Customer Service Associate

Extensive knowledge of Microsoft Office

(Word, Powerpoint)

PROFESSIONAL SKILLS ROBYN R. HENDRIX

*** ****** *****, **********, ** 46229

317-***-****/**********@*****.***

OBJECTIVE

Highly skilled and dedicated Customer Service/Administrative Professional with successful experience in fast-paced work environments. Recognized for providing outstanding customer service, maintaining professional demeanor, communicating effectively with customers and employees

EDUCATION

ITT Technical Institute (Indianapolis, IN) 2010-2013

Associated Degree of Applied Science in Health Information Technology

Perfect Attendance

Professional Practicum

Golden Living Centers-Brandy (Greenfield, IN) 2013

(Completed: 53.0 Hours)

Filed papers in the patients charts

Thinned out the patients charts of out dated information

Made up new patient charts

Professional Skills

Experience with ICD-9-CM

CPT Coding

Able to Audit the Medical Records

3m Encoder

Medical and Drug Terminology

Release of Personal Health Information

Organization of Health Care Delivery

Health Care Reimbursement Systems

Supervision and Personal Management in Health Care

Seasoned professional with more than 25 years experience in customer service, training, supervision

Excellent communication skills with customers, team members and management

Strong problem solving skills

WORK EXPERIENCE

Walmart Superstore 2002-2003

Cashier/Customer Service Associate

Daily interaction with customers, providing information in answer to inquires about products, accounts and services

Responsible for taking service inquiry calls from customers or client an dispatching the suitable customer service associate to address questions

Handled and resolved customer complaints, or special orders via mail or phone

Received and processed orders, providing information concerning changes, pricing in service, and shipping

Speedway/Pilot Truckstop 2001-2001

Customer Service Associate

Daily interaction with customer, providing information in answer to inquiries about products, accounts and services

Responsible for taking service inquiry calls from customers or client and dispatching the suitable customer service associate to address questions

Handled and resolved customer complaints, or special orders via mail or phone

Received and processed orders, providing information concerning changes, pricing in service, and shipping

Marsh 2000-2001

Cashier

Responsible for taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions

Handled and resolved customer complaints, or special orders via mail or phone

Received and processed orders, providing information concerning changes, pricing in service and shipping

American Health Network 1999-2000

Scheduler

Responsible for scheduling and organizing appointments for patients

Ensured all paperwork was completed for appointments

Wrote referrals for patients to see specialists

Conducted administrative duties as ordering supplies

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