Desktop Support Engineer
Resume:
DEAN LAMBRINOS
** ***** ***** ****** **, *****
***********@***.***
EDUCATION
Middlesex Community College 1985 – 1987 Business Management
North Shore Community College 1981 – 1983 Business Management
CERTIFICATION
Compaq PC’s and Laptops Apple Computers
Toshiba Laptops Apple Laser Printers
IBM PC’s and Printers Apple Printers
HP Laser Printers AST Computers
Epson Computers and Printers NEC Computers and Printers
PROFESSIONAL EXPERIENCE
Change HealthCare ( Senior Engineer ) March 2018 to present
Responsibilities include providing onsite support for 200 users
Trouble shoot user problems via team viewer or deskside support
Trouble shoot Microsoft Office issues. And re-install office if needed
Trouble shoot specialty software and Re-install it.
Trouble shoot and fix Secure Doc issue’s
Unlock Active Directory accounts and reset Active Directory passwords
Install network and stand alone printers.
Configure and set up new users computers.
Setup New RSA Tokens and trouble shoot RSA issues
Setup and Trouble shoot VPN issues
Trouble Shoot One Drive issues
Trouble Shoot network connectivity issues
NWN Corporation ( Senior Engineer ) January 2013 to Februrary 2018
Responsibilities include providing tech support to our customers:
• Trouble shoot customer problems and remote in via Logme in Rescue to resolve them.
• Re-install Microsoft Office and other customer specific applications
• Un-lock and reset user accounts in Active Directory. Along with creating new accounts in Active Directory.
• Go to customer sites to work on special projects. Such as deploying new computers that includes imaging the computers with Windows 7. Providing onsite support when needed. Deploying iPhones and Ipads. Providing onsite helpdesk support
• Training new NWN Engineers on the customers that NWN supports.
TJX September 2012 to January 2013
Responsibilities include providing store side tech support:
• Trouble shooting all aspects of store operations from the registers, thin clients, printers,
scanners, servers, store applications such as Citrix & Kronos. Troubleshoot wireless issues in the stores and fix remotely if applicable or send out appropriate vendor & follow through until issue is repaired and store is up & functioning properly.
• Windows 7 deployment. Imaging new laptops & desktops and then copying user profiles over. Map network printers and make sure new system is working properly.
• Corporate desktop support duties include take incoming calls & trouble shoot issues with the users. Issues are wide ranging such as RSA secure ID issues, Lotus Notes email issues, Oracle, Kronos, Microsoft Office, IP printing, Windows XP, Windows 7, Home networking issues. Use Landesk to remote into the computer. Make fixes when necessary & if needed open a helpdesk ticket & assign to appropriate groups as needed.
Thermo Fisher, Tewksbury, MA May 2012 to June 2012
Desktop Support
Image laptops & desktops, Add users to AD, Setup Avaya phones, Set up network printers for all users, Helpdesk tickets, Run cables in IDF closets. Activate B data ports in users offices & cubes. Environment: Windows 7, XP
First American Title : 07/2006 – 06/2011 Boston MA
Level Two help desk. Duties included installing new computers & configuring network printers.
Trouble shooting network printing problems & computer problems with First American Users.
Opening & closing Help Desk tickets for users.
Doing all IT purchasing for North East Division. This included all computers, servers, printers, peripherals, & copiers using Eagle Express
Disposed of all equipment that was obsolete.
Approved all PO’s for the North East Division
Researched & instituted a Printer service Maintenance agreement with our national vendor Insight to cover all printers in the North East division
Instituted a plan with Insight to have all equipment that was ordered to be delivered in two business days.
Worked on special projects for IT Senior Vice President of IT Operations
Worked with Microsoft XP, Microsoft exchange, Active directory
Configured laptops, repaired laptops, configured desktops & repaired desktops.
Configured printers & copiers for IP printing. Also repaired printers
Configured Iphones & Blackberries
Corporate IT Facilities Equipment Coordinator/ Project manager
Equipment Coordinator for Eastern Division. This responsibility was for all copiers, fax machines & postage equipment for the Eastern division. This totaled 28 states.
Moved copiers, fax machines, postage machines from closed offices to offices that would need a newer copier, fax machine, postage machine.
Disposed of obsolete copiers, postage machines & fax machines.
Responsible as a project coordinator for closing & opening offices. These responsibilities included working with office managers & state managers to open a close an office. Also with working with other IT departments to facilitate a move closer or opening of an office. These departments included telecom & wan. Also included working with landlords. Also coordinated with movers.
Ordered all new copiers using Eagle Express for the Eastern Division.
Ordered all wiring for new or relocated offices
Trouble shot all copier problems for users & resolved ones I could resolve. On problems I could not resolve I would dispatch vendor to resolve problem.
Instated a cost saving plan to save money by installing & a web based postage program called Stamps.com. this plan saves the company an estimated 30,000 dollars per month on postage machine leases & rentals.
Worked on special projects for IT Facilities Director.
Worked on resolving complex Invoicing issues for IT Facilities
BEACON SALES : 8/05 - 6/06 Senior Support Tech Lowell MA
Senior Support Tech
Supporting all of Beacon Sales offices in Northeast.
Servicing all computers & printers for each office.
Upgrading computers & printers in each office.
Troubleshooting all software problems.
Re cabling each office to cat5e.
Ordering all computer & printer upgrades.
Coordinating with telecom vendor & ISP to get new offices setup.
Disposing of all obsolete computers & printers.
Setting up new users on As400.
PRE-OWNED ELECTRONICS - Bedford, MA
Senior Technical Support Specialist 10/01 – 10/04
Provide phone technical support on computers, printers and monitors for customers.
Determine if it is a defective part or if something else is wrong.
Also approve all customer part re-orders; research and test to see if another computer part should be substituted for the original part.
Provide pre & post sales technical support.
Also provided windows support & trouble shot software problems.
GENUITY (FORMERLY BBN) Cambridge, MA
AOL Implementation Engineer – (8/97 – 5/01)
Installed Cisco routers, terminal servers & Lucent maxe’s for Genuity
US and Canada hosting sites for America Online’s (AOL) dialup network
Troubleshot equipment in field that failed and took corrective action to bring equipment back up online.
Liaison with equipment vendors for RMA’s (Return Material Authorizations) including Cisco, APC, Equinox, Multitech, Carrier Access and ADC.
Configure and test equipment for replacement in the field.
Also scheduled maintenance for field replacements.
Local Technical Desktop Support 10/93 – 8/97
Responsible for PC and Macintosh computers, monitors and printers.
Troubleshot and repaired software problems with Windows 95 and various Window programs.
Installed & configured PC’s and software for all Genuity/BBN employees.
Solely responsible for all Macintosh repairs, installs and software problems
MICROAGE, Cambridge, MA
Lead Technician – 2/91 – 3/93
Corporate Field Service
On-site repair of various computers, printers and monitors
Installed new Customer equipment and configured software
In-house Service Manager
COMPUTERLAND, Cambridge, MA
Field Service Technician – 9/90 – 2/91
COMPUTER FACTORY, Cambridge, MA
Field Service Manager – 1/90 – 9/90
COMPUTER MARKETPLACE, Tewksbury, MA
Field Service Technician-3/87 – 10/89
NEECO, Canton, MA
Systems Technician – 5/86-3/87
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