AZY EFTEKHARI

**** ******** **. ● Windsor, Ontario N8R 0A9 ● 519- 999-6102 ● adbjaj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An IT professional with more than 6 years expertise in the field of requirements gathering, analysis, validation, installation/configuration, system performance, project planning, project communications, information technology, implementation, problem solving, documenting testing plans, creating test cases, databases testing, tracking of the upgrade process, network/protocol analysis and client support.

Over 14 years of advanced experience in teaching Microsoft suit (Office 365) and Mathematics.

Professional experience working with end users to perform workflow assessments, gather technical needs, and recommend solutions to end users. The scope may include device hardware (desktops, laptops, printers, mobile devices) or enterprise supported applications (O365, etc.).

Decisive dedicated, result driven person in IT Business/system analysis and QA (Quality Assurance) testing in a large size company with excellent knowledge to author of a Use-Case.

Ability to analyze and understand unfamiliar business processes and perform root cause analysis to identify problems and opportunities collaborate and coordinate with clients to understand business requirements and objectives and convert challenges to highly efficient technical solutions and process improvements.

Experience in coordinating testing efforts with end users within the context of a large software implementation project.

Excellent facilitation and consultative skills with analytical abilities and able to work at an abstract level.

Experience working with information technology teams while implementing new processes involving new software and in training end users on new processes.

Excellent knowledge with financial reporting and budgeting.

Proficiency in SharePoint Online, OneDrive for Business.

Outstanding ability to build relationships and communicate in a professional manner.

Excellent verbal and written communications skills with a positive and flexible attitude.

Ability to work independently, meet time restrictions and enjoy working as a team player.

Fast learner and able to travel as needed.

Speak, read, and write: English, Farsi (Persian), Turkish and Urdu; read and write Arabic. COMPUTER SKILLS

Tools: Microsoft Office suit, QuickBooks Enterprise, Simply Accounting, Visio, Photoshop, Illustrator, AutoCAD, Autodesk, and Revit

Languages: C++, Java, HTML, SQL and Visual Basic

Platforms: Mac & Windows

EMPLOYMENT HISTORY

Henry Ford College, Dearborn, MI 06/10 – Present

Position: Instructor

CIS Department: Teaching Microsoft Office Suite and World Wild Web

Math Department: Teaching Pre/ Intermediate/College Algebra, Geometry, Calculus and Technical Math

SBEPD Department: Teaching Shop Math, Shop Theory, Reading Technical Drawings, Blueprint, Industrial Computer Application and Shape & Size interpretation Baker College, Allen Park, MI 06/09 – Present

Position: Instructor/ Learning Support Services Specialist

Engineering Department: Teaching Computer Aided Architectural Drawing, AutoCAD and Revit

CIS Department: Taught Microsoft Office Suite, Photoshop, and Windows10

Math Department: Taught Essential/Pre/Intermediate and College Algebra Position: Information Technology Specialist (working at Academic Resource Center)

Installing appropriate application, maintaining and troubleshooting Maci and Windows computer software

Providing timely support and technical assistance to students and staff members with their computer software problems, as well as other technologies in them may have in use and Network issues Azy Eftekhari ● 3808 Wildwood Dr. ● Windsor, Ontario N8R 0A9 ● 519- 999-6102 ● adbjaj@r.postjobfree.com

Providing the learning tools and motivational support for the advancement of student education

Tutoring in Programming, Microsoft Office Suite, Math, Statistic, Drafting and Graphing applications

Managing scheduling for tutoring, and front line support and document help desk tickets/resolutions

Attend regular conferences training and professional development seminars Ford Motor Company, Dearborn, MI 05/06 – 07/09

Position: Senior business System Analyst/ QA Analyst/Software Tester

Defined, developed, tested, analyzed, and maintained new software applications in support of the achievement of business requirements

Expert knowledge of the application of business workflow, requirement gathering, and QA software

Expertise in preparing Test Plans, developing, reviewing and executing Test Cases and Test Scripts based on Functional Requirements, Business Requirements and Use Case Documents

Provided needs assessment and analysis, project plan, system design and configuration, management and implementation, deployment, documentation, testing, training and support

Identified project risks and assisting in the resolution of project issues

Collaborated with business units, the client support team and other IT staff to determined the requirements to meet business needs

Worked closely with engineers and top management in developing and managing the custom made project

Interfaced with system engineers to comply with their requirements regarding multi-facet aspects of software

Worked within projects involved vendor owned, designed, and hosted solutions

Author of Use-Case documentation and management of business for e-Deviation and S&O (schedule and optimization) software

Translated business unit requirements into clear, accurate and concise functional requirements

Used Microsoft Visio for creating business process diagrams

Member of the test team to determine test cases, integration and performance testing requirements

Analyzed business problems and defined the detail requirements, resulting in technology solutions utilizing various modeling techniques

Responsible for execution of operation, change and aspects of test and deployment plans

Facilitated communication between business representatives to determine clear understanding of business problems that can be solved by technology solutions

Communicated effectively with both technical and non-technical staff to convey complex ideas both verbally and in writing

St. Clair College of Applied Arts & Technology, Windsor, Ontario 06/04 – 05/06 Position: Learning Support Technologist / Computer lab supervisor

IT lab Supervisor who assessed the software/hardware suitability for course curriculums, Software installation, and objective of colleges and provided feed back to faculty

Problem solver on Windows Operating Systems, Microsoft Office, Computer graphics, 2D, 3D Cad, technical Illustration art and other applications for both faculty and student

Assisted staff in the setup and configuration of the college computers or related devices

Created user accounts/permissions and provide user support to applications that may include eRoom, Blackboard, College Email, Calendaring and Unigraphics

Responsible for the budgeting, planning and inventory Position: Network Technologist/Web developer 09/03 – 06/04

Installed WAN & LAN and supported as many as 13,000 college district/higher education clients

Troubleshoot problems of TCP/IP connectivity between computers on a Windows network

Installed software and hardware; trained staff on efficient use and create reports for relevant departments

Gathered requirements and determining deliverables and estimates at various project stages based on available project information

Directed all inquiries received through the websites to the appropriate departments and staff Azy Eftekhari ● 3808 Wildwood Dr. ● Windsor, Ontario N8R 0A9 ● 519- 999-6102 ● adbjaj@r.postjobfree.com EDUCATION

2018-2019 University of Windsor Windsor, Ontario

Master of Education

1999-2003 University of Windsor Windsor, Ontario

Bachelor of Computer Science

1990-1993 University of Tehran Tehran, Iran

Master in Architectural Engineering Design

Certification/Diploma

Pearson VUE Test Administrator Certification Baker College Mentor Program Coordinator Training Certificate Henry Ford College Manufacturing and Engineering Design Diploma CompuCampus College Project Management Professional Certification (PMP) Ford Motor Company AutoCAD and Auto Desk Architectural Desktop Certificate St. Clair College Associate Network Specialist Certificate (NACSE) St. Clair College VOLUNTEER WORK

Oakwood Hospital, Dearborn MI 08/01 – 06/16

Position: Graphic designer

Creating and designing the newsletter of Oakwood Healthcare System Center for Exceptional Families program and assisting families with learning basis computer skills St. Clair College, Windsor, Ontario 2005

Position: Graphic designer

Designed the steel sculpture of a gear, a caliper and leaves entitled

"Power Precision Imagination” for front of the Ford Centre for Excellence in Manufacturing at St. Clair College of Applied Arts and Technology, Windsor, Ontario.

http://www.waymarking.com/waymarks/WMEZ7F_Power_Precision_Imagination_Windsor_Ontario

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