Customer Service Sales

Resume of

Jesus Jose Maria A. Manalo

*** ****** ******, *. **** Cruz,

Pasay City 1300, Philippines

Mobile phone: +639**-*******

E-mail address: *************@*****.***.**

Strengths/Personal Objective

I am passionate about success and believe honesty, industry, and interpersonal communication ability are the right ingredients that will help achieve my long-term personal and professional goal.

Education

Bachelor of Science in Computer Engineering

Emilio Aguinaldo College

Manila, Philippines

April 2008

1st to 5th Year of Form School (equivalent to Philippine high school)

Sekolah Menengah Sri Serdang (SMSS)

Sri Serdang, Selangor, Malaysia

1989-1994

Elementary

Sekolah Rendah Kebangsaan Sri Serdang

Selangor, Malaysia

1983-1989

Work Experience

Service Desk Analyst – Bilingual For Bahasa Malay

Holcim East Asia Business Service Centre

Mckinley Hill Taguig, Philippines

December 1, 2018 – November 31, 2019

●Answer inbound calls or communicate with customers electronically to assist them in their inquiries or questions according to prescribed protocols

●Assume ownership for the coordination, investigation and documentation of customer issues

●Develop and maintain expert knowledge of incident tracking system, central support knowledge base, and service desk processes and procedures

●Share information required for the success of the Service Desk team

●Maintain the highest ethical and integrity standards in all internal and external dealings and internal and external relationships

●Knowledge in Shared Service environment using SAP

Account Executive – Bilingual For Bahasa Malay

Chip One Exchange

Ortigas, Pasig, Philippines

February 5, 2018 – October 31, 2018

Promote the company products and services to Malaysian market

Manage accounts and generate sales to existing, inactive or new customer

Evaluate the customer and identify potential accounts

Identify new opportunities and assess sales potential by way of effective questioning

Build rapport quickly through customer interactions

Grow the business with existing and new customers to achieve the sales objectives

Knowledge in using CRM tools

Sales Manager

Achievers Land Marketing

Batong Dalig, Kawit, Cavite, Philippines

August 16, 2013 – January 18, 2018

Built and handled a sales group

Assisted clients during free house tripping

Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and other aspects of customer service

Maintained awareness of all promotions and advertisements

Sales associate

Green Circle Realty Sales, Inc.

Ortigas Pasig, Philippines

July 6, 2011 – August 16, 2013

Full time sales associate

Assisted clients during free house tripping

Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and other aspects of customer service

Maintained awareness of all promotions and advertisements

Photo advertising executive

Great Job Provider Manpower Services, Inc.

(CAR and PROPERTY FINDER MAGAZINE)

Ortigas Pasig, Philippines

March 3, 2011 – July 6, 2011

Searched for new clients and gained an in-depth knowledge of those companies, product, services and industries to create an effective campaign

Presented marketing strategy to the client to understand his advertising goals and then make a proposal, which includes sample advertisements and cost and time line.

Took picture of the unit (car or property) on site

Responsible for the telemarketing to get new clients

Did other office staff work

Assistant purhasing/Vessel Monitoring/Data encoder

F.F. Cruz & Co., Inc.

Manila, Philippines

October 2008 – October 2009

In-charged of canvassing the best quality and the lowest price of vessel materials

Responsible for budgeting and purchasing of daily requested vessel supplies

Did other office staff work

Monitored the daily situation and operation of all the vessels in different parts of the country

Responsible for data encoding of vessel daily and monthly reports

In-charged of communicating with the management the daily situation of the vessel through phone and electronic mail

Operations Manager

Mary Pauline Salon, Sunvar

Makati City, Philippines

May 2008 – October 2008

Managed the operation of the salon

Monitored the inventory of salon supplies

Responsible for maintaining the cleanliness of the salon

Responsible for budgeting and computation ( payroll, commission, supplies )

Admission Liaison Officer/Driver

Emilio Aguinaldo College

Manila, Philippines

November 2006 – October 2007

Facilitated the Admission Office in all aspects of workload pertaining to enrollment, telemarketing, career talks and paper works

Acted as the Officer-In-Charge in the absence of the Admission Director and Admission Assistant

Transported the marketing group (career speaker/s) during scheduled career trips

Administered room to room, general assembly, booth exhibit type of career talks (orientation) and College Admission Test to various high schools

Responsible for data encoding, monitoring, inventory, requisition of career talk tokens and materials and other office staff work

In-charged in the receiving/verification of student applicant’s enrollment credentials

Housekeeping / Service crew

Café d’ Aviano

Maharlika Highway, San Francisco

San Pablo City, Philippines

06 February 2003 - 17 November 2006

Responsible for keeping and maintaining the cleanliness and orderliness of the cafe

Helped in the day-to-day operation of the Café and art lounge

Supervised general customer service

Took part in the purchase and maintenance of store supplies

Did other duties assigned by the Management

Other Information

Born 06 July 1976 in San Pablo City, Laguna, Philippines

Can speak, read and write in English, Filipino and Bahasa Melayu (Malaysian language)

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