Manager Scrum

Albert Peacock

Stuart, FL *****

920-***-**** • *****.*******@*****.***• linkedin.com/in/buddypeacock/

Agile Transformation Coach

Detail-oriented and technically sophisticated professional with extensive experience collecting customer data, designing algorithm, Agile transition, developing solutions and programming software.

AREAS OF EXPERTISE

Articulate communicator with strong interpersonal skills; foster and fortify strong relationship with clients and team members.

Adept at gathering requirements, defining scope, and developing software solutions within time and quality constraints.

Demonstrated success in identifying errors, analyzing situations, and delivering solutions to minimize potential problems, improve efficiency, and enhance customer satisfaction.

Proficient in many different Agile methodologies.

Proficient in using SQL Server Reporting Services to develop advanced solution-based customer requirements and needs.

TECHNICAL PROFICIENCIES

AGILE METHODOLOGIES & DEVOPS

MICROSOFT OFFICE PRODUCTS

SSRS – SQL REPORTING SERVICES

VB.NET, VB SCRIPT, PHP, CSS, JAVA SCRIPT, HTML

Professional Experience

VMEdu, Phoenix, Arizona

Senior Faculty & Agile Consultant (2008 to Present)

Assist classroom in acquiring PMP certification by delivering necessary training, while being co-author of SBOK (Scrum Body of Knowledge). Prepare class exceptionally for PMI-ACP exam by creating curriculum and study material for the Agile Master Certified. Play a key role in introducing Agile master certified, Scrum master certified and Scrum product owner certified courses.

Key Achievements:

Constructed and implemented new curriculum for corporate, including Agile and advanced Scrum master/product owner training methodology.

Achieved more than 70% passing rate of student in PMI’s PMP exam in first attempt and developing Scrum and DevOps curriculum.

Southeastern Printing, Stuart, Florida

Program Manager (2016 to 2019)

Implemented corporate software products through several plants and hundreds of employees to streamline operations. Crafted SQL reports in SSRS that utilized all sources which led to monitoring KPIs, while delivering exceptional tier 1 IT help desk support.

Key Achievements:

Handled data migration from an obsolete database to SQL for company’s existing ERP system to manage processes efficiently.

Deployed seven new systems that communicate with ERP system and collect data effectively.

Skipper Marine Development, Winthrop Harbor, Illinois

Part-time IT staff and developer (2008 to 2016)

Delivered exceptional IT services, including application development, application support, and network support to attain maximum satisfaction. Enhanced IT department across enterprise, while streamlining all corporate operations by executing Agile strategic principles

Key Achievements:

Created and deployed automated email monitoring system completely connected with Dock Master CRM system, and Survey Gizmo aimed at updating sales representatives and CRM of new customer inquiries.

Reduced response time from hours to minutes and allowed monitoring and measurement of response times which boosted effectiveness and customer satisfaction rate.

Additional experience as Founder, President and CEO at DockMaster Software Systems / Software Support Team

Education and Training

Florida Atlantic University, Boca Raton, FL

Studies in Computer Science and Mathematics

— Certifications —

Certified Scrum Master, Product Owner, Scrum Trainer Certified, Agile Master Certified, Project Management Professional, ITILv3 Foundations, Modern Classroom Certified Trainer, Six Sigma Green Belt

— Publication—

Scrum Body of Knowledge (SBOK Guide)

Who’s Who 1992

ADP Lightspeed – Be the cure

ADP Lightspeed – Keep the door swinging

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