JESSICA SANTOS

**** ***** ****** *** ******* CA *0026 · 213-***-****

adbitj@r.postjobfree.com

My objec ve is to obtain a posi on where I can use my experience in management, real estate, customer service and leasing to become an asset to my employer and grow within the company. November 2018 –Present

PROPERTY MANAGER, John Stewart Company

• Responsible for the overall operation of a 70-unit property and the day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building and ensures compliance with all applicable regulatory agencies and federal, state and local laws.

• Ensure consistent application of property rules and regulations, lease documents and report all violations.

• Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.

• Conduct recruiting, hiring and termination process as well as training and evaluation of all staff.

• Responsible for program compliance such as HUD.

• Obtains appropriate documentation, completes certifications and collects deposits and rents in accordance with program policies and procedures.

• Ensures site staff responds to all resident requests or complaints in a timely, efficient and courteous manner.

• Complete work orders and turnover of vacant units in a timely manner. JUNE 2018 –OCTOBER 2018 (TEMPORARY)

COMMUNITY MANAGER, NEW CAPITAL LLC

• Prepare and deliver resident renewal le ers and ini ate new leases with exis ng residents

• Inspect condi on of property and work with maintenance regularly to meet company standards

• Manage all electronic lease files for residents

• File management quality control

• Responsible for all cash handling and accounts receivable management

• Post daily deposits

• Walk the property periodically to ensure the cleanliness and overall safety

• Collect receivable accounts and handle opera ng expenses

• Generate and issue 3 day and evic on no ces as necessary. AUGUST 2017 – MAY 2018

ASSISTANT PORTFOLIO MANAGER, INVITATION HOMES

• Assistant por olio Manager for 1,040 residen al homes throughout Los Angeles

• Handled administra ve and communica on ini a ves to maximize revenue, minimize expenses, maximize resident service

experience and achieve financial goals for the homes within my por olio

• Lease Accuracy Reviews

• A end unlawful detainer hearings

• Maintain all accounts receivable

• Pos ng of rent payments to ledgers

• Rent Roll Balancing

• A orney Evic on Referrals

• Work Order Requests

• Delinquent Balance No ces

• Maintenance Technicians Supervision

• Evic on and No ce to Vacate communica ons

April 2015- March 2017

DECRON PROPERTIES, ASSISTANT PROPERTY MANAGER

• Responsible for managing and overseeing daily tasks within the property

• Generate and collect monthly revenue in accordance with budgeted goals

• Coordinate all repairs and projects with various vendors

• Conduct property walks and inspect vacant apartments

• Process rental applica ons and evaluate credit reports and employment status

• Process move-out paperwork and prepare vacant apartments to be shown and rented APRIL 2006 – APRIL 2015

CAREER STRATEGIES, ASSISTANT MANAGER/LEASING

• 9 years’ experience at numerous proper es

• Completed daily, weekly, and monthly reports

• Apartment Leasing, poten al residents screening, verifica on of applica ons, collec ng and recording the receipts of funds

• Enforcement of community rules and policies

• Trained and mentored new staff

EDUCATION

CERTIFIED APARTMENT MANAGER, NATIONAL APARTMENT ASSOCIATION- June 2018 DIPLOMA, WHITTIER SCHOOL OF A.E.- April 1998

SKILLS

• Trilingual- English, Portuguese, Spanish

• Yardi Voyager, Pay Scan, Salesforce, Pop Card,

E-Payables, Weblisters, RentCafe, LRO, Word/Excel/PowerPoint Nexxus, Boston post, Dayforce, MyOrg

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