Customer Service Representative
Resume:
Mariam Sampare
** ********** ***** • Brampton, Ontario • L7A 1Z5
Email: *************@*******.***
Cell: 647-***-****
Registered Practical Nurse
Newly graduate from the practical nursing program seeking to utilize my skills and knowledge to providing culturally competent and patient-centered care.
Education
Sheridan College Institute of Technology and Advanced Learning – Brampton, Ontario
Practical Nursing Diploma
Completed: 2017 – 2019
Licensed by the College of Nurses of Ontario
Sheridan College Institute of Technology and Advanced Learning – Brampton, Ontario
General Arts and Science-Health
Completed: 2016
David Suzuki Secondary School- Brampton, Ontario 2013 – 2015
Grades 9 – 10 • Ontario Secondary School Diploma earned
Port Credit Secondary School –Mississauga, Ontario 2011 – 2013
Grades 11– 12
Camilla Road Senior Public School – Mississauga, Ontario 2010 – 2011
Grade 8
Clinical Placements
Pre-Grad and 3rd Placements: Oakville-Trafalgar Memorial Hospital (2019)
Oncology/Palliative and Complex Transitional Care/ Rehabilitation Units
Act in a professional, responsible, ethical and accountable manner
Comply with regulatory standards, relevant legislation and the practice setting’s policies and procedures
Maintain privacy and confidentiality according to the Personal Health Information Protection Act (PHIPA).
3rd Placement (first half): Brampton Civic Hospital (2018)
Respirology unit
Establish and evaluate therapeutic caring, compassionate, and culturally safe relationships with patients and health care team members
Provide patient education, evaluate effectiveness and ensure patient safety.
Teach and assist patients on the effective ways of medications administration (with inhalers) under supervision
1st and 2nd Placement: Holland Christian Homes- Faith Manor (2017 - 2018)
Personal Hygiene such as bathing, toileting, grooming and dressing
Preparing meals and helping with feeding
Supervised clients with medication administration
Employment
FRESHCO, LTD
Customer Service Representative – Supervisor and front-end Cashier (2014 – present)
Accurately account for cash, coupons, or credit transactions
Maintain the customer service and checkout area for prompt and accurate processing of the customer’s order.
Answers inquiries over the phone and in-person regarding location of products, rain checks.
Take initiative to acknowledge and assist customers in the aisles
CarePartners Health Care Services
Personal Support Worker– Part-time (November 2018 – August 2019)
Personal Hygiene such as bathing, toileting, grooming and dressing
Preparing meals and helping with feeding
Supervised clients with medication administration
Light housekeeping and laundry
Skills and capabilities
Attentive to detail and excellent ability to communicate with clients and families
Computer trained in POC/PCC, and Meditech.
Expertise in medication administration, vital signs charting and documentation
Performed blood glucose and vital signs as per institution’s policy
Advocated for clients, others, and quality practice environment
Recent experience in care of patient with NG Tubes, nebulizer therapy, chest tubes, tracheostomy (suctioning and care), catherization, wound care, enteral feeds, I.V. therapy as well as isolation precautions
Highly experienced in geriatric care
Performed head-to-toe assessment and documented in a timely manner
Developed several effective nursing care plans for patients
Provided activities of daily living and ROM exercises to clients
Volunteering
Volunteered in school activities at the Sheridan College nursing labs
Volunteer with Plasp Child Care Services
Assisted the Brampton Rotary Club in tree planting
Accomplishments
Sheridan College General Arts and Science-Health Certificate
Sheridan College Practical Nursing Diploma
Gentle Persuasive Approach (GPA) trained and certified - 2018
Standard First Aid and BLS certified
Languages
Fluent in English
Fluent in Twi - Ghanaian language
Fluent in Hausa - Northern Nigerian language
References available upon request
Contact this candidate