ABRAHAM ALFRED ARMARBOYE

*** ***** ******, *********, **, 01603.

+1-774-***-****.

adbls0@r.postjobfree.com

RESUME

OBJECTIVE

To be an active team player in a dynamic establishment that offers an enabling atmosphere for challenging and gratifying opportunities.

WORK EXPERIENCE

SOUTH BRIDGE PUBLIC SCHOOL (Dec. 2018 to date)

Help Desk Coordinator (HDC)/Senior Technician

As part of the technology support team, the HDC provides hands on hardware, software, server, network, and telephone support to IT users at multiple locations in the Southbridge schools and provides escalation support to technicians;

Prioritizes help desk tickets and oversees the daily operations of the technology center and the technicians and brings unusual conditions or situations to the attention of the Director of Technology;

Manages the equipment repair and supply budgets and works with the Director of Technology to prepare the annual budget documents;

Maintains accurate and timely IT records including inventory of all hardware, software, supplies, warranties and RMA’s, and orders and stocks supplies and parts needed for computer equipment repair;

Manages all GSX users, certified repairs, and invoices for our Apple account;

Manages Google Apps for Education user and device configuration requests;

Provides user support and training in the use of existing and new technologies, including audio/visual presentations related equipment;

Troubleshoots computer, software, telecommunications and A/V problems either independently or with other IT staff members;

Images and deploys new or existing technology on an annual basis, field/triage/resolve/document technology calls and requests for all sites;

Researches, communicates, coordinates and implements new technologies independently, or working with internal IT staff or outside contractors;

Provides escalation support to technicians and other technical staff;

Perform other duties as assigned by the Director of Technology or the Superintendent/Receiver.

SPENCER TECHNOLOGY (May 2018 to Dec 2018)

Supporting Customer Calls and going through scripts to solve technical problems.

Working closely with peers and cross functional teams to drive resolution while providing excellent customer service to all.

Clearly document work completed by remote field agents.

SOUTH BRIDGE PUBLIC SCHOOL (Nov. 2017 - Jan 2018)

Respond to and collaborate in resolving Mojo helpdesk tickets from teachers and staff members.

Troubleshooting of TCP/IP Networking, DNS, and DHCP challenges.

Accurately track District staff problems and requests in the Mojo helpdesk ticketing system to ensure responsive follow-up and completion of assigned tasks.

Work collaboratively with other IT personnel in the Technology Department.

Adhere to IT strategies, hardware/software standards, security policies and operational procedures of the Technology Department to ensure policies are consistently applied to all schools.

PARLIAMENT OF GHANA (Aug. 2003 – Feb. 2017)

A member of the Bid Evaluation Committee for JOB600 Tower Block renovation.

A member of the Sub-Technical Committee on ICT in Parliament.

A member of the main Technical Advisory Committee on JOB600 Statehouse Tower block Convention

A member of the Technical Committee on the Debating Chamber Reconfiguration, Parliament.

Works closely with the Director of ICT to prepare the annual budget for the department.

Setup the ESXi host servers for the installation of virtual servers at the JOB600 Tower Block Data Center.

A leader of the team (Network and Hardware) that deployed 400 desktops and 300 laptops at the Job600 Tower Block offices (Member of Parliament offices).

Used knowledge in Project management to accomplish a successful migration of client computers in the Office of Parliament from Windows 98 to Windows 2000, Windows XP, Windows 7 and Windows 8.1.

Used an innovative technique to create a media sharing network explicitly for the Hansard Department for easy circulation of information and to ensure a timely production of the daily Hansard since the old method of moving from one office to another resulted in loss of valuable production time.

Global Sky Ghana Limited (2015 - 2016) (contract)

IT consultant for Global Sky Limited (on the Judicial Service CCTV installation project, Ghana)

DUTIES AND RESPONSIBILITIES

SPENCER TECHNOLOGY

Run Daily Overnight Backup Process for a wide range of client all over the country.

Analyze, troubleshoot, document technical issues (i.e. CCTV, A/V, network).

Provide telephone/remote support for customers, end users and technical resources (Field Agents).

Other duties as assigned

SOUTH BRIDGE PUBLIC SCHOOL

Set up user accounts /password reset/enabling-disability accounts in Active Directory

Setup and configure new Lenovo & Asus Chromebooks used by the teachers, staff members and some students in the schools.

Setup and configure new Mac books to selected teachers and staff members.

work on all the broken Chromebook keyboards and screens for teachers and staff members.

Rearrange all the Chromebooks into their respective CART at the High and Middle school.

Provide hands-on technical support to all teachers and staff members.

Provide resolution and assistance to Windows 7, 8 and 10 related problems

Provide resolution and assistance for printer and photocopier related issues.

Network access troubleshooting and repair.

Hardware and software support for all Windows Desktops machines in the various schools.

Diagnosis and removal of malware (viruses, spyware, etc.).

Enter, retrieve, forward, edit, and close service tickets using Mojo ticketing software.

Provide resolution and assistance to standard supported applications: MS Office suits, Chrome browser, Antivirus and other supported proprietary applications.

Install and repair faulty or damaged Operating Systems and other software.

Setup, operate and take-down audio-visual equipment at the conference rooms.

Monitor the various switches at the High and Middle school.

Monitor the wireless access points at the High and Middle school building.

Maintain a clean and safe working area.

Other duties as defined by the Director of Technology

PARLIAMENT OF GHANA

Leader of the Network Technical Team in Parliament (Ghana)

In charge of the Data Center at the JOB600 Tower Block (Parliament of Ghana).

In charge of Switches and Routers in Office of Parliament, Ghana (Enterasys and Cisco Networks)

In charge of all Windows Servers in the Data Center (AD & Domain Controller, DNS, Content Filtering System).

In charge of the ESXi Servers in the Data Center (Virtualization)

In charge of the CCTV Security Surveillance Systems in Office of Parliament, Ghana.

Administer the Parliamentary Service Mail Server (Zimbra Mail Server)

Monitoring of internet bandwidth and computer usage on the Parliament Service Network.

Supports computer users with installation of hardware/software and networking components to meet personal computer needs.

Assists with computer studies, projects, and implementation of policies throughout area of assignment.

Assists in the design and development of Standardized Operational Management report to identify issues with the various ICT equipment.

Researches, communicates, coordinates and implements new technologies independently, or working with team members or outside contractors.

GLOBAL SKY LIMITED-GHANA (Contract)

Leader of the Technical Team (Network and Hardware)

In charge of the Hyper-V Servers in the Data Center (Virtualization)

In charge of Windows Servers and Desktops in the office (AD & Domain Controller, DNS,).

Monitoring of internet bandwidth and computer usage on the Network.

Design new architecture layout for new contracts.

Inspects the office projects periodically.

EDUCATION:

2012-2014: Methodist University Collage of Ghana, (BSc. Information Technology)

1996 - 1999: Senior Secondary School Certificate Examination (SSSCE) – Accra Academy

PROFESSIONAL QUALIFICATION/AFFILIATIONS:

6/2013: Microsoft Certified IT Professional (MCITP) (Certificate # 3C300620293) - NIIT Ghana.

3/2012: Enterasys Certified Specialist-Routing (ECNA) (Certificate # a1780000000cOIxAM) – UK.

3/2012: Enterasys Certified Specialist-Switching NMS (ECNA) (Certificate#a1780000000cOIWAAM) – UK.

3/2012: Ominicast Technical Certificate Training (Genetic Security Surveillance System) – Belgium.

3/2012: C. CURE9000 End User Bespoke Training (Tyco Access Control Security) – Belgium

Cardholder Database (Add & edit cardholder; users and their privileges)

Access Control Event & Monitory System Activity

2/2012: Enterasys Certified Network Associate (ECNA) (Certificate # a1780000000cMlaAAE) – UK.

2/2012: Enterasys Network Fundamental Exams (ECNA) (Certificate # a1880000000xokzAAA) – UK.

8/2010: Cisco Certified Network Associate (CCNA) (Certificate # 404194169249FODG).

12/2008: Honors Diploma in Network Engineering- Microsoft Technologies - NIIT Ghana.

4/2007: HIPATH 4000 (PABX) (Siemens Systems) – Herentals, Belgium.

Basic Services & Networking Course for HIPATH 4000

Practical Training AC-WIN HIPATH 4000

OTN Technical Training (Siemens Nokia Systems) - Herentals, Belgium

OTN Assemble, Configuration, Administration and Monitory

CCTV Security Surveillance System - NICE VISION - Herentals, Belgium

Administrator, Control, Investigator and Supervision Applications

Access Control –SIPASS Systems - Herentals, Belgium

System Basic, Profile Administration and Cardholder Administration, Printing & Reporting

6/2005: (CompTIA) A+ Certification (Hardware) - NIIT Ghana

ADDITIONAL SKILLS:

Novell Certified Linux Professional - Ghana-India Kofi Annan ICT Center of Excellence Designing (Coral Draw) - Enkap System Technology

ABILITIES

Well experienced in the installation, implementation and administration of Windows Server 2000, Windows Server 2003, Windows Server 2008 and Windows Server 2012(Hyper-V) Environments.

Ability to:

•Identify vulnerabilities and security threats on a network and prescribe methods to mitigate

those threats.

•Multi-task and maintain multiple projects at once with little or no supervision.

•Deal with hardware problems (upgrading computers and installations) Good communication and Interpersonal skills.

INTEREST:

Computers, Emerging Global Challenges in IT, Music, Traveling and Soccer.

LANGUAGES:

English

REFEREES:

Jonathan Parent

Director of Technology Southbridge Public School adbls0@r.postjobfree.com

Shirley-Ann Fiagome

Director of ICT

Parliament OF Ghana adbls0@r.postjobfree.com

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