Process Guide for Amazon Logistics, and Previous Office Assistant
Resume:
Roxana Zileiry Quintana
Bermuda Dunes, CA 92203
********@***.***
Objective
●To provide exceptional customer service experience to clients within an organization.
●To assist office staff and other personnel with any needs required to achieve all tasks in a timely manner.
Skills and Potential Value
●Bilingual: Fluent in Spanish and English
●Microsoft: Excel, Powerpoint, Word, OneNote, and Outlook
●Problem Solver
●Self-Motivated and Adaptable
●Works well independently and as part of a diverse team
●Strong organizational and multitasking skills
●Flexible Schedule
Professional Experience
May 2017- PRESENT
Amazon Logistics, Riverside - Process Guide
●Quick and accurate problem solver
●Experience in trouble ticketing
●Fixing any damaged, or defective packages for driver’s to ensure customer happiness
●Handles any questions, comments, or concerns any driver’s may have in a professional manner as a former ambassador and now process guide
●Guarantee customer satisfaction and maintaining the companies rate above 95%
●Experience in supervising and maintaining company standards at all times
August 2013 - May 2017
Railway Elementary School, Perris - Office Assistant
●Clerical tasks and administrative tasks at a quick and accurate time rate
●Organizing office space and keeping area to regulatory standards
●WPM: 70
●Transmit information or documents via computer
●Follow company procedures and policies
Education
October 2014 - December 2019
University of California, Riverside
●Bachelor of Arts Degree in Business Economics
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