Sales Representative

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MARK E. JOHNSON **************@*****.*** 512-***-****

www.linkedin.com/in/markedwjohnson Denton, TX

Director of IT / Chief Architect

A business-centric technology leader delivering enterprise solutions for improved performance. Strategic technology manager orchestrating systemic advances that improve organizational capability and performance; credited with harnessing new technologies and solutions to accomplish core business and operational goals. Solid history of effective architecture, installation, configuration, and testing of infrastructure systems. Skilled trainer and project leader, able to direct multiple tasks effectively and readily master innovative software and tools.

Strategic Infrastructure Planning / Project Planning & Leadership / Team Leadership & Development / Cloud Computing Strategy / Vendor & Budget Management / Managing Diverse Populations / Security, Governance, & Compliance / Aligning IT Project with Business Objectives / Managing in Matrix Environments / Process Creation & Development / Crisis Management / Organizational Development / Excellent Oral and Written Communication Skills / Mergers and Acquisitions / Establishing Organizational Metrics / PCI, SOX, and HIPAA / Developing and Managing Service Delivery Organization / Change Management / Telephony Solutions / Inspirational Leadership Qualifications in Action

Generated ~$1B in technical sales alignment in year 2017, 2018, and 2019.

Recipient of MVP Award for Q4 2015 for leading technical efforts resulting in net new account generating $18M+ in new signings within first 8 months with company.

Won IBM Leadership Award for outstanding technical sales efforts, mentoring, and contributing to creation of customer and partner education initiatives.

Recognized as Regional Designated Specialist of the quarter for assisting peers in skill development in Oracle 9i, 10g, RAC, and Oracle applications.

IBM Field Technical Sales Specialist of the Year for outstanding development of multiple territories and new customer acquisition in competitive markets.

Participant in IBM’s Reverse Mentoring program for Growth Market Units, working with global managers in Singapore, Malaysia, and other APAC countries toward managing a diverse workforce.

Participant in LEADing@IBM program for developing leadership skills for managers and employees.

Co-authored professional paper published in 2009 and revised in 2013, “Choosing I/O Solutions for IBM POWER Blades.”

Career Experience

PC Connection, Dallas, Texas 2015 - Present

Solution Architect Manager (2018 – Present) – Lead Architect (2017 – 2018) – Senior (2015 – 2017) Progressed through series of roles with greater responsibility to deliver high-level expertise and leadership of senior and principal solution architects spanning the central US. Provide solutions development and presentation of innovative products that improve customer confidence, performance, and problem Mark E. Johnson Page 2

management. Leverage subject matter expertise to coach junior managers and counsel senior leaders on adoption of key and industry changing technologies. Oversee facilitation of strategic client relationships, understand business needs, develop initial designs, manage technical risks, and deliver solutions aligned with clients’ unique business requirements. Define solution services framework and lead innovative teams in pre- sales support and service-level enhancement initiatives to maintain best-in-class service delivery.

Generated ~50% increase in resource utilization through development and implementation of training program that resulted in team proficiency in managing initial customer engagements.

Defined governance policies, operational processes, and best practices to optimize resource allocation and organizational efficiency.

Researched and evaluated new vendor solutions in order to counsel senior leadership on strategic products and technologies within the industry.

Mobilize, manage, and cultivate high-performing teams that consistently exceed industry norms

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Peak Resources, Dallas, Texas 2014 – 2015

Senior Storage Architect

Acted as key business partner by leading complex client projects involving architecture of solutions for storage, x86 servers, and UNIX systems. Guided project teams with best practices and development plans for alignment of suitable private or public cloud compute and storage solutions. Resolved critical operations issues and detected inefficiencies or conflicts in systems and processes to help identify effective improvements. Collaborated with senior leaders to target improvements in technical capabilities, and design and implemented effective solutions for maximum operational efficiency.

Designed, configured, and implemented complex Enterprise ISV solutions

Provided product training and professional services for customers to ensure maximum satisfaction.

Led planning and management of systems integrations and migrations during acquisitions. IBM, Austin, Texas & San Francisco, CA 2000 - 2014 Senior Accredited Field Technical Sales Specialist – Storage (2010 – 2014) – System X (2000 – 2010) Leveraged robust technical and sales acumen to develop effective business growth and market penetration strategies for complex, cross-brand server and storage solutions within enterprise and SMB customers. Cultivated relationships with key decision-makers to understand business needs and optimize solution architecture to meet requirements. Performed technical demonstrations and workshops to showcase IBM solutions and educate customers on solution offerings. Maintained high-level accountability for building and developing marketing initiatives that expanded industry positioning and lead generation that resulted in business growth within Fortune 500 customers.

Assigned leadership role and responsibilities for mentoring new team members, evangelizing Oracle on x86 solutions, and teaming with the Linux Technology Center in Austin, TX to further SMP capabilities within Linux on x86.

Worked extensively within life sciences projects, especially genomics, medical imaging, and drug discovery, designing backend infrastructure solutions, and HPC Linux clusters for development

Frequently selected by Executive Briefing Center in Austin to conduct technical presentations to key, global customers and business partners.

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Designed, configured, and provided technical skills transfer to IBM large Enterprise customers for System and System Storage hardware and software solutions Education & Credentials

B.A., in History, University of North Texas, Denton, Texas Honor cord received for community service work

Professional Development:

Paired with IBM Executive Mentor to develop leadership skills Reverse mentored Growth Market Unit Executives on diversity issues related to LGBTQ employees Publications:

Choosing I/O Solutions for IBM POWER Blades – IBM TechDocs Certifications & Accreditations:

Servers & Operating Systems: Certified System x Technical Specialist Implementing Cisco Datacenter Unified Computing (DCUCI) Simplivity Nutanix Platform Sales Representative on NOS3 (NPSR3) VTSP – Foundation, SV, NV, VCF, MBL, VMC, HZC Red Hat Linux 7 & 8 Storage: Pure Storage – Pure Technical Training Nimble Storage – Nimble Introduction & Administration Certified IBM Midrange Storage Solution, V7000 Technical Solutions, & Enterprise Storage Technical Support, Commvault Technical Sales Professional

Networking & Security: Certified Meraki Networking Associate Palo Alto Networks – Professional Sales Engineer – Foundation v7.0 Riverbed Technical Sales Specialist – Network Performance Management

(RTSS – NPM)

General IT: IBM Senior Accredited IT Specialist

Technical Proficiencies:

Infrastructure: X86, RISC, Mainframe Solutions Cloud Compute & Automation Strategies Benchmarking & Performance Tuning Methodologies Storage & SAN Solutions Data Protection & Archiving HPC, Linux Clustering Managed Services Offerings Business Resilience, Business Continuity & Disaster Recovery Solutions Datacenter & Infrastructure Security Solutions Operating Environments: Windows, Linux, UNIX, zOS Software Defined Datacenter Solutions Software Defined Networking & WAN High Availability Clustering End User Compute & Application Virtualization

Container solutions and Kubernetes Microsoft Azure Microsoft O365 Amazon Web Services (AWS) Orchestration and Instrumentation

Applications: Oracle Database & RAC Solutions MS SQL Server MS Exchange Electronic Medical Records Electronic Health Records PACS Solutions SaaS Solutions Software Licensing Optimization Agile Methodologies

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