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Manager Customer Service

Location:
Melbourne, VIC, Australia
Posted:
February 02, 2020

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Resume:

Curriculum Vitae: Amit Joshi

Personal Brief

Profession: Electrical Project Manager.

Mobile : 041*******,043*******

E-mail : adbksc@r.postjobfree.com

Linkedin profile : www.linkedin.com/in/amit-joshi-52a7a314b

Professional Summary

•Creative exhibition shows Project Manager utilizing knowledge of shows planning and operations procedures to put together effective shows. Adept at assessing client needs and achieving clients’ marketing and promotional goals. Focused on coordinating efforts to ensure cost-effective trade show management. Experience with Australia’s major Expo giants Reed, Diversified, Informa & Exhibitions & Events Australia (IEEA).

Core Qualifications

•Profound knowledge of show management techniques

• Extensive experience with vendor negotiations

• Ability to maintain productive relationships with trade show venue operations

• Strong understanding of event planning procedures

• Substantial project management experience

• Solid ability to meet deadlines

Skills

•Good communications skills.

•Basic Microsoft Word, Excel and Outlook skills.

•Leadership and time management.

•A Dedicated, hardworking individual with intercommunication skills to work at all levels of the organization.

•Is motivated and can encourage and foster good team spirit within staff.

•Works well and comfortably excels in either a team environment or individual assignments.

•Pleasant, professional manner via phone or one on one.

•Successful in meeting new technical challenges and finding solutions to meet the needs of the company.

•Excellent ability to communicate clearly with customers under various circumstances.

•Exceptional analytical and statistical knowledge using general mathematical skills.

•Highly motivated with a professional outlook.

•Great appearance, politeness and friendly nature, exemplary customer care skills.

•Uncommon enthusiasm, motivation and inspiration applied to manners of task needed.

•Hard working, reliable, regular, flexible and trustworthy.

Key Competencies

•Extensive face to face customer service.

•Attend industry related seminars and receive and study many publications and website and follow the latest market trends.

•Creative and unique ideas for event planning.

•Custom stand and shell builder.

•Installation, testing and repair of Electronic equipment.

•Supervise and train crew .

•On site client troubleshooting and solutions.

•Experienced in using hand tools.

•Electrical Test and Tagging licence.

•Forklift licence.

•Construction induction card.

Experience Details

03/2017-Till date

Employer: Exponet pvt. Ltd

Job title: Electrical project manager

Responsibilities:

•Manage all financial aspects of projects through ongoing job forecasting.

•Conduct post project reviews to determine areas for future improvement.

•Use of hire system .

•Reviewed and prepare show budgets and labor hire.

•Organized necessary resources for various shows.

•Coordinated with designers, sales and accounts team for shows.

•Negotiate contract terms with contractors and clients.

•Manage all jobs closeout procedures.

•Planning and execution for each show.

•Prepare Switch board and unit plans for each show.

•Project meetings for show to show planning.

•Negotiate and resolve all customer concerns.

•Prepare on site client extra’s report and pass it to concern account manager.

•Coordinate with logistic.

•Maintain inventory of equipment and supplies for each show.

•When necessary, estimate change orders for assigned projects.

•Conducts site visits to understand the constructability of projects.

•Develops project schedules: assigning cost and manpower to the schedule and provide cash and manpower forecasting.

•Set clear goals and expectations to supervisor.

•Provide coaching/counseling to supervisor and rest of the team .

•Overlook each show from start to end .

•Post show reports.

• Develop/maintain network of professional relationships within our industry.

04/2016 – 03/2017

Employer: Harry the hirer

Job title: Build Supervisor/All Rounder

Responsibilities:

•Supervise the planning and production coordinators and ensure the plan should meet the customer’s needs.

•Work experience with Australia’s major Expo giants Reed, Diversified, AGHA,Informa & Exhibitions & Events Australia (EEA).

•Build temporary shell scheme and upgrade throughout trade shows, events and exhibitions held in Melbourne Exhibition Centre (Jeff shed), the Melbourne convention centre, RASV (Royal Melbourne Showgrounds), The Royal Exhibition Building, Caulfield race course, ETIHAD Stadium, Rod Laver and Melbourne Olympic park, Crown casino palladium and promenade among many others.

•Build Features, Customs, and Floors and construct system shell walling.

•Customer service, maintain and develop relations on behalf of company.

•Interact with the clients to know about their requirements.

•Provide timely project status updates to Project Manager.

•Knowledge of standard OH&S emergency procedures, Hazardous work areas, equipment, Hazardous materials and chemical safety procedures (SWMS).

•Coordination with back office and sale staff.

•Reading and implementation of build plans and electrical plans.

•Organise and Delegate jobs to crew.

•Time management.

•Floor marking for shows.

•Servicing trough out the show.

•Resolve onsite and warehouse issues.

•Crew training.

•Fork lifting and distribution logistic during bump in n bump out.

•Competent basic computer cut vinyl assembly and application to required materials in time for show opening.

•Drive Three tone truck for furniture transportation for shows n private events.

•Help Electrical.

11/2010 – 04/2016

Employer: Exponet Pvt. Ltd

Job Title: Electrical Service Technician/Supervisor

Responsibilities:

•Installation, fitting and wiring of temporary lighting and power throughout trade shows, events and exhibitions held in Melbourne Exhibition Centre (Jeff shed), the Melbourne convention centre, RASV (Royal Melbourne Showgrounds), The Royal Exhibition Building, Caulfield race course, ETIHAD Stadium, Rod Laver and Melbourne Olympic park, Crown casino palladium and promenade among many others.

•Work experience with Australia’s major Expo giants Reed, Diversified, Informa & Exhibitions & Events Australia (EEA).

•Resolve all onsite issues.

•Reporting to Victorian electrical manager.

•Provide timely project status updates to Project Manager.

•Read, coordinate and execute any installation plan and implementations.

•Installation of Switch boards and subsequent power for shows.

•Supervise shows throughout from start to end.

•Crew training.

•Fork lifting and distribution logistics during bump in and out. Load and Unload trucks all types and size loads.

•Experienced scissor lift operator for working at heights.

•Organise and delegate all electrical orders or tasks to contractor staff.

•Stand by servicing during exhibition hours.

This consists of being on standby onsite to solve any and all issues relating to the Electrical, Build, Furniture and custom stands at the organiser request.

•Speciality lighting and feature installations. Eg: Mounted Pole lights, Down lights, strip lighting and L.E.D. lights for custom stands.

•Utilising, prepping and packing the tools, equipment and supportive materials for use on site.

•OH&S manual handling and electrical safety standards.

•General knowledge of standard OH&S emergency procedures, Hazardous work areas, equipment, Hazardous materials and chemical safety procedures.

•Test and Tag in warehouse single phase, power boards, lighting, and general electrical good i.e.: power tools, fans, fittings and other electrical equipment.

•General repairs and modifications to basic electrical stock in warehouse and on site.

•Assist exhibitors with lighting, power, build and furniture options.

•All facets of customer service.

•Build Features, Customs and when needed construct system shell walling.

•Competent basic computer cut vinyl assembly and application to required materials in time for show opening.

Refrence available on request



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