Customer Service Representative

Mhanda Urban Gabel

Trustworthy individual looking to work in a growing environment, with exceptional ability to multitask to ensure effective and professional management of multiple interactions, resulting in achieving set targets and goals. 5 Urban Lane Loretto, TN 38469 931-***-**** mhngab@******@********.*** WORK EXPERIENCE

Elwood Sta ng/ Aviagen — Clean Out Crew

First Farmers & Merchants Bank — Part Time Teller

First FirstTennessee Tennessee — Customer Service Representative 08/2019 to Present, Loretto TN

Clean chickens water lines, pressure washed, cleaned barns out. 04/2019 to 08/2019, Lawrenceburg TN

Serves customers by completing account transactions. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier’s checks, traveler’s checks,

Answers questions in person or on telephone and refers customers to other bank services as necessary. Records transactions by logging cashier’s checks, traveler’s checks, and other special services. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. Completes special requests by closing accounts, taking orders for checks, opening, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Reconciles loan coupons and other transactions.

Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller. Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer tra c surveys.

Maintains customer con dence and protects bank operations by keeping information con dential. Contributes to team effort by accomplishing related results as needed. 09/2012 to 03/2019, Saint Joseph TN

Count cash and coins with accuracy

Assist customers and prospective customers by opening new accounts and cross-selling additional bank services. EEDDUUCCAATTIIOONN

Loretto High School — High School Diploma

Monitoring of cash balances of all tellers and vault Monitoring and overseeing all teller procedures and transactions (balancing, bait money, what checks to cash, initials on transactions, etc.)

Function as a teller as assigned or needed

Approve checks/deposits up to the limit set by bank policy and the manager Make referrals to the Mortgage Department. Make sure the Bank is opened and closed properly. 08/1997 to 05/2001

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