Agile Coach, Scrum Master, Program/project Manager

BACKGROUND

Self-driven, highly motivated, seasoned professional, PMP certified, with extensive working experience in executive management and IT consulting. Visionary leader, experienced in Software Development, Application Management, DevOps, Cloud Transformation, Infrastructure, Data Management, Security, Compliance, Governance, and Change Management. Expert coach and leader, specializing in project management framework and methodologies, including Scaled Agile (Certified SAFe® 4 Program Consultant (SPC) and Certified SAFe® 4 Agilist (SA)), Scrum and Kanban. Capable of understanding the big picture, knows the importance of fit and understanding how different cultures accept change. Willingly tackles any challenge; critical projects, legacy environments, building a foundation for organizational change and thrives in fast paced and uncertain business environments.

Disciplines

●Lean / Agile Mind-set

●Certified SPC4

●Agile Coach

●PMI PMP

●Software Development Leadership

●Quality Assurance Management

●DevOps Vision & Management

●Organizational Development

Industries

●Finance

●Mutual Funds

●Home Mortgage

●Travel

●Non-Profit

Solutions

●Agile/Iterative Project Development

●Project & Resource Management

●Business Process Management (BPM)

●Cost Benefit Analysis

●Strategic Planning

●Software Development Lifecycle (SDLC)

Technologies

●Business & Functional Requirements

●Use Case / User Stories

●JIRA

●Team Foundation Server (TFS)

●MS Project/Visio/PowerPoint

●Clarity Project Information System

WORK EXPERIENCE

CGI – Agile Transformation Coach – 08/2019 – Present

As an Agile Transformation Coach performing as a key member of a highly skilled team of portfolio managers and coaches, using Agile-at-Scale Project Management methods to design, develop, implement, and optimize solution that transforms organizations at the team, program, and portfolio levels. Provide coaching, training and mentoring to teams and executives on Agile, Lean, and related methodologies. Providing thought leadership in offering development through strategic thinking, innovation, and methodology improvement.

Coaching leaders and teams through the agile transformation, providing the necessary training and references

Creating and conducting webinar and in person trainings, presenting various groups across multiple time zones

Coach leadership working session for strategic planning, developing transformation roadmap

CGI - CLOUD TRANSFORMATION - 08/2018 – 06/2019

As a Cloud Transformation Delivery Manager and part of the Cloud Transformation Team (CTT) leading and coaching application transformation Technical Product Managers (TPM)

Supported driving CGI revenue of approximately ~$7.9M in revenue and in continuance of the total revenue supported of approximately ~$14.1 M

Worked hand in hand with client’s project and program counterparts ensuring clear and open communication, excellent client relations, and providing expertise in identifying problems and solution alternatives

oManaged 8+ global vendors, over 200 plus people

Work closely with Application Transformation teams (TPM, Solution Architects, Engineers, QA, Performance, DevOps, and Release) in scrums to manage scope, priority, dependencies, project collaterals, escalations, and expectations

Perform program/ project planning, including identifying staffing needs (across the program), evaluating risks, contingency plans, milestones and delivery roadmaps to meet business needs

oHandled difficult team staffing for the client with poise and courage

INSIGHT GLOBAL, TRAVELPORT – 07/2017 – 08/2018

As a Program Manager/Release Train Engineer (RTE), for cross-organizational solution delivery team, responsible for providing new globally valued products to the marketplace. Facilitated program increments for agile teams, assist the teams in delivery value through processes and executions, escalated impediments, managed risk, ensuring value delivery.

Core team member in the agile delivery implementation specifically focused on business transformation, budget and forecasting, analytics, and delivering strategic outcomes

Consistently working with senior leadership ensuring effective communication and providing team members with a clear understanding

Partnering with product leadership to develop, manage and execute business transformation programs

Leader for several Agile teams (up to 195 people) for a $4M plus global program

Coach and mentor for cross-lines of business teams

Develop and manage supplier management strategies and defined risk tolerance for partners

Established and maintained program budget by optimizing team members

As a Project Manager responsible for the Credit and Fraud Kanban teams, answerable for SDCL, budget, governance and compliance.

Managed multiple project schedules, project financial reports, team evaluation, coaching and mentoring

Project timeline and communication plans for clients for the website development and outreach efforts

Tracked key project milestones and communicated adjustments to work stream leads

URBAN LENDING SOLUTIONS – 01/2011 – 7/2017

As Vice President of Application and Information Project Services, lead and coached the Project Management team, Quality Assurance Team, Release Team, Business Analysts and third party vendors ensuring projects and business needs meet organizational goals and requirements. Planned and monitored appropriate staffing levels and utilization of labor, including overtime. Prepared and delivered performance appraisals. Mentored and coached team members to develop competencies. Developed and implemented project processes, policies, and work with other department leaders to define, prioritize, and develop projects and business process changes. Strategic team and project planning, including roadmaps, budgets, staffing skills, tools and methodologies needed to service customer needs.

Orchestrated the company’s first agile project providing fully automated print mail solution: with continuous adaption and improvements, resulting in a successful customer experience and paved the way for three additional project efforts leveraging agile framework.

Instrumental in inspiring company’s IT Project Management Services: Established new PMO processes, including project intake, project prioritization, project estimating, and resource assignment resulting in company’s first IT Project portfolio.

Devised company’s executive leadership strategic project planning structure and process: developed and defined planning processes with “where are we”, “where do we want to be” and “what projects will get us there”.

PERFICIENT, INC., WELLS FARGO – 7/2010 – 1/2011

As a Senior Business Consultant, identified potential projects for process redesign and improvement, ensured projects and process provided significant impact to both performance and accuracy.

Reduced variation of tools and processes utilized across geographical sites, ensured due diligence and efficiency. Identified best practices, documented process flows and created an accurate end-to-end HAMP / Non- HAMP process.

Documented current state and created future state processes, included control points and process improvement areas

Successfully defined, analyzed and measured information developed recommendations for process improvements and consistency across multiple sites

PERFICIENT, INC., FOCUS ON THE FAMILY – 4/2010 – 7/2010

As a Senior Business Consultant, successfully managed and organized web-based software projects, identified and captured client’s expectations, as well as managed multiple changes in project scope and requirements, adhering to budget, resources and timeline.

Developed site analysis, with detailed direction for new infrastructure and site development, provided client with opportunity to realize over $5,000 in monthly contractual savings and reduce overall operating cost by over 54 percent

Collaborated with third-party development vendor, project team members and business teams to gather and document site functionality, identify site risks, including multiple security issues

OPPENHEIMERFUNDS, INC. – 4/2006 -1/2009

Project Manager, Business Technology Group (2008 – 2009)

Project Manager, Dealer Services Group (2006 – 2009)

INVESCO /AIM INVESTMENTS –10/2000 – 4/2006

Business Analyst – Dealer Services (2004 – 2006)

Business Analyst – Business Project Services (2000 – 2004)

EDUCATION

Barnes Business College – 1992

Accounting/Finance Bachelor’s Certificate Program

TRAINING AND CERTIFICATIONS

Project Management Professional (PMP)

PMP - 2310774

Certified SAFe® 4 Program Consultant

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