Manager Customer Service
Resume:
GEORGIOS YFANTIDIS
WHO I AM
Experienced hospitality professional, customer service focused, highly organized mixologist, cocktail bartender and manager. More than 14 years of experience in the most famous cocktail bars and bar restaurants in the highly demanding hospitality industry of Mykonos, Greece. Extensive knowledge of classic cocktails, craft cocktails and ability to develop and create new recipes.
AREAS OF EXPERTISE
•Bar Management
•Business Growth
•Vendor Relationships
•Customer Relationship Building
•Classic and craft cocktails
•Guest service and satisfaction
PROFESSIONAL EXPERIENCE
Food and Beverage Manager June 2019-October 2019
The University Club of Orlando
Oversaw daily operation of the bar and dining room area.
Hiring and scheduling staff as needed
Responsible for scheduling, inventory, ordering all liquor and beverages and maintaining relations with vendors
Generated a new cocktails and drinks list
Building relationships and handling members requests
Developed service standards and training manuals for all food and beverage employees
Trained, coached and evaluated performance standards for all employees
Cocktail Bartender July 2018-June 2019
Mathers Social Gathering
Mixing craft cocktails
Handled guests requests to ensure maximum satisfaction
Stocked and tracked inventory and supplies
Prepared orders in a fast-paced environment
Cocktail Bartender April 2016-October 2017
Passo Doble Cocktail Bar
Controlled inventory and restocked the bar
Expanded the cocktail list with new recipes
Created infused alcohol, homemade syrups and bitters to use in craft cocktails
Continuously reviewing information to keep up to date on new cocktails and drinks
Head Bartender April 2015-October 2015
(seasonal)
Koursaros Fish n Sushi Fusion http://koursarosmykonos.gr/el/#mix
Generated a new cocktail list for the season
Set up special events and private parties
High volume fine dining where busy days average between 200-300 people.
Head Bartender-Bar Supervisor April 2007-October 2014
Tropicana Beach bar Mykonos www.tropicanamykonos.com
Oversaw bar serving 5000+customers per day
Supervise a team of 10 bartenders per shift
Trained all bartenders in cocktails and company policy
Fully operating the bar and organising shifts of the bartenders
Responsible for restocking the bar and inventory control
Responding to guest complaints in a friendly and efficient manner
References :
Joe Meyer – Orlando University Club General Manager 727-***-****)
Santiago Emeric- Mathers Social Gathering Bar Manager 407-***-****)
PROFESSIONAL EXPERIENCE
B.S. Degree in Business Management 2016
Hellenic Open University, Patra-Greece
Sports Journalism Degree 2009
IEK Omiros (Private school), Athens-Greece
FCE in English Language 1997
Cambridge University
Zertifikat in German Language 1998
Goethe Institut
CONTACTS
Business Growth Bar Management Bar Instructor Craft cocktails experience
G
ghg
**********@*****.***
PERSONAL SUMMARY
248 Winter Nellis Circle
Winter Garden, FL 34787
AREAS OF EXPERTISE
PROFESSIONAL EXPERIENCE
ACADEMICS AND PROFESSIONAL CERTIFICATIONS
Contact this candidate