Operations Management

Rosalyn Lester

**** ***** ***, ********* ** ***38

Home: 678-***-**** - *************@*****.***

Summary

Distribution Associate with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Cut costs and improved efficiency through effective management, strategic scheduling and streamlined operations. Self-motivated and dependable, while achieving high performance with minimal supervision.

Skills

·Operations/Production

·Time Management

·Product Management

·Shipping

·Customer Service

·Team Building

·Flexibility

·Payroll

·Kronos

·Scheduling

·Supply Chain

·AS400

·SAP Warehouse Management Systems

·Inventory management

·Microsoft Office Suite

·First aid certified

Experience

Distribution Associate

June 2013 to Current

PACCAR Parts Morrow, GA

·Accurately and productively process, select, ship and pack customer orders

·Verifies delivery bills and verifies product received

·Effectively perform pick to voice at a rate of 120%

·Supply and stock items, no product malfunction or damage

·Load and unload freight accurately, safely and efficiently

·Prepare shipping documenting weight, piece count and freight classification

·Perform cycle counts & Inventory maintenance

·Provide training to newly hired employees/senior employees to drive productivity

·Operate powered equipment and follow safety metrics so that all product is handled correctly with minimal damage

·Maintain one hundred ten percent in all job functions with zero errors by focusing at the bins

Lead Operations Supervisor

November 2004 to June 2013

United Parcel Service Atlanta, GA

·Conducted pre-work communication meetings daily

·Assigned work to warehouse employees to meet production goals

·Managed up to 120+ unionized employees

·Implement incentives to motivate hourly employees

·Strictly enforced safety guidelines by testing all employees on OSHA regulations on a weekly basis

·Report and investigate all accidents and injuries to determine the root cause of injury

·Developed, trained and coached new team members

·Mentor and counsel hourly and salaried employees

·Verified trailer doors upon arrival to dock

·Payroll management, including tabulation of accrued employee benefits, scheduling, time management and work assignments

·Maintained attendance and vacation records

·Monitored operation and package flow

·Spot trailers based on arrival times, due dates and destination

·Unload package trailers by providing exceptional customer service

·Maintained highest productivity in multiple areas by motivating hourly union employees to exceed all Key Performance Indicators(KPI)

·Increased production over a 3 month period by effective training and time management

Education and Training

Master's Degree : Business Administration, Operations and Supply Chain Management, 2016

Colorado Technical University Colorado Springs, CO

2018 OSHA training- regulations 1910, 1926

Accomplishments

·Received Employee of the Year at United Parcel Services 2010-2012

·Employee of the quarter (2nd quarter 2019)

·Lean Six Sigma Project Participant

·Paccar Safety Committee Member

·Forklift Certified

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