Manager Engineer

Eddie Chan cell - 917-***-****

*** **** **** **. **, NY 10016 email – *********@*****.***

Objective

Find a new and challenging position where my project management and technical skills will be utilized and continue to grow

Qualifications

Proficient with Microsoft SCCM, creating software package and task sequences for installing, upgrading software

Experienced with IBM Tivoli Endpoint Manager. Authoring Fixlets for reporting and configuration management.

Experienced with Appsense Environment Manager. Managing application and system settings and machine policies for desktops and laptops

Extensive knowledge of Windows 7/10 and Microsoft Office Suite products.

Experienced with Microsoft Exchange and Sharepoint

Proficient in using troubleshooting tools Sysinternals (Procmon, Process Explorer, PSTools) and Microsoft Netmon, Windows Debugger

Knowledgeable of Market Data Applications : Bloomberg, Reuters Eikon, Pertrac, Factset,

Experienced with Citrix Xendesktop, VSphere,VMware

Proficient in Powershell

Work Experience

Dec 2018 – Present HBK Capital Management LLC

Window Migration Engineer

Configure/upgrade Workstations from 7 to Windows 10

Image and Configure New workstations

Trained users on Windows 10 and Office 2016

Provided support for Windows 7 and Windows 10

Assisted with configuring and testing new security applications

Troubleshoot performance issues with Excel spreadsheets due to office upgrade

Moved and setup new Desks for office expansion

Apr 2014 – Nov 2018 Millennium Management LLC

Support Engineer

Provide Weekend support, supporting Traders and Senior Management

Managed and created accounts in Active Directory

Provided support for mobile devices iOS and Android

Supported projects installing software and providing users instructions on use of new software

Documented issues with ongoing projects.

Work with Engineering team on Configuration and Testing of Windows 10 build

Provide remote access support for Windows and MacOS

Troubleshooted Deployment issues with Citrix VDA and Office 2016.

Assisted Traders with Excel Performance issues after Office upgrades

Trained users on how to access network remotely

Assisted users with home computer setups (MacOS and Windows)

Configure/upgrade Workstations from and Windows 7 to Windows 10

Oct 2013 – Mar 2014 Gotham City Technologies

Consultant

Setup small business wireless network

Setup Windows 7 desktops and laptops and servers

Created powershell scripts to install software

Created scripts to automate reports to be generated

Advise clients on Hardware and software

Provided remote helpdesk support

Oct 2009 – Apr 2013 Morgan Stanley

Global Windows Desktop Operations

Managed system and application settings of 150000 desktop, laptops, Virtual Machines

Provided Level 3 technical escalation support to all IT support groups globally.

Scheduled software deployment via SCCM

Provided VIP support to Firm Management and Trading Floor Executives

Monitored and maintained desktops security applications and settings and Microsoft patches we kept up to date.

Produced status reports for Senior Management, Information Security, Legal and Compliance and IT Management by creating SQL queries from SCCM and other Asset management databases.

Maintained and created Windows images, by slipstreaming patches into WIM

Processed software deployment requests creating software packages in SCCM

Created Powershell scripts to deploy software and configuration changes

Managed 4 consultants, assigning projects and day-to-day tasks.

Mar 1997 – June 2008 Morgan Stanley

2001 - 2008

Project Manager Morgan Stanley Prime Brokerage

Setup and Supported Prime Brokerage Execution Trade Desk

Certify and Integrate and Update Trading applications

Standardized all Prime Brokerage applications to work without administrator privileges

Coordinated Email migration from IMAP to Microsoft Exchange

Managed OS migration project from Windows NT to Windows XP

Provided escalation support to Securities Lending Trading floor support team.

1999 – 2000

Project Manager Information Technology

Migrated users from Window 3.1 to NT 4.0

Coordinated migration of users from Mainframe Email to IMAP

Migrated users from Novell to NT/DFS Servers

Education

1990 – 1993 Polytechnic University NY, NY

Major: Computer Engineering, Electrical Engineering

1993 – 1994 Kingsborough Community College NY, NY

A.A.S: Business Administration

References

Available Upon Request

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