Keep calm and let this Executive Assistant help you

Shannon R. Brown-Patterson *** Junction Drive D*** Allen, Texas 75013

Cell: 323-***-****

Email: ********@*****.***

EMPLOYMENT:

PAM Rehabilitation Hospital of Allen, TX February 2019- December 2019

Executive Assistant/ Credentialing Coordinator/ Communication Clerk Supervisor

●Reports directly to C-Suite level

●Primary point of contact for internal and external constituencies on all matters

●Handle heavy scheduling and coordinate conference calls, meetings, minutes, events, travel

●Reconcile and submit expenses, screen emails, phone calls, schedule and coordinate travel itineraries and hotel accommodations

●Handle multiple assignments with frequent interruptions and prioritize with high level of attentiveness and detail.

●Supervise 6 Communication Clerks

● Maintained scheduling, performed performance evaluations, payroll, onboarding, orientation, interviews, off-boarding, draft and send communications internally and externally regarding new hires, Created/filed/maintained/ archival maintenance soft copy or electronic of employee files, coordination and distribution of new hire packets with drug testing, I-9, etc.

●Maintained Credentialing files, validated/process renewal medical licensure, malpractice insurance, reference letters, PPE/OPPE, Degrees, DEA, TB/Flu records etc. Run Medical Staff Rosters.Send out re-appointment/initial appointment packets, contracts

●Maintain knowledge of and compliance with The Joint Commission

●Successfully completes critical aspects of deliverables with a hands- on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO’s ability to effectively lead the company

●Highly successful in anticipating the CEO needs and can work independently as well as with a team to effectively deliver results

Kaiser Permanente, Los Angeles, CA February 2017- March 2019 Administrative Service Coordinator II

●Reports directly to C-Suite level

●Performs semi-routine data analysis, editing, and formatting to produce regular status reports, graphs, spreadsheets, expense, budgetary, presentation material and contracts

●Maintained Credentialing files, validates the renewal medical licensure, malpractice insurance, reference letters, evaluations, education and training send out renewal notification regarding licensing, BLS, ACLS, appointment packets for 300+-employee files for The Joint Commission compliance

●Complies with Labor-Management Partnership environment

●Effectively communicate with all levels of management, employees, members and the general population.

●Coordinates travel, events, meetings,minutes, presentations, vacation Bidding, Seniority List, and KP learn module

●Develops and produces standard reports ensuring data accuracy and formatting.

●Contributes to and supports departmental projects and events

●May assign projects to appropriate staff in the absence of department supervisor/manager.

●Responds to, fulfills miscellaneous requests for information, and reports from within and outside of Kaiser in accordance with established policies and procedures, establishes working relationships and serves as liaison with vendors.

●Purchase office supplies within multiple departments through Onelink.

●Functions as a department resource in application and training in the use of software, schedules and coordinates all hardware and equipment repairs; may assist in software installation and troubleshoot hardware and software problems.

●May assist in the tracking of department budget, Process invoices, makes recommendations based on data collected toward payroll and non-payroll and other related budgetary requirements.

Kaiser Permanente, Woodland Hills, CA June 2016- February 2017 Ward Clerk Transcriber

●Greets members, families & provides reception services in Emergency Department

●Support Environmental Services in the data entry into the ADT system on bed status (clean or dirty)

●Answers inquiries to include those concerning general organization, facilities, & services

●Refers to others for further information or assistance as appropriate & determines members' & non-members identity & eligibility, Obtain MRN for non-members

●maintain medical records

●Make appointments utilizing appropriate medical terminology

●Maintain track board, input ambulance runs, prepare identification bands

●Schedules patients for various appointments in a variety of medical departments

●Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system

●Determines & collects patient fees in accordance w/ fee schedules, health plan coverage & indicated service; Records fees paid & issues receipts following standard procedures, & verifies eligibility,

●Tallies monetary payments received by completing standard cash transmittal forms, keeping designated dollar amount of money in cash drawer daily, balances out bank deposit slip for money in cash, transfer bag, delivers bag to designated areas Prepares a variety of reports, & distributes copies of documents as required

●Performs other duties such as mailing, calling for patient transportation, & ordering operational supplies as assigned, Preparing discharge packets and other documents for patients

●Coordinates discharge times, contact family members with pending discharge times

●Promotes, ensures, & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service

Vantage Oncology, Beverly Hills, CA March 2014- January 2016

Lead Patient Service Representative/Administrative Assistant/Financial Counselor

●Supported C-Suite Level executives with travel arrangements, events, contracts, memos, correspondence, presentations, calendering, general support and projects.

●Acted as a liaison between management, other departments and subordinates,Use tact and diplomacy in handling difficult interactions

●Provide Financial Counseling, prepare and balance daily receipts/ co-payments, post data to various spreadsheets, journals and log; Budget, collections and reconcile payments Knowledgeable in Medical Terminology, Medi-cal, Medicare, Commercial Payers (HMO and PPO), Workers Compensation,

●Covered CA EPO, and Indemnity plans, ICD- 9 and 10 CM, CPT procedures, etc;

●Prepare financial statements and hardship files. Perform back-up duties for various staff. Process invoices, schedule vendors and prepare reports for managers and doctors;

●Schedule diagnostic testing, ancillary and specialty providers upon request; telephone inquiries

●Process medical records request with HIPPA and PHI compliance. Perform check-in and check- out functions;

●Process and track referrals and authorizations. Coordinate medical doctor’s schedules and meetings; manage all patient treatment, consults, follow- up appointments, process self-referral request, cancel and reschedule appointments.

●Assist manager with interviews, guidance including coaching and professional training and development, perform Front Office Operations, Training and development of new Staff; Maintained scheduling, performed performance evaluations, interviews, payroll, onboarding, orientation, off-boarding, draft and send communications internally and externally regarding new hires, Created/filed/maintained/ archival maintenance soft copy or electronic of employee files, coordination and distribution of new hire packets with drug testing, I-9, etc.

●Provide front and back office support and facilitate communications between related departments and other departments

EDUCATION:

B.S. Business- Healthcare Management Western Governors University, Online December 2017- Present

Certified Texas Notary

Certified Medical Coder/Medical Biller/Claims Examiner (AHIMA Approved)

Ladera Career Paths Training Center, Inc. Los Angeles, CA, April 2012- June 2013 GPA: 4.0 Certification

COMPUTER SKILLS: Microsoft Office Suite, Outlook, SharePoint, Internet, 65WPM, 17,000KSPM, EON Systems, Epic Care, HRIS

Connect Systems, PeopleSoft software, Ultipro, Varian, Intergy, Aria, HealthConnect, Lotus Notes,

Onelink, QuickBooks, Skype for Business; Medhost; HMS, MD-Staff, Google Docs, Adobe Acrobat

MEDICAL SKILLS

Medical Terminology, Anatomy, Physiology, ICD-9 and 10 CM, CPT Coding Systems, Pathophysiology, Ability to code diagnoses and operative procedures using ICD-9 and10- CM and CPT, EHR, Ability to understand the clinical content of the health record and abstract medical record data and perform special studies. Complied with HIPPA/PHI policies and regulations

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