Customer Service Representative
Resume:
Jesus Ysrael Y. Yago
Accounts Receivable Supervisor
Professional AR Supervisor with more than five years of experience in
Order-to-Cash process. Highly skilled and proficient in credit and collection function.
WORK EXPERIENCE
Accenture Inc.
Mandaluyong City, Philippines
Collections Supervisor (April 2018 – Present)
Responsible for ensuring that cash and collections activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information while maintaining a professional relationship with the client and their debtors
Maintain accurate records and control reports
Monitor account status and follow up on delinquent payments
Negotiate payments and payment schedules with customers/clients
Manage collection activities such as negotiating with past-due accounts, referring account to collection agencies, and sending follow-ups
Communicate and explain work procedures to subordinates
Resolves process issues and escalations from client
Collections Analyst/Junior Team Lead (December 2015 – March 2018)
Collections Associate (January 2014 – November 2015)
Customer Service Representative (September 2012 – December 2013)
ASALUS CORPORATION – INTELLICARE
Legaspi Village, Makati City
Accounts Management Assistant - APE/PPE Coordinator (August 2010 – February 2012)
EDUCATIONAL BACKGROUND
Bachelor of Science in Commerce (BSC) Major in Business Administration
University of Santo Tomas, España, Manila (A.Y. 2004-2008)
SUMMARY OF QUALIFICATIONS
Possesses a strong ability to perform effectively even under significant pressure.
Excellent written and verbal communication skills at all levels and in a cross-cultural environment.
Commendable team leader with ability to exhibit composure, patience, and confidence when facing difficult situations
Detail-oriented, efficient and organized professional with extensive experience in accounting systems.
Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals.
Proficient in Accounting System/ERP such as; SAP, JDEdwards, GetPaid, MS Excel and other MS office tools
CHARACTER REFERENCES
Roel C. Mabuyo Mynah P. Custodio
Service Delivery Ops Team Lead Financial Acct Advisory Associate Manager
Accenture Inc. Accenture Inc.
****.*.******@*********.*** *****.*.********@*********.***
***********@*****.*** +639**-******* 501 Mabolo St., Cembo, Makati City, Philippines
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