Engineer Customer Service
Resume:
Mike Pennington
***** * *** ******* *****: 913-***-****
Olathe, KS 66062 Email: ***************@*****.***
Information Systems Manager / Engineer
Professional Information Systems Engineer with over 10 years of experience establishing and maintaining servers, email platforms and security infrastructure. Strong customer service background, providing support for up to 2500 users. Adept with Microsoft Windows server and Exchange platforms, HP servers and SAN storage, Cisco and Barracuda Firewalls, Anti-SPAM and Web Filter products and load balancers.
Areas of Expertise
Microsoft Server 2008, 2012, 2016 Microsoft Exchange Microsoft Active Directory
Exchange DB availability groups Group Policy Fiber Channel / iSCSI storage
HP Server Platforms Symantec Backup Exec PRTG Network monitoring
DNS / DHCP Cisco UCM, UCCX, Unity RAID / SAN storage
VMware ESX 6 SOX regulatory documentation Android / Apple phone integration
Departmental budgets Data Center management Software licensing
Disaster recovery planning Department management PowerShell, Windows and Exchange
Key Skills Detail
Management of Department. Hiring staff and management of departmental duties.
Microsoft Server – Expertise with all major versions of Windows, 2000, 2003, 2008R2, 2012R2, 2016.
Microsoft Active Directory - installation, upgrades and use.
Microsoft Active Directory Certificate Services, creation, implementation, operation. PKI / Certificate Authority.
Exchange DAG - Database Availability Group configuration and maintenance. Powershell functions.
Microsoft DNS / DHCP - installation and maintenance.
Microsoft Group Policy Object creation, administration, application.
Windows Desktop Operating Systems - XP, Windows7, Windows 10, iMac, installation, patches and maintenance.
Novell Netware and GroupWise messaging, large scale systems. Novell Directory Services.
HP ProLiant servers – All models of HP hardware including DL380, DL360, DL320 Gen 5-9, Driver updates, BIOS flash.
HP and Lefthand SAN storage - installation, configuration and maintenance. Raid 0/1/5/10/50
Symantec Backup Exec – Install and maintain all versions, including related LTO 1-5 tape and tape drives.
Barracuda Systems Firewalls – Anti SPAM, Web Control, load balancers.
Administration of Cisco ASA and PIX firewalls, and POE switches. Cisco ADSM software, vLan construction.
Cisco Call telephony - Administration of Unified Callmanager, UCCX, and Unity. Exchange integration with Unity.
SOX and local system documentation and standards - Microsoft Visio diagrams.
Disaster recovery and Business continuity planning. Built both documentation and physical for off-site locations.
Software purchase and licensing control. Microsoft, Adobe Cloud, and other vendors. Microsoft Audit Experience.
Co-ordination of outside vendors, Sprint, AT&T, Microsoft, other software and hardware providers.
Professional Experience
Konark Software / US Dept. of Agriculture, Kansas City, Mo. - Contract May, 2019 – Present
Security and Windows Engineer – Security Operations Division.
Active directory maintenance for enclave, Domain administrator, multiple domains.
Group Policy creation/administration/maintenance. Advanced Group Policy administration.
Windows 2008R2 and W2012 operating systems.
Active directory Certificate Services, Certificate Authority / PKI implementation
CDM / Homeland Security operations and tools. Archer, Splunk, ForeScout.
Secret Clearance. NIST security compliance scanning / group policy objects.
US Marine Corp, Kansas City, Mo . – Contract. Feb 2019 – May 2019
Sr. Information System Engineer
Active directory integration of 250 servers, 1500 users. Multiple domains.
Operate and maintain Windows 2016 operating systems.
Active directory and Group policy modification and evaluation, and testing via NIST standards.
Environment documentation.
Kingfisher Systems / US Dept. of Agriculture, Kansas City, Mo. – Contract. May 2016 – Feb 2019
Sr. Information System Engineer – Security Operations Division.
Active directory integration of 50-75 servers, 350 users. Multiple domains.
Operate and maintain Windows 2008/2012 operating systems.
Radius / Policy Management server/ DNS server.
Active directory Certificate Services, Certificate Authority / PKI implementation.
Maintain Multiple WSUS servers, approve and apply operating system patches.
Environment documentation.
Physical and Virtual Machines.
Application Support - Department of Homeland Security/ CDM Integration. Forescout, Nessus, RES.
Active Directory Migration Toolkit.
NIST /SCAP security compliance scanning / Group Policy Objects
TRIP MATE, INC., Kansas City, Mo. April 2002 – May 2016
Information Systems Manager / Engineer
Active directory integration of 25 servers, and 145 users.
Operate and maintain Windows 2003/2008 operating systems, and Novell NetWare platforms.
Maintain Exchange email systems operation and install patches.
Design, build and implement an HP SAN, two locations.
Manage firewall security changes in Cisco and Barracuda systems.
Coordinate ISP, SSL, domain, and hardware vendors.
Develop disaster recovery location build-out, 20 servers, SAN storage.
Software and related computer licensing and purchasing. Vendor Co-ordination.
Managed staff of nine developers and support people.
LEO BURNETT ADVERTISING AGENCY, Chicago, IL – Contract. Sept 2001 – April 2002
Large-Scale Email Support
Delivered high-quality customer service to 2500 users. Netware, Windows, GroupWise
Converted 30 worldwide offices to common email platform and common infrastructure.
SPRINT, Overland Park, KS – Contract. April 2001 - Sept2001
Project ION 5 - Deployment Office
Coordinated large-scale computer integration.
Managed documentation budget and purchases.
FEDERAL RESERVE BANK OF KANSAS CITY, Kansas City, MO Jan 1997 – March 2001
Systems Engineer
Provided high-quality support for logins, 100 servers, 2500 users, and related infrastructure components and server storage arrays.
Novell Netware, GroupWise, Windows NT/2000
Linkedin profile
https://www.linkedin.com/in/mike-pennington-865243b5/
Education & Training
University of Missouri, Kansas City Missouri
Basic and Advanced PC and Networking, Maple Woods Community College
Sanford-Brown College, Cisco CCNA certification
Technical Schools for Microsoft, Novell and GroupWise Platforms
Novell CNE, Microsoft MCP, Cisco CCNA
CompTIA Security Plus and Network Plus
Various Novell Technical Courses
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