Pawan Kumar

Exchange O*** Admin

Mob: +91-807*******, +91-750*******

Email: adbilh@r.postjobfree.com

B.E graduate with 5 years and 9 Months of total experience in the IT/Software industry and relevant 4.8 years in O365 and MS Exchange and Wintel Technology. I have acquired hands on and technical project management knowledge.

I would like to obtain a challenging position in IT where my technical and interpersonal skills can be utilized to benefit your Organization.

To apply my technical Knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology.

Technical sound with Administration, Management, Support & Services skills i.e. IT-Infrastructure, Client & Server environment, Networking, Application, System engineering & Security.

Confident about my skills and past experience could make great contributions to your organization

1) Working as an Exchange O365 Global Admin (Exchange 2013, Exchange Online, Skype for Business,One Drive for Business, Yammer, OneNote for Business ) from 15th Jan 2019 to present in Wipro Technology Limited Project Name :- ST Microelectronics

2) Worked as an O365 Global Admin (Exchange Online, Exchange 2010, Skype for Business & SharePoint Online, Microsoft Teams) from 6th April 2018 to 15th Jan2019 in HCL Technology Ltd (Payroll of Outworks Solution Pvt. Ltd.) Project Name: -The Procter & Gamble

3) Worked as a System Administrator from September 2016 to August 2017 in Blue Umbrella India Pvt Ltd Project Name :- Morgan Stanley

4) Worked as an Operation Executive in TCS ( Payroll of Genius Consultant Limited & Core Integra Consulting Service Pvt Ltd) from January 2013 to June 2016.Project Name :- AIIMS

Messaging & Collaboration: Office 365 (Exchange Online, Skype for Business, OneDrive for Business, Yammer,Teams,Share Point,One Note, TO DO )

Server/Client System: Wintel & Windows Server 2003/2008/2012r2, WDS, SMTP, File and Print server.

Messaging System: MS Exchange 2007/2010/2013 and Mail Client (Outlook2003/2007, 2010 & O365)

IT Management & System Security and Server Monitoring tools: Ticketing tool (i.e. HPSM/Service Now/BMC Remedy), Symantec AV Client/Server, Proxy server, McAfee,OP,Sophos Encryption,Op Manager,Event Log analyzer,PRTG Monitoring, HP OVIO.

Certificate

School/College

Year of Passing

B.E (ETC)

Nagpur University

June, 2012

Std. 12th (PCM)

BSEB Patna

June 2008

Std. 10th (Science)

BSEB Patna

June 2006

Wipro Technologies Limited. Project Name :- ST Microelectronics

Roles and Responsibilities [ Jan 2019 – Till Now]

1)Working in Messaging Team for STMicroelectronics Project.

2)Support for Skype for Business and Exchange Hybrid Infra (O365-Exchane online and On-prime).

3)Configuring and monitoring the MS Exchange Servers.

4)Migration of mailboxes from On-prime to O365 Cloud and from cloud to On-prime.

5)Support of Office 365 (which include all the applications) for ST users ( More than 80000 users) .

6)Working for MAS ( MS Practice) team in Wipro.

7)Dealing with mail flow and mailbox issue of ST internal and external users.

8)Support for Skype issues like: Skype PSTN, Meetings, Network and Noise.

9)Dealing with Microsoft tickets for root cause analyses.

10)Administration of O365 licenses

HCL Technologies (Payroll of Outworks Solution Pvt. Ltd.) Project Name :- The P&G

Roles and Responsibilities [April 2018- Jan 2019]

1)Administration and support for Office 365 (Exchange Online, Skype for Business, OneDrive & SharePoint Online) more than 350000 users worldwide.

2)Working in the Messaging & Collaboration Services team.

3)Dealing with mail flow and mailbox issue for External aw well as Internal Users

4)Support for Skype issues like: Skype PSTN, Meetings, Network and Noise.

5)Administration of O365 licenses.

6)Creation of site collection and sites for SharePoint Online.

7)Dealing with Microsoft tickets for root cause analyses.

8)Mailbox Management like Mailbox Permission, Delegation, quota Management, mail tracking, mailbox transport rule creation/modification, Exchange Active Sync Rule Creation.

9)Responsible for managing queue in ServiceNow and assigning ticket to team member.

10)Expanded E-mail and Email Capabilities through interconnecting Microsoft Exchange implementing and deploying Outlook Web Access.

11)Installation, configuration and administration working knowledge on Window 2008 R2/2012 servers and Exchange 2010/2013 servers.

12)Managing all kind of server alert through PRTG Monitoring, Event Log Analyzer, Op manager.

13)Responsible for resolving all types of outlook/calendar issues.

Blue Umbrella India Pvt Ltd. Project Name :- Morgan Stanley

Roles and Responsibilities [September 2016-August 2017]

1) Support for Active Directory and Exchange Hybrid Infra (O365-Exchane online and On-prime).

2) Configuring and monitoring the health of Active Directory and MS Exchange Servers.

3) Migration of mailboxes from On-prime to O365 Cloud and from cloud to On-prime.

4) Troubleshooting the servers all problems like, Authentication, Permission, Replication, Patching and Group policies.

5) Dealing with access problems, diagnosing and troubleshooting all incidents related to AD & Exchange issues.

6) Working on ticketing system using HPSM.

7)Delivers assistance to the level 1 and level 2 help desk when trouble tickets are escalated to Tier 3 and Tier 4 which include mail flow troubleshooting, in depth research to resolve issues, upgrading servers.

8)Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and compliance.

9)Upgrade and configure system software that supports infrastructure applications or Asset Management applications as per project or operational needs.

Tata Consultancy Services Ltd (Payroll Company :- Genious Consultant and Core Integra Consulting )

Roles and Responsibilities [Jan 2013-June 2016]

1) Providing Technical support for mail related issue.

2)Responsible for windows desktop troubleshooting like installation, configuration, backup data, create new user also responsible for taking mail backup in Ms outlook.

3)Responsible for configuration in outlook.

4)Responsible for creating email account in exchange 2010, 2013 as well as their configuration.

5)Ensure the closure of all resolved and end-user confirmed Incident records, Provide guidance to the Incident Process Coordinators.

6)Responsible for patch management through the WSUS Server.

7)Responsible for identifying all the critical patches, failed patches through the Microsoft Baseline

9)Answering calls and emails in a cordial, professional manner.

10)Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.

11)Giving support all level user Support all type of Desktop, Domain-Mail (exchange serve client). network related issue. Managing stock inventory. Helpdesk user issue solving, Hardware issue solving and monitoring.

12)Responsible for monitoring incident through Manage Engine and resolved as well as escalate to other team through ITIL tier lines process L1, L2.

Professional Certification

Core Solution of Microsoft Exchange Server 2013 Exam ID:-341

15 days training of ITIL Process in TCS E-learning Program

Hobbies & Achivement

Listening music.

Playing Cricket, Cycling, Running.

Participated in Clean India Movement by Indian Army.

Best Performer recognized by Wipro Technology for Q1 2019

Full name : Pawan Kumar

Address : A-399 Sector 46 Noida

Current Company : Wipro Technology Ltd

Date of Birth : 25th April 1990

Gender : Male

Father name : Sajawal Thakur

Nationality : Indian

Marital Status : Unmarried

Languages : English, Hindi

I hereby do solemnly affirm that the details furnished above are true up to the best of my knowledge.

(Pawan Kumar)

Place: Noida

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