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Customer Service Manager

Location:
Poway, CA
Salary:
Open
Posted:
February 01, 2020

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Resume:

Gonzalo Tinoco Jr

adbjqt@r.postjobfree.com 760-***-****

Impressive hands-on knowledge base with special expertise in the analytical and effective research skills. Area of expertise extends to accurately identifying, handling, and preparing production orders for warehouse shipping, receiving, posting goods, issuing deliveries, printing packing lists, and other associated paperwork. Exceptionally organized and disciplined; possess well developed strengths in customer service and coordination between teams and employees.

Professional Experience

Home Team Pest Defense – Escondido, CA

(October 2019 – Present)

Experiences:

* Installer

* Install the Taexx System in new homes and buildings within scheduled route

* Perform termite treatment services and interact with homebuilders, sub-contractors and field managers to meet deadlines

* Responsible for submitting legible, clear and accurate service tickets to office personnel

Pacific Coast Cleaning- El Cajon, CA

)January 2018- October 2019(

Experiences:

* Field Foreperson

* Tracking jobs with daily reports

* Tracking additional work with time and material tickets

* Managing subcontractors, overseeing their work, giving direction

* Working alongside crews (cleaning windows, dusting, vacuuming, sweeping, moping, etc)

* Interacting with general contractors and customers

* Keeping internal project manager updated on job progress and field related issues

* Ensuring daily work/production goals are met

* Cleaning debris

Sprint- Santee, CA

)December 2017- December 2018(

Experiences:

* Sales Consultant

* Provide excellent customer service

* Help customers with billing/technical issues

* Help process bill payments, plan changes, and purchases of new devices

* RMS, GST proficient

* Management of money

* Give knowledge to customers about devices and plans

* Complete trainings

* Provide estimates of plans and devices

Law Office of Rezai & Associates- Irvine, CA

(May 2016- November 2017)

Experiences:

* Scan, file, drag documents to clients profile

* Fax documents to insurances & attorneys

* Mail documents

* Assist case workers with clients files

* Call & email insurances and defense attorney

* File clients folders alphabetically

GoWireless-San Diego, CA

(April 2015- April 2016)

Experiences:

* Sales Consultant

* Provide excellent customer service

* Help customer's with bill/technical issues

* Help process bill payments, plan changes, and purchases of new devices

* RQ4, eRoes, Omni

* Management of money

* Daily inventory checks

* Complete trainings

4G Wireless-Escondido, CA

(July 2014 - March 2015)

Experiences:

* Assistant Manager

* Provide best customer experience

* Daily inventory checks

* RQ4, eRoes

* Complete trainings

* Help customer's with bill/technical issues

* Help process bill payments, plan changes, and purchases of new devices

Hidden Valley Ranch Rehabilitation-Ramona, CA

(November 2012 – July 2014)

Experiences:

* Provide each resident with there daily prescriptions

* Support and participate in the daily house program

* Works with teams to provide daily needs

* Maintain clean and safe environment

* Provide daily and weekly reports of each resident

* Participate monthly OSHA Safety Regulation meetings

* Provides training and work instructions for employees; including receiving, stalking, and transferring

Cebe Farms Inc-Ramona, CA

(October 2008 - April 2012)

Experiences:

* Reorganization of complete inventory and clean off inventory

* Loading waste in trailers

* Received, unloaded and compared incoming materials and information on packing slip with purchase order to verify shipment accuracy; may process return shipments in addition to receipt of item

* Lead, guided, and trained employees performing related work

* Followed established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety standards

* Inspected shipments for damages or defects; record discrepancies & notify supervisor and/or purchase personnel.

* Sorted, counted, packaged, labeled, insured, unpacked, and logged shipped inventory

Core Competencies

*Self-motivated and Detail Oriented

*Team Coordination

*Customer Outreach & Service

* Expedite materials through Buyers & Planners

*Excellent written and verbal communication skills

* Efficient and accurate

*Quick learner with the ability to work unsupervised or as part of a team to achieve objectives

*Proficient in MS Office Suite; including Microsoft Excel, Power-point, Outlook& Microsoft Word

Skills and Interests

* Education: Ramona High School; 2011

* OSHA Compliant Forklift Certification

* CPR, CPI and First Aid certified

* Familiarity with various software programs: Microsoft Office Suite (Word, Outlook, Excel, Power Point)

* Bilingual: English, fluent Spanish (written & verbal)

* Excellent desire to learn and take initiative

* Ambition to succeed in any given environment



Contact this candidate