Customer Service Sales
Resume:
Tina Pitts
Professional Summary
Houston, TX ****8
***********@*****.***
Organized Administrator possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Home Agent
Teleperformance USA - Houston, TX
August 2018 to June 2019
• Managed a high volume of in-bound sales, order and credit card payment calls.
• Provided technical support to customers having trouble with their account and/or company websites.
• Managed conflict resolution situations to avoid esculations of calls to management.
• Placed customer orders and processed payments, providing the customer with order tracking and conformation information.
• Provided customers with order conformation and tracking informaton over the phone and by email.
• Processed refunds for damaged, lost, or defective items to insure our customers were satisfied.
• Exceeded company customer service satifaction survey and monotored calls expectations. Office Administrator
Coldwell Banker United Realtor - Bellaire, TX
October 2015 to August 2018
• Created and Implemented marketing plans to drive sales.
• Trained new real estate agents on marketing tools to help grow their businesses.
• Managed sales and listing documentation to finalize purchases.
• Processed invoice check request using the National Real Estate Trust (NRT) system. Qualified Intellectual Disabilities Professional
Rescare/EduCare Community Living - Houston, TX
December 2012 to May 2013
Performed project management tasks and activities required to monitor and supervise group homes.
● Investigated any major incidents that affected the residents safety and well being.
● Performed project management and supervision of assigned community living residences.
● Coordinated tasks with corporate representatives and family members.
● Conducted on-site training required for new employees.
● Managed and distribute work assignments to staff of approximately 15 - 20 personnel. Retail Supervisor
Vision Works/Eye Masters - Houston, TX
February 2012 to December 2012
Full-time to Part-time
● Managed and distributed task assignments to staff of approximately 15 eye care personnel.
● Performed project management that included monitoring and tracking activity for sales floor and sales generated.
● Responsible for payroll required for eye care team.
● Instrumental in the resolution of customer service complaints; utilized professionalism and customer care techniques to quickly resolve issues and anomalies related to eye care products to the customer's satisfaction.
District Manager
Energy Armor - Humble, TX
May 2010 to January 2012
Company Relocated to Florida
● Managed staff of 50 sales associates, 6 team leaders, and 3 assistant managers.
● Interviewed job candidates and made staffing decisions.
● Hired, trained, and evaluated personnel in sales and marketing.
● Increased profits through effective sales training and troubleshooting profit loss areas. Enrollment Counselor
University of Phoenix - West Chester, OH
February 2008 to May 2010
Relocated to Texas
● Advised undergraduate and graduate students concerning admissions and degree selection and completion requirements.
● Assisted students during the enrollment process for undergraduate, graduate degree and certificate programs.
● Developed academic plans for students in the degree or certificate programs. Qualified Intellectual Disabilities Professional
Takota Trails/Fairfield Center - Fairfield, OH
July 2004 to February 2008
Fairfield OH/Management
● Managed and distributed task assignments to staff of approximately 35 mental health professionals.
● Coordinated the delivery of consumer support services and conducted investigations, as required.
● Designed and monitored personal programs for consumers to promote independence during in- home care.
● Performed project management and supervision of home managers including RS1 staff, to ensure the successful implementation of services required. Direct Care Staffing for MRDD Clients/Full-time Quest for Independence, Tri-County OH
● Assisted clients in productive functioning tasks in the community.
● Provided active treatment for clients utilizing the day program environment.
● Provided transportation for clients to and from their homes to respective appointments and events. Direct Care Staffing for MRDD Clients/Part-time
ResCare/EduCare Community Living, Fairfield OH
● Supervised and assisted home care residents with daily housekeeping functions.
● Promoted and encouraged independence among residents of daily goals and social needs.
● Aided residents in taking prescribed medication. Education
Doctor of Education in Organizational Leadership in Behavioral Health in Education
Grand Canyon University - Phoenix, AZ
2015 to Present
Master's Degree in Public Administration
Grand Canyon University - Phoenix, AZ
2014
Bachelor's Degree in Criminal Justice
Tri-State University - Angola, IN
2003
Skills
• coaching (5 years)
• marketing. (5 years)
• payroll (5 years)
• staffing (5 years)
• training (5 years)
• Psychology
• Special Education (10+ years)
• Sociology
• Security (10+ years)
Certifications/Licenses
State os Texas Commissioned and Personal Protection Officer January 2019 to January 2022
• Perform armed uniform security.
• Perform armed concealed personal protection services.
• Perform investigations and detainment services.
• Shotgun, taser, aresol spray certified.
Additional Information
Skills
Training programs development, Document management, Excellent communication skills, Financial and operational reporting, Recruitment/Staffing, Interviewing, Employee coaching, Payroll administrator, and State of Texas Personal Protection and Commissioned Security Officer. Recent Position
Office Administrator 10/2015 - 08/2017
Coldwell Banker United Realtors from Corporate to the Bellaire Office, Bellaire, TX
● Created and implemented marketing plans to drive sales.
● Developed and maintained relationships with clients through networking, postcards, and cold calling.
● Managed contracts, documentation and all aspects of sales and listing documents to finalize purchases.
● Trained new real estate agents on marketing tools to grow their business.
● Processed Invoice Check request using National Real Estate Trust (NRT) system.
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