Manager Customer Service
Resume:
Lillian Molinari
Valrico, FL **594
973-***-**** *********@*****.***
Professional Qualifications
Project Management, Case Management, Training, Workflow Management, Benefits Administration, Plan Enrollments including COBRA, Claims Processing, 401k &403b Pension Plans, KRONOS (Payroll)
Deadline Oriented, and excellent communicator who is comfortable speaking with executives, physicians, staff and patients.
Education & Training
24 hour Seminar by Commonwealth Financial Network: Best Practices for Office Efficiency, Customer Service, Dealing With Difficult People, Excel Training, Mutual Fund Pricing, PowerPoint Training, Series7 SEC GRSE Training, Q&A Technology Issues, Telephone Communication Skills, Insurance Application Process, Understanding Retirement Products.
IT Technical Training HealthCare Management Systems, Surgical Services Billing /Coding, Clinical Resource Management & Discharge Planning, Cerner, Surginet, ORBIT, Maxsys, EXCEL, Windows
Mumford Associates, LLC
Position Title: Executive Secretary 2015-2020
Reporting Official: Jeremiah Theoret, President
Responsibilities: Accounts Receivable/Accounts Payable Processing, Created invoices, prepared deposits, created periodic financial statements and accounting reports. Prepared data required for quarterly closings (bank reconciliations, aged AR & AP).
Saint Clares's Hospital
Position Title: OR Data System Specialist 2005-2015
Reporting Officials: Elizabeth Wein, Director and Patricia DelGrosso, Manager
Responsibilities: Analysis of Cerner submission errors on a daily basis. Monitors patient encounters to ensure that physician orders, clinical documentation, diagnostic results and charges are correct for maximizaition of revenue. Provides 1:1 training to members of the medical staff, nursing and revenue cycle personnel as needed. Bi-weekly and monthly reports to Finance, Quality Assurance, Infection Control, Director and Manager of Surgical Services.
Position Title: Administrative Associate 1987-1999 and 2003-2005
Reporting Officials: Adrianne Mosley, Director and Barrie Newman, Manager
Responsibilities: Processed and served as liaison for appeals and denials. Provided data necessary for continious performance improvement for Utilization Review Committee. Scheduled Case Management Staff for daily activities, monitored status of patient care delays and outpatient/nursing home delays. Liaison between Case Management and Utilization Review Physicians. General administrative and interpersonal troubleshooting. Preparation of all departmental data including patient care status service delivery performance reports and status of medical accounts. Established diplomatic front lines of communication bewtween public, medical staff and volunteer clerical staff.
Health Plan Manager, Corp.
Position Title: Benefit Administrator 2000-2003
Reporting Official: Aaron Berg, CEO
Responsi bilities: Responsible for all phases of healthcare plan administration, client and employee setup including COBRA and premium payments. Direct interaction with both client (Corporate) and employees on a daily basis. Manage 401k and pension fund investments. Supervise employee benefit payments and accounting. Perform all aspects of claims processing. Supervise account of insurance company (Carrier) transactions. On-line and telephone training of carrier clients' personnel to use BPM (Benefit Plan Management) WEB softwre and Commonwealth Financial Newtwork system administration.
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