Tamer Fawzy Abdelmaksoud

adbjn3@r.postjobfree.com

TMFourm Certified BDM

Real Time Triggers Analytics AI Machine Learning BSS/OSS Digital Transformation Customer Experience Highly versatile and accomplished telecommunication professional with over 12 years of experience in telecom software Consultation, Solutions architect, Cyber Security, Analytics and Data Scientist.

Extensive background experience in telecommunication architecture and design. Exceptional skills in identifying opportunities for standardization and improvement of processes/policies and implementing best practices. Skilled in in Operating Models restructuring for operational excellence, service quality improvement and total cost of ownership reduction. Senior OSS/BSS Architect – Nokia Software Based in Riyadh Jan 2013- Present

• Software Architect involved in the design phases for multiple of Analytics, Cyber Security and OSS/BSS projects in Europe and MEA region (E.g. STC, Mobily, Zain, Oredoo, Etisalat, Du, Orange, Telecom Egypt, Elisa, Telia, Vodafone.etc.) for B2B and B2C business segments starting from gathering the customers’ requirements, Design the solution and ending with building the HLDs and LLDs.

• Responsible for preparing the responses for RFPs and RFIs. In addition, for building the scope of work, statement of compliancy, Delivery effort estimates and Hardware sizing.

• Wide knowledge in Real Time Decisioning, Complex Event Processing, Analytics, Big Data, Machine Learning, Order management (COM &SOM), Policy Control PCRF, Convergent Charging Solutions, Convergent Mediation, Roaming Management, Interconnect Billing, Retail Billing systems, Provisioning, Activation, EAI, Big Data, Customer Experience Management System for both Fixed and Mobile.

• Very Good experience in Identify Access Management (IAM), Network Security, Remote Access, Web security, SOC security, Email Security and Service Protection.

• Very Good knowledge in data scientist tools (Statistics, Tableau, Spark, Hive, Flink streaming, Kafka, R, python, JSON, AVRO and XMLMQ)

• Familiar with the microservices and DevOps tools (Docker, Ansible, Flink, Jenkins)

• Wide experience in virtualization and cloud environment design and setup

(OpenStack, VMware, KVM and Nokia cloudband).

• Responsible for building the high availability and Geo-redundant design for the solutions.

• Responsible for all performance tuning activities in terms of the logical and physical scalability for the solutions.

• Advising our customers and helping them in their digital transformation programs and aligning the transformation strategies with the CIO, CTO and IT General Manager Levels using the standards from TOGAF and TMFourm. Profile:

Experience:

Tamer Fawzy Abdelmaksoud

adbjn3@r.postjobfree.com

TMFourm Certified BDM

Real Time Triggers Analytics AI Machine Learning BSS/OSS Digital Transformation Customer Experience OSS/BSS Architect at Mobily (outsourced From Nokia Al-Saudia) Riyadh-Saudi Arabia

• Collecting business requirements and manage the discussion with enterprise architects along with the business analysts.

• Responsible for hardware sizing, high availability, scalability, benchmarking and performance tuning for Nokia/fComptel systems in Mobily e.g. (Online Mediation, Service Order management for ATL and BTL offers, Offline Mediation, Roaming management system, Provisioning, Subscription life cycle manager and Autorenewal SubMan).

• Responsible for changes requests’ development and design for Online mediation streams and Subscription life cycle manager including (Charging resources allocations streams, package conversion streams, Protocol translation streams)

• Wide experience with multiple protocols interfaces e.g. diameter, SOAP, UCIP, ASIP, VSIP, XML-MQ, SCAPv2, Kafka JSON and AVRO.

• Highlight project, architecture critical issues to senior management and makes recommendations for improvements.

• Negotiating with Customer Enterprise Architect on technical approaches.

• Designing the customer experience across the Customer Journey touch points via various channels for multi & Omni channel Management.

• Following OSS/BSS transformation process to fit TM Forum standards

• Proud to help Mobily to be in the finalist of the 2015 “TM FORUM Operational Excellence Award” for the work done in defining Mobily OSS blueprint using Comptel applications and TM Forum’s Framworx standard and best practices.

Participation in Nokia Fastermind Real Time Triggering and Complex Event Processing Projects

• Participated in Nokia Fastermind Real Time triggers delivery projects for multiple Nokia’s Customers.

• Work closely with customer’s Marketing and business teams to build marketing campaigns on top of Nokia RTD e.g. (Up-selling, Cross-selling, Notification, Churn- Prediction, Geo-Locations, customer experience etc.) campaigns.

• Design and building these marketing campaigns on top of Nokia RTD and CEP utilizing the systems capabilities like using (Kafka counters, accumulation, aggregation, Geo maps and location) features.

• Enabling seamless integration for the campaigns with multiple interaction channels towards the customers through Nokia Fastermind Omni-channel interfaces e.g. (Mobile APPs, Portal, Campaign management systems, SMS, Emails.etc.).

• Use Nokia Fastermind’ s Real Time Profiling capabilities to build personalized and contextual offers.

Participation in order management projects

• Participated in Comptel Order Management to STC BSST Transformation project for both B2B and B2C business segments.

• Helping the customer to decouple and separate COM and SOM layers and functionality to enable smooth transformation for the order management.

• building the renew plan for STC BSS landscape including introduce FlowOne suite for service order management for all products GSM, Fixed services, fiber, Data services and whole sale.

• Responsible for building the blueprint and the value proposition for using Comptel service Catalog as centralized service catalog orchestration layer. Tamer Fawzy Abdelmaksoud

adbjn3@r.postjobfree.com

TMFourm Certified BDM

Real Time Triggers Analytics AI Machine Learning BSS/OSS Digital Transformation Customer Experience

• leverage the benefits of the catalog Driven approach to help in building the Omni-channel and Harmonized service fulfilment and orchestration spanning across any business. Participation in Customer Experience projects

• Assigned as delivery architect for multiple Customer Experience Management projects in MEA region for mobile, Fixed Services and broadband subscribers in multiple services providers e.g. STC Saudi, MTN, Etisalat …etc.:

• Lead the business discussion with regarding to design the customer journeys as per TMFourm including building the KPIs, KQIs, metrics, customer stories, NPT, Customer Indexes and touch points integration.

• Responsible for Nokia CEM products and cognitive analytics platform design, including:

• Big data and data model integration (Hive and Spark).

• Complex event processing blueprint.

• Real Time decisioning and management.

• Thresholds and profiling.

• Data integration with network and IT systems.

• ETL and Kafka layers design.

OSS/BSS Software Architect – Comptel Based in Cairo – May 2011- Dec 2012 (Now Comptel acquired by Nokia)

• Responsible for End to End delivery activities including Design, Implementation, Testing, HLD, LLD. For Comptel Policy control, Offline and online Mediation.

• Benchmarking the status of trends versus actuals in terms of capacity and performance for the systems.

• Applying and adapting TOGAF and TM Forum frameworks standards to design OSS/BSS solutions and Digital platforms.

Senior Software Engineer – Giza Systems Based in Cairo - July 2007- May 2011

• Co-ordinate and plan sizing for the different environments like Development, UAT and production environment, in order to ensure client’s standards on security, throughput, utilization, latency time measurements, etc. had been implemented.

• Development of comprehensive communication plans and oversight to transition from project to operational support to ensure a seamless deployment.

• Analyzing and Evaluation of technical feasibility against business requirements and create the HLDs.

• Working with various international companies and local partners in various OS/BSS projects, such as Telcordia, IBM, Remedy, Ericson, Subex and Cisco. 2005 - B.Sc. in Computer sciences

Faculty of Computers and Informatics- Suez Canal University - Egypt 2007- Information Technology diploma

Information Technology institute iTi– Cairo – Egypt Education:

Tamer Fawzy Abdelmaksoud

adbjn3@r.postjobfree.com

TMFourm Certified BDM

Real Time Triggers Analytics AI Machine Learning BSS/OSS Digital Transformation Customer Experience Personal Skills:

• Very good presentation skills.

• Very good analytical skills.

• Able to negotiate and convince.

• Excellent Leadership skills.

Language Skills:

• Fluent in Arabic (mother tongue).

• Excellent in English (spoken and written) with IELTS Total 6.5 CLB7.

• Comptel Certified Trainer.

• TM Forum Business Development Manager Certified.

• Nokia Digital Intelligence products champion.

• Nokia/Comptel Global value champion.

• Nokia/Comptel MEA Service Excellence

• Mobily Saudi outstanding achievements at mediation development projects.

• STC Saudi outstanding effort in Mediation system migration project.

• Giza Arabia Employee of the year.

• Gender: Male

• Date of Birth: 11-September-1983

• Nationality: Egyptian

• Address: KSA-Riyadh- Al-Ahmadi St. - Taawon - Ex-6 - Eastern Ring Road

• Phone: +966-*********- +20-111*******

• Social Status: married and have two daughters

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