scrum Master/ Program Manager

Project Name : FPP (Future Pricing Platform)

The pricing platform project is intended to replace the current Excel-based pricing platform used by all Mobility and Business Solutions sellers for custom deals. The new tool will be a more user-friendly tool that provides better feedback to the pricer and seller, enabling better pricing decisions that will result in more successful sales pitches and better revenue realization. The current pricing tool, internally developed in 2006, does not have any integrated reporting or analytics, which leads to limited availability of the resulting data. The Future Pricing Platform project/system consists of two distinct/related/integrated subsystems:

1.“FPP” i.e. Future Pricing Platform transactional/OLTP system/project

2.“PA” i.e. Profit Analyzer analytics/OLAP system/project powered by the Vendavo Commercial Off The Shelf (COTS) solution

In addition to the above the code is to be developed and deployed to the as micro services Environment and use Docker for bootstrapping development environment of the platform built with micro services architecture.

Continuous development, integration, and deployment using containers and Kubernetes.

Responsibilities:

Working as SCRUM Master/RTE to follow complete agile activities by using SCRUM .

Used SAfe methodology for project management and handling multiple teams.

Coordinating with team members, LPM (lead PM), APM, Dependent teams for project activities.

Conducting Daily scrum call and tracking complete SCRUM cycle through tool JIRA.

Conducting Sprint Retrospective for the team and managing through JIRA &TDP.

Ensured product backlog management and stories prioritization for consistent delivery.

Communicate with the APM,LPM on a regular basis to provide feedback on current project status.

Taking care of Project Deployment, Release Management and version maintains.

Training stake holders on Agile to ensure smooth functionality.

Coordinating with product Owner to review user stories with team and resolving dependency for user stories and Epics.

Approve and Enable the team from Infrastructure dependencies like Microservices environment access and availability.

Monitor the project health on daily basis and action appropriate to maintain the program on track.

Regularly discuss and highlight the risks and dependencies with all the stakeholders and track the action plans to closure.

Coordinate and communicate the sprint deliveries with Development, CIT and E2E delivery teams and ensure timely escalations are done.

Guide the vendor teams in sprint planning and planning MVP’s.

Review the scrum meetings and conduct weekly reviews with the customer.

Conduct and lead the lockdowns whenever needed and keep the project on track.

Responsible for capacity planning for future sprints.

Regular reviews with the customer and discuss on various reports like onshore velocity, Backlog refinement, defect density etc.

Responsible for all the sprint deliveries with agreed quality.

Leverage the use of micro services developed in this program with other programs with other customers.

Iteration and release planning with team to achieve meet me dates with dependent application.

Coordinating with System test team to plan iteration for system test for each project.

Taking lead on the project and coordinating with other teams within SSDF for Planning and tracking project work.

Training team member on Agile and JIRA.

Multiple SCRUM team and have worked as a backup as well to handle other scrum teams.

Worked on Distributed agile environment..

Used JIRA as the tool to Backlog tracking, burn-down metrics, velocity, and task management.

Conducting Sprint Demo with Product Owner and Sprint Retrospective for the team.

Responsible for Identifying Risk and mitigation plan.

Tools and Methods : SCRUM,, JIRA, NodeJS, Java/Tomcat, Java/Jboss and Java/J2SE VMs, Weblogic, Vendavo, Winward, Jira, Jenkins, Maven,Ansible, Docker, Kubernetes

Client : GE Digital, Detroit, USA Sep 16 – Apr 17

Role : Scrum Master / Project Manager

Project Name : Digital – Smartshop Router management

SmartShop is the new way service shop execution is performed for Maintenance, Repair, Overhaul (MRO) service delivery models. SmartShop automates and orchestrates your shop floor wing-to-wing processes including condition-based maintenance events, optimized job scheduling & automated workflows.

The scope of the project includes :-

The End-to-End Solution for Managing Master Router Data (150% Router, any task that can be done to a piece of equipment at any given time)

Single, Comprehensive Way to Request and Track Changes to Master Routers

Audit and Reporting Capabilities

Responsibilities:

Worked as SCRUM Master to follow complete agile activities by using SCRUM

Handling SCRUM of SCRUM for complete project update.

Used JIRA as the tool to Backlog tracking, burn-down metrics, velocity, and task management.

Ensured a common understanding by setting expectations in accordance with the Scrum principles, to align the stakeholders and team members

Following all the SCRUM activities like Estimation, Sprint Demo, and Retrospective.

Introduced Anonymous way to do Sprint Retrospective using tool.

Ensured product backlog management and stories prioritization for consistent delivery.

Architecture Design, Coding and Helping team member for technical solutions.

Tools& Methods :SCRUM, JIRA, Java 1.6, JSP, Struts, EJB, Sonar, Git Flow, JBoss, Tomcat. Oracle, SQL server

Javascript, XML.

Client: GE Healthcare, India Apr 15 – Aug 16

Role: Project manager

Project Name: Quality and Performance Management

Objectives of the QPM Performance Engineering project is to perform below tasks with uncompromising quality following all the GE standards & processes by working with several related teams e.g. L1 team, QPM Shared Services, Load Testing, DBA Team, Development Team,Production Support( GAMS), application vendors and other as applicable:

Code reviews for Change Controls and Application Releases

Effective design review for releases

Production performance Issues identification and resolution

Gather performance requirements from Architects/Production statistics and define the use cases, scope and strategy for load testing

Analysis of the Load Test Reports

Analysis of DB AWR & ADDM reports

Application and DB Monitoring Setup

Application regular maintenance

Application & DB Improvement Activities

Continuous Application monitoring and related tools

Responsibilities:

Leading the team of 12 that includes the DBA’s, Technical architects, WebLogic Administrators, Enovia architects, PEGA architects, Performance architects, JAVA and PLM leads.

Responsible for reviewing performance strategy for all the programs that add up into the umbrella of QPM.

Establish the operating model for each program and comply with the respective customer expectations.

Leverage with the internal competencies to deliver efficiencies and continuously check for the opportunities/ improvements.

Consolidate the project updates and weekly review with the customers.

Will be the point of contact to the customer for all the projects associated with the GE Healthcare from Quality and Performance Management perspective.

Responsible for staffing and resource management required for the existing and the forecasted demand from the customer.

POC’s for new business engagements with the customer.

Review and submit the RFP’s and own the business execution thereafter.

Weekly review of all the existing engagements with the customer(s).

Tools& Methods : Java, JSP, Struts, EJB, Pega, Informatica, Oracle, SQL server, Enovia.

Client: Plusnet- Sheffield, UK Jul 14 – Mar 15

Role: Delivery Lead

Project Name: Magnus

Plusnet is one of leading broadband and phone providers in UK. Different portals in Plusnet include Workplace, Member center, CRM. Agents can process customer orders in workplace portal. Workplace portal gives the up to date information on all priority problems affecting the business as

well as details of business risks, service status messages etc. Customer can place an order, view order details, view usage information in member center portal. Agents can track customer orders in CRM portal. All website portals are rendered using PHP which in turn uses Java services internally.

Magnus is design and developed to automate the provisioning of PSTN, Broad band and TV along with upgrading various scenarios like upgrade, transfers, home moves etc

Responsibilities:

As a Delivery Lead I am responsible for

Lead and represent the offshore teams in the sprint and backlog meetings in finalizing the sprint scope and backlog.

Responsible for capacity planning for future sprints.

E2E test Coverage and signoff.

Onsite resourcing and rotation plan.

Regular reviews with the customer and discuss on various reports like offshore/ onshore velocity, Backlog refinement, defect density etc.

Implements efficiency plans and ensures quarter on quarter cost efficiency to Plusnet

Manage project Financials and reporting

Responsible for all the sprint deliveries with agreed quality

Forecasts the annual resource, revenue and training requirements for Plusnet.

Currently involved in various other prepositions to Plusnet for automating new scenarios which will enable them to achieve their milestones.

Tools& Methods : Java 1.6, JSP, Struts, EJB, Sonar, Git Flow, JBoss, Oracle

Client: British Telecom Plc- Belfast UK Apr 10 – Jun 14

Role: . Delivery Lead

Project Name: OFS Development (Order Fulfillment System)

OFS is the bespoke application developed by BT to manage Order Fulfillment & Orchestration. It’s based on J2EE & supports XML based data driven workflow building (based on BEA Web logic Server/Oracle).Order Fulfillment System or OFS is a core component of BT Retail Hub. This is an application implemented as EJBs running on a Web Logic Application Server. OFS provides the ability to map from a complex front end sales order (described in terms the customer understands and comes from different interfaces like- one view, BT.com), to a number of different back end supplier(like-20-20, Vodafone) orders in a number of fulfillment strands, and to control the overall fulfillment of the sales order. OFS is a generic application, with different behavior for different products driven by Proposition & Product Mapping data and rules. OFS also comprehend EAI capability to perform transformation and also routing. It will integrate diverse systems with the help of JMS messaging, IBM MQSeries

Responsibilities:

Leading Offshore Test and Development Teams of size 34 for Retails Hub Components (OFS, OSCAR, BAFTA, MSuppo, VITRIA) delivering into CCP (Order Provisioning L2C) and GS-UKB releases.

Drives the requirements gathering, estimation, project planning, execution and status reporting for OFS.

Leads on the WPA sizing using Function Point technique, reports productivity metrics to BT and point of contact for BT FP audit on the same.

E2E test support and delivery management includes the sprint delivery and tracking.

Manage calls with all the stakeholders- E2E / CIT and the customers on the defect reports.

Takes care of all the Project management activities like resource management, processes and financials.

Tracking all E2E and Production related issues to resolution. Set and monitor processes for defect reduction.

Ensures system is delivered within planned cost, timescale and resource budgets, project deliverables are signed off.

Determines, monitors, and reviews all Project economics to include Project costs, operational budgets, staffing requirements, Project resources, and Project risk

Lead technical discussions on the initiatives, improvement activities, CIT, SDK and new functionality and ensure code delivered is reusable and configurable.

Implements efficiency plans and ensures quarter on quarter cost efficiency to BT

Responsible for major deployment activities and quality deliveries into CCP and UKB releases and on time.

Forecasts the annual resource and training requirements for OFS.

Drives organization level initiatives such as Connectnow, SEI CMM maturity index and BT mandated initiatives such as STORM, Subversion, CIT Index, SDK etc.

Participate in Internal and BT audits.

TechM contact for any proposals, initiatives and new business related to Retail Hub Components.

Project Contact for BT SDK Compliance for OFS – Coordinating with BT and TechM SDK teams to submit SDK returns.

Maintains project and process documents and represent the team for any internal/external audits

Following up with the development and System Testing to ensure the defects are fixed and deployed to the E2E environment promptly.

Also part of BT09 HR Cabinet, involved in Resource management.

Regular Status Reporting to the Higher management.

Attend and Resolve any issues and escalations

Tools: Java, JSP, Struts, EJB, Sun Solaris, VITRIA, Weblogic 8.1, Weblogic 10.3,Unix, Oracle 9.0,XML,CVS, Test Harness, J2EE, Mercury Quality Centre

Client: British Telecommunications plc UK- Pune, India May 06 - Apr 10

Role: Project lead

Project Name: BT Retail Hub

The BT Retail Hub System has the stated aim of developing its presence in the mobility market place by developing a range of Service Provider propositions. This is based on the Vitria Business ware product and performs an EAI role - integrating together a number of disparate systems to form the BT Retail Operational Support System using different communication protocols like HTTP(S) and messaging technologies like MQ, JMS. All the telecom product orders of BT are processed through Retail Hub. Orders come to Retail Hub from various front end systems like BTCOM, SMART, Siebel systems and then Retail Hub routes these orders and communicates with various disparate systems like Order Fulfillment System, Brass, Bafta, CSS, Servicing System (T-Mobile, Vodafone) and Billing System

Responsibilities:

System Test execution and reporting.

Requirements gathering, analysis the requirements (complex, medium and low) and test planning.

Work allocation, tracking and report.

Reviewing the RTM and deliver quality on time.

Estimation and planning the deliveries.

Daily review calls with customer and other stake holders to give a view of highlights and lowlights and risks, if any.

Plan the E2E support and deployments on various CIT and E2E environments.

Tracking all E2E and Production related issues to resolution. Set and monitor processes for defect reduction.

Ensures system is delivered within planned cost, timescale and resource budgets, project deliverables are signed off

Tools: Java, JSP, Struts, EJB, Weblogic, Tomcat, MQ, Vitria, Oracle, Test Harness, HP Quality Centre, Linux, HTML, XML.

Seminars / Training / Articles :

Attended Extensive Training on implementing AGILE Methodology at our Organization.

Attended in-house Training & Workshop on Mercury Interactive Tools and Software Quality and Implementation in our organization during January 2004- March 2004.

Certified Scrum Master.

Attended in-house trainings on PMP at TechMahindra Ltd.

Attended the Joining the Dots, related to RFT, workshops held by the client (BT).

Experienced as a corporate Trainee for Jemsoft Solutions, Hyderabad.

Worked as a faculty for Software Tecchnology Group(STG).

Participated in the Seminars conducted on Software Development, Testing and Maintenance.

Attended in-house trainings on few Mercury (HP) testing tools like WinRunner and Load runner in our organization in July 2008.

Attended sessions and Workshop on the upcoming Technologies in Broadband (Telecom).

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