Manager Branch

ERICA KING

Carol Stream, IL • 630-***-****

***********@*****.***

SUMMARY

Dedicated operations manager and effective leader committed to helping others succeed.

A disciplined, organized, goal-driven professional with high quality standards always eager to overcome new challenges: with exceptional interpersonal, analytical and organizational skills. Ecstatic to learn new techniques and looking for a challenging position.

EDUCATION

TENNESSEE STATE UNIVERSITY August 2000 – 2002

WILLIAM RAINEY HARPER COLLEGE August 2010

EXPERTISE

• Project & Time Management • 13+Years Leadership Experience

• Quality Assurance • Budgeting

• Passionate Work Ethic • Public Speaking

• Critical Thinking • Microsoft Office (Power point, Excel,

• Effective Interpersonal & Word, etc.)

Communication Skills • Problem Solving

Develop/Train New Hires • Type 85wpm/30K numeric keystrokes

WORK EXPERIENCE

USA Payday Loans Apr 2012-Present

Branch Manager/Trainer

Exceed monthly projections, actively manage, improve good quality loans

Process ACHes daily, check and send emails, assign wage garnishments

Follow guidelines for Illinois State Laws

Shell Gas Station Oct 2010 – Aug 2012

Cashier

Managed inventory, oversaw payroll records

Trained new hires

Redmon’s Towing Feb 2008 – Feb 2010

Dispatcher

Handled incoming and outgoing calls

Dispatch calls to drivers

REFERENCES AVAILABLE UPON REQUEST

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