sales,customer service, communication, product knowledge
Resume:
ANNA PRUS
Im an enthusiastic, ambitious, executive, responsible, customer-orientated retail professional with over 5 years of experience in Customer service. I have worked in different industries and interacted with multi-cultural clients, providing them with a superior experience
EXPERIENCE
UAE, Dubai
July 2019-November 2019
sales associate
LandMark group
Greet customers
Provide full knowledge about the product
Answer customers' questions
Keep the stock room organized
Pack shelves neatly
Create attractive displays
Elevate customer complaints to the manager
Provide excellent customer service skills
Flexible work hours
Ability to multitask
Ability to work well in a team
Ability to remain calm and professional with difficult customers
Activity, politeness, attentiveness, discipline, goodwill, communication skills, responsiveness, responsibility, focus, resistance to stress, energy
UAE, Abu Dhabi
February 2016-March 2018
Sales assistant
Apparel Group
Greeting customers who enter the shop
Be involved in stock control and management
Assisting shoppers to find the goods and products they are looking for
Stocking shelves with merchandise
Receive new or additional stock delivery
Answering queries from customers
Reporting discrepancies and problems to the supervisor
Resolve any conflicts
Giving advice and guidance on product selection to customers
Balancing cash registers with receipts
Dealing with customer refunds
Keeping the store tidy and clean, this includes hovering and mopping
Responsible dealing with customer complaints
Working within established guidelines, particularly with brands
Attaching price tags to merchandise on the shop floor
Keeping up to date with special promotions and putting up displays
Packing and exchange of goods according to warranty
UAE, Dubai
October 2012-January 2016
Sales assistant
Dubai Duty Free
Ensuring high levels of customer satisfaction through excellent sales service
Maintaining outstanding store condition and visual merchandising standards
Ascertain customers needs and wants
Recommend and display items that match customer needs
Welcome and greet customers
Manage point-of-sale processes
Actively involve in the receiving of new shipments
Keep up to date with product information
Accurately describe product features and benefits
Follow all companies policies and procedures
Basic understanding of sales principles and customer service practices
Customer service focus
Ability to work with cash, cash register, foreign currency
Used to work in the terminal 3 departure with brands such as Emporio Armani, Armani Jeans, accessories,Hermes, Escada, Hugo Boss, Paul Smith
UAE, Dubai
March 2012-August 2012
Hostess
Emaar hospitality group
Attentiveness, punctuality, honesty, accuracy, non-conflict
Timely execution of the duties
The responsible approach to work, assistance to colleagues
Receiving customers and accommodation in the hall
Creating a comfortable environment for visitors and a friendly atmosphere in the cafe
Receiving the reservation tables by phone
CONTACT INFORMATION
*********@*******.***
Address
UAE, Abu Dhabi
Phone
SKILLS
Adaptability,dependability, ability to use positive language, technical skills, organisation, multitasking, self-control, taking responsibility, patience, effective listening, attentiveness, willingness to improve, knowledge
Good communication skills, customer-focused mindset, strong product knowledge, enthusiasm for products and services, creative problem solving, friendly attitude, ability to adapt, active listening customers needs, time management, fast learner, retail sales experience, excellent in customer service
ADUCATION
Master degree
Kiev National University of Internal affairs
Layer
LANGUAGES
english
advanced
Russian
mother tongue
Ukrainian
motr tongue
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