CASSANDRA WALKER

**** ****** ****** *****, **, Hermitage, 37076

Ph: 615-***-**** adbla6@r.postjobfree.com

Experience

Customer service Jun 2019- Dec 2019

Lapels dry cleaning - Brentwood, Tn

Provided excellent customer service and support by providing solutions to a variety of inquiries on a daily basis

Processed orders in an efficient and timely manner

Answered incoming phone calls and made outgoing calls to customers

Maintained the cash register, ensuring the draw was balanced at all times

Ran reports and ensured customer information and data was up to date in computer systems

Responsible for opening and closing the store

Maintained a friendly and professional manner at all times to new and existing customers

Packer/picker Oct 2018- Apr 2019

The Gap - Gallatin, Tn

Pack and pick orders for online shipping

Print invoice and shipping labels

Assisted coworkers as needed in various departments

Maintained a friendly and professional manner at all times to ensure customer service was at highest potential

Bindery clerk Aug 2017- Apr 2018

Lithographics - Nashville, TN

Answered telephone calls and assisted customers in store

Processed orders in a timely and efficient manner

Responsible for packing products and getting them ready for shipping

Printed shipping labels

Created invoices for orders

Ran machine to make the actual product

Shrink wrap Folders Cutter

Office manager Mar 2010- Jul 2017

Legends Insurance group

Office Manager for an independent insurance broker

Handled a high volume of incoming calls each day

Explained insurance policy options in details to customers to help them choose the right policy in regards to prices and what best suited their needs

Handled travel claims for customers who wanted extra insurance while abroad

Transferred customers to the necessary contacts/ departments for what they were inquiring about as necessary

Responsible for timely and accurate data entry to ensure customer information was up-to-date

Provided a high level of customer service, keeping a customer- centered approach at all times

Supervisor for other employees at the insurance firm

Trouble shooting any and all issues that were presented to me

Knowledge of all office equipment and computer systems

Also responsible for faxing, computer tasks, filing, data entry, phone, emails..etc.

Education

CNA : Medical

Davidson Technical college - Nashville, Tn

H.S. Diploma

Mt. Juliet High School, Mt. Juliet, TN

Oct 1989

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