Clark, Kelsey J.

**** *** ***** ***, *******, NC

Phone: 515-***-****

E-mail: adbm9t@r.postjobfree.com

Experience

New Business Representative 3 (2018 –August 30, 2019)

Met Life (West Des Moines, IA)

Assisted customers with their annuities such as filing death claims or answering questions

Provided specific instructions and information to customers to ensure successful completion of their claim

Worked on special projects

Customer Service Representative (2017 – 2018)

Marsh and McLennan Agency (Urbandale, IA)

Assisted customers with their property and casualty questions, enrolled them in coverage

Provided specific instructions and information to customers to ensure successful completion of their claim

Licensed in all 50 states for Property and Casualty insurance

Worked on special projects

Home Preservation Specialist (2015 – 2017)

Wells Fargo (West Des Moines, IA)

Assisted customers in bankruptcy and strived towards successful modification of their home equity loan so that they could retain the home

Successful modifications required a lot of negotiation, helping customers with appropriate documentation, follow up calls to customers, and collaborating with Underwriters

Assisted with formal new hire training classes as well as one on one training

Accepted into the Mentoring program and nominated for Leadership Excellence

Lead Teller (2013 – 2015)

Wells Fargo (Urbandale, IA)

Assisted customers with their transactional banking needs and cross-sold products

Supervised Tellers

Performed duties such as balancing the vault, manage currency shipments, worked with commercial customers on their currency and coin needs, resolved issues

Worked on special projects

Received two awards for Excellent Customer Service

Shift Supervisor (2012 – 2013)

Caribou Coffee (Des Moines, IA)

Provided excellent service to customers

Worked with distributors to for product shipments

Opening and closing duties which included balancing the registers, preparing the store for the day, made bank deposits

Participated in the interview process for new hires

Skills

Customer service

Supervisory experience

Problem solving and issue resolution

MS Office

Education

Aesthetician Certification (2012)

Professional Cosmetology Institute, Ames, IA

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