Employee Relations Manager
Resume:
Ma. Id Nieva Garcia Pimentel
adblgz@r.postjobfree.com
www.facebook.com/mariaidnieva
Summary Background
Passionate about hospitality and customer service driven. Event management specialist. Flexible and hardworking.
Her career started as a student leader, organizer and promoter of training and development events for college students, then treasured a good experience in Sales and Marketing after college for 5 years for international corporate companies in the Philippines.
She is also an active Sunday School teacher and leader for 5 years every weekend for Every Nation Philippines, and a well- known Professional Events Host in the Philippines for more than 10 years.
Year 2017, she pursued her passion in the Events Industry internationally; working with Costa Cruises as an Adult Animation Assistant / Games and Party Host, then decided to pursue both passion for events and kids with Norwegian Cruise line – as a Youth Counselor.
Personal Data and Educational Background
Residence Address : Lot 7, Block 31, Barangay Acacia, Silang, Cavite, Philippines 4118
Date of Birth : October 23, 1990
Place of Birth : Biñan, Laguna, Philippines
Gender : Female
Civil Status : Single
Languages : English (C2 Level), Italian (A2 Level)
Skills : Events Hosting, Public Speaking, Events Management and Styling
Educational Background
College : University of Perpetual Help System - Laguna
June 2007 to April 2011
Degree : Bachelor of Science in Business Administration
Major in Marketing Management, April 2011
High School : University of Perpetual Help System - GMA Campus
June 2003 to April 2007
Elementary School : University of Perpetual Help System - GMA Campus
Graduated April 2003
Shipboard Experiences:
Youth Counselor
Norwegian Cruise Line
July 2018 – November 2019 (1 year and 4 months)
-Responsible for implementing the scheduled social, entertainment, sporting, recreational, theatrical, and craft programs and activities for Norwegian Guests aged 2 – 17 years old, always ensuring that each activity takes place safely and promptly as scheduled
-Effective Hosting with the ability to engage large groups of people of a variety of ages in a public venue. Good Microphone skills.
-Responsible for speaking with parents regarding general ship information as well as Youth Program policies and guidelines
Adult Animation Assistant / Games and Party Host
Costa Crociere – Costa Mediterranea
June 2017 – January 2018 (7 months)
-Organizes various activities with the whole Animation team according to the Product Plan and guest requests such as: Sporting lessons, tournaments, squok sport programm, teen zone sport program, meeting point, embarkation days and late-night disco and parties.
-Support the Cruise Director for effective On-Board Revenue Management communication and advertising to the guest.
Shipboard Awards:
2 Growth Evaluation Score
Costa Crociere – Mediterranea – January 2018
Vacation Hero Top Comment Card Earner
Norwegian Getaway – September 2018
Vacation Hero Top Comment Card Earner
Norwegian Getaway – December 2018
Vacation Hero Top Comment Card Earner
Norwegian Sky – August 2019
Vacation Hero of the Month
Norwegian Sky – August 2019
Onboard Trainings:
-Costa Here For Your Training
-Non Verbal Communication Skills Enhancement Training
-Guest Services Workshop
-Language Skills Classes: Italian Language: Passed: A2 Skill
-NCL – Kings Active New Program Training
-Vacation Hero – Guest Service Approach and handling complaints.
Events Management and Hosting Experiences
Professional Event Host
June 2007- Present (11 years)
Accredited Companies: (Regular Events)
Vista Malls Philippines
Star Malls Philippines
Robinsons Malls Philippines
Fun Ranch
Party Friends Manila
Events Manila
Inner Magic Club
Reformagic
Rickman Magic Shows
Sandugo Philippines
YKK Philippines
Leslie’s Corporation
ON Semiconductor
Pavilion Malls
And many more…
Develops and facilitates the over all planning of whole program and hosting of birthday parties, weddings, debuts and corporate events
Sunday School Teacher
Victory Alabang – Every Nation Philippines
May 2014- June 2017 (3 years)
-Conduct learning sessions appropriate to the needs and understanding of the students.
-Prepare each lessons, and social activities for the class.
-Develop a thorough understanding of the age level and creat age-level manuals and handbooks.
-Build rapport with the parents/ and or other family members.
-Become personally acquianted with each pupil, knowing such things as his name, spiritual experience, needs, and family absences.
Local Store Marketing Representative
McDonald’s Biñan - Philippines
October 2008 - December 2009 (1 year)
-Provides customer relations assistance
-Serves as an event organizer for different choices and packages
-Suggests and implements innovative local store marketing strategies
-Conducts behavioral surveys of customers
-Facilitates community visits and hosting of birthday parties and corporate events
Employee Relations Officer
ON Semiconductor Philippines
January - December 2010 (1 year)
-Responsible for handling employees concerns.
-Coordinates annual activities like Christmas party, community outreach programs and fun runs.
-Provides innovative motivational activities and the essential benefits of the employees in order for them to be encouraged and stayed longer in the company.
Corporate Work Assignments and Experiences
Senior Account Manager
YWH Trading
July 2016- June 2017
Account Management Executive
YKK Philippines
(02) 807-8875 / (043-***-****
July 1, 2014- June 2016
Sales Account Manager
Philippine-Australian Distribution Services
(02) 846-9468 - August 2013 - June 2014
Marketing Coordinator
Insular Home Credit Mutual Building and Loan Association
771-1190 Local 237 - November 2012- August 2013
On Hand Certifications and Requirements:
Basic Training Certificate and COP: BT- 16B91-17, SN: 2995029
Ship Security Awareness Training and Seafarers with designated Security Duties Training Certificate and COP: SDSD – 16B122-17, SN: 2995030
Crowd Management Training Certificate: SN-27631-1
International Basic First Aid
International Basic Life Support
International Basic Life Support and Basic First Aid (Adult, Child, Infant)
Certificate of Authentication and Verification
Seaman’s Book: C0861-1595
Seafarer’s Registration Certificate
Yellow Fever Vaccination
NBI Clearance
Anti Piracy Orientation Certificate
Valid Passport: EC8039285
Valid US Visa until June 2023
Character References and Recommendation Letter
Available upon request
Ma. Id Nieva Garcia Pimentel
Tax Identification Number (TIN) : 266-173-433
Social Security System (SSS) : 04-2042937-1
Driver's License Number : D04-12-010523
Contact this candidate