Customer Service Representative
Resume:
Joy Chestnut
Self Employed - Self Employed
Chicago, IL 60637
******************@***********.***
Work Experience
Customer Service Representative
SCR TRANSPORTATION - Chicago, IL
September 2019 to Present
Answer Phones book rides for Clients all over Chicagoland by inputting information in a Computer. Give Eta's. Provide excellent Customer service
Customer Service Representative
AnswerNet - Chicago, IL
May 2019 to July 2019
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly and in appropriate manner.
• Answered constant flow of customer calls with up to 15 calls in queue per minute. Self Employed
Self Employed - Chicago, IL
May 2015 to January 2019
• Maintained entire family's schedule and organized events.
• Managed set up, stock maintenance, and line sanitation of full line service for several different
• dining locations.
• Set-up and operated line for breakfast and lunch service.
• Designed monthly activity schedules.
• Managed an in-home daycare with 4 toddlers and preschoolers and 4 school-aged children. Shelter Aide
Salvation Army - Chicago, IL
June 2013 to November 2013
• Monitoring clients assisting with securing permanent housing
• Helping clients with paperwork needs
Customer Service Representative
Chicago Messenger Service - Chicago, IL
May 2005 to September 2010
• Dedicated to continuously improving sales abilities and product knowledge.
• Provided an elevated customer experience to generate a loyal clientele.
• Directed calls to appropriate individuals and departments.
• Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Communicated with vendors regarding back order availability, future inventory and special orders. Education
High school or equivalent
Skills
• MULTI-LINE
• MULTI-LINE PHONE
• TEAM BUILDING
• Customer Service
• Call Center
• Customer Care
• Customer Support
Additional Information
Highly capable Professional skilled at prioritizing tasks with ease. Experienced in providing administrative support in a high stress work environment. Able to maintain professional demeanor at all times. Commitment to quality and delivering excellent customer service. CORE SKILLS
Multi-line phone proficiency
Advanced interpersonal skills
Appointment setting
Staff motivator
Relationship/team building
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