Customer Service

Daniel Callaghan

Curriculum Vitae

Professional Experience

**** – 2019 Director of Customer Support. Worldwide Express, Sacramento, CA Managed the support team for Northern California, providing top tier customer service for over 400 customers for their logistics, project management, and IT needs.

● Hired and trained all members of the support department, support sales team in their hiring for the Sacramento office.

● Personally served our largest accounts including Ray Morgan Co, PECO Controls/INSPX, and RDM Industrial Products.

● Acted as the sole member of the IT support team for all WWEX products, purchasing equipment, and maintaining IT services contracts.

● Primary point of contact for all International, Customs, and Clearance questions.

2008 – 2010 Production Technician. NEC Electronics / Renesas, Roseville, CA Worked toward the production goals of the shift while assisting the technicians in maintaining and repairing the machinery within our designated zones.

● Maintained a zero-defect environment for production and repair

● Promoted to Production Technician from Semi-Fab Operator in first six months and was assigned to the shift that had the most contact with engineers and upper management.

2006 – 2008 Customer Support Representative. Worldwide Express, Sacramento, CA Responded to all shipping and service inquiries from customer base. Tracked daily metrics and reported anomalies to account managers/inside sales.

● Became informational source for all international shipping questions with no prior experience.

● Sole IT contact for the franchise, making recommendations for all purchases, handled on site repairs for company equipment at customer locations.

2000 – 2010 Manager. Cool River Pizza. Roseville, CA Supervised a staff upwards of 20 employees, ran the day to day tasks of the restaurant, and handled any complaints or concerns of the customers.

● Assisted with the opening of the two Rocklin locations and commissary. 2816 Pepper Oaks Dr – Sacramento, CA 95827

Phone: 916-***-**** – ***********@*****.***

https://www.linkedin.com/in/daniel-callaghan-27a26091/ Daniel Callaghan

Curriculum Vitae

Professional Experience – continued

2001-2002 Help Desk Technician. Rio Linda Union School District, Sacramento, CA Repair, build, and maintain computers and local networks for schools within district, perform on site troubleshooting, and handle teacher and staff questions and complaints via inbound calls and emails.

● Part of the team that finished upgrading all school district operating systems.

● Assigned to program to receive donated machinery, formatting and ghosting to the district's requirements.

Education

2004 – 2006 History, California State University, Sacramento, GPA – 3.5 Cum Laude

Certifications

CompTIA A+ Certification – 2001 - present

2816 Pepper Oaks Dr – Sacramento, CA 95827

Phone: 916-***-**** – ***********@*****.***

https://www.linkedin.com/in/daniel-callaghan-27a26091/

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