Customer Service Network Engineer

KUMARAVELAN.G

[L*/L* Technical support Network Engineer]

E-mail ID:*********@*****.***

Carrier Objective

To secure a position in your well established organization and to utilize my knowledge in an effective way to achieve professional excellence, to acquire leadership qualities and to work for the successful growth of your reputed organization.

Professional Strengths

●Sound knowledge of Networking, and WAN/LAN networking concepts

●Well versed in methods and techniques of troubleshooting network operational environment.

●Documented the inspection and repair and reported the documents for fast-acting solutions.

●Troubleshooting in any of the Desktop Level Problems.

●Configuring and troubleshooting MS outlook, Printer and scanner..

●Configuring and installation of software’s and hardware’s.

●Window’s OS installation & Active Directory.

●Working with TAC operations.

●Remote support .

●Responsible for Handling customers.

●Resolving tickets with in the SLA which is raised from END user side.

Professional Experience

Organization : Tikona Infinet Ltd, Chennai

Duration : December 2016-August 2019

Designation : Network Executive

●Perform tasks of reviewing networking issues and perform root cause analysis to solve networking issues.

●Handle responsibilities of solving service incidents accurately and in a timely manner to achieve client satisfaction.

●Responsible for testing networking scripts and provide testing procedures, if required.

●Handle tasks of providing support at all levels of network operations and issues at customer's site.

●Implementing, configure, and test network protocols at customer sites.

●Provide technical support to solve network issues, install and configure network operating systems, and maintain network switch, router / firewall and devices at customer sites.

●Train customers on operating systems to ensure smooth operation of networking systems.

Organization : RFtronics International, Chennai

Duration : July 2015 – June 2016

Designation : Member Technical Staff

●To layout the PCB designing using Cadence ORCAD tools,having skills

oA Schematic entry

oAllegro layout routing

oLibrary creation

oPCB layout designing

oPCB footprint

oComponent placement

oComplex multilayer PCB designs up to 4 layers.

Roles and Resposibility

●Troubleshooting and Administrating of Network Equipments in Wired and Wireless LAN.

●Monitoring and Maintaining LAN and WAN Connectivity.

●Configure tp switch managed switch and assigning vlan

●Configure and telnet Cisco router

●Configuring all types of Wireless router and Access Points.

●Follow ups with NOC team for backend issues.

●Maintaining and troubleshooting all Network Related Problems.

●Diagnose and troubleshoot Windows processing problems and applied solutions to increase Network efficiency.

●Troubleshooting Network connectivity failures.

●Crimping straight cables and cross cables.

●In-depth knowledge of providing technical operations support for networking environment.

●Possess excellent customer service and communication skills.

Skills

Application software : Cadence allegro, MS Office Tools, firewalls,

Networking, Routing, Switching, MS outlook configuration,

Training Certification

RF/High Speed Electronics Designer Level Training at RFtronics international, Chennai, India from April 2015 to June 2015.

Education Qualification

●Master Degree M.E (Power Systems Engineering)

College : St. Joseph’s college of Engineering, Chennai.

University : Anna University

Passed out : April 2015

Aggregate : 78.8% (CGPA 7.88%)

●Bachelor Degree B.E (EEE)

College : Sri Balaji Chokalingam Engineering College, Arni.

University : Anna University

Passed out : May 2013

Aggregate : 65 %( CGPA 6.5%)

Personal Details

NAME : KUMARA VELAN .G

FATHER’S NAME : GAJENDIRAN .D

DOB : 30 - 03 - 1992

GENDER : MALE

NATIONALITY : INDIAN

LANGUAGES : ENGLISH, TAMIL,HINDI (READ&WRITE)

Declaration

I hereby declare that the above furnished details are true to the best of my knowledge.

Yours truly,

Place: (KUMARA VELAN .G)

No.118-119,sabarinagar,

5th cross street,

Mugalivakkam,Chennai-116

India.

Cell: 996-***-****,997-***-****.

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