Meriam Rosol

** **** ***** *** **, Calgary, AB, T3R1T1 403-***-**** adblge@r.postjobfree.com

Summary

Dedicated customer service representative and skilled for 10 years in customer service, including sales, tech support, and customer care who is working hard to build a positive relationship with customers and understanding customer psychology. Proficient in responding to customer's complaints and finding solutions, customer request management and providing product analysis for customers with the ability to sell and refer financial opportunities.

Highlights

Strong willingness to learn

Flexible and adaptable

Strong interpersonal skills

Safety management

Strong technical skills

Takes pride in customer satisfaction

Computer competence

Typing and mathematics

Complaint resolution

Building customer loyalty

Teamwork

Problem solving

Time management

Empathy and compassion

Politeness/Etiquette/Tact

Experience

Al Ahly Bank 09/2009 - 05/2012

Retail banker

Maintained the bank regulatory standards

Opened/closed accounts including checking, Savings, Money Market, Certificates of deposit

Ordered bank supplies, ATM/debit cards; processed wire transfers, Cashier's checks, stop payments, and loan payments

Provided navigational assistance with online and mobile banking

Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment

Ensure retention and growth of the customer base

Proficiently answer customer inquiries regarding their accounts

Vodafone 05/2012 - 07/2013

Customer Service

Maintained high volume of quality work, while insuring highest confidentiality

Continual awareness of compliance requirements

Answered telephone and/or e-mail inquiries from customers and agents

Solved problems presented by customers and agents

Attended to detail on accounts to prevent errors while reviewing reports

Educated customers on product options and technology issues

Al TAIB Restaurant 08/2013 - 02/2016

Kitchen Helper and Cashier

Assisted the head chef in preparing and serving food items

Ability to prioritize and handle multiple tasks within a reasonable period of time

Prepared all food items in a timely and hygienic manner

Assisted line cooks with basic food preparations, which included making sandwiches

Instituted efficient cash register procedures

Close the kitchen correctly and follow the closing checklist for kitchen stations

Safeway 09/2016 - 01/2018

Customer Service and cashier

Maintained high volume of quality work, while insuring highest confidentiality

Continual awareness of compliance requirements

Answered telephone and/or e-mail inquiries from customers and agents

Solved problems presented by customers and agents

Kids and Company 01/2018 - 03/2019

Child Care Educator

Helped to maintain a positive environment for children, teachers and other educators

Respected confidentiality and relates to parents, children and other staff members in a professional and ethical manner

Managed reports on classroom and children progress

Guided children in self-motivated learning and helped to stimulate their natural desire to learn

Ensured positive communication with families through regular verbal and written contact regarding program and children's progress

Assisted in the implementation of a curriculum in the classroom

Contributed to the development of children's physical, and mental growth

Administered medications to children as prescribed by doctors and on request of parents

Day home Owner 03/2019 - Present

Customer Service

Coordinating with the parents and updating about their child’s development and performance

Maintaining the complete records of children

Teaching them about natural things, names of animals, flowers, fruits, and vegetables

Conducting small tests monthly for checking their development and grasping status

As per performance giving more attention to weak children

Education

Ashworth College 2015 - 2016

Diploma in Child Care Provider

Oshawa, ON, CANADA

Ain Shams University 2005 - 2009

Bachelor of sociology

Cairo, Egypt

Computer Skills

Software MS Office 2007 and 2010

Certification

Working on Canadian Investment Funds Course

Certified by Alberta Child Care Staff Certification - Child Development Assistant

CPR and First Aid Certified

Languages

Fluent in English

Mother language Arabic

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