Customer Service Accounting
Resume:
TIKESHA JONES
QUALIFIER RESUME
*** *. ************ *********, ** 92831
*********@*****.***
OBJECTIVE
In having a successful start in serving in “The Banking Industry” I continued my Education in my field of choice in Accounting and Finance in which allows a transition Banking and Accounting. Working in recent roles as a Contractor, then serving in Banking, Leadership and Management. I’m diverse and have experience to collaborate among multiple lines of business.
EDUCATION —
QUALIFIERS FOR POSITION
Ocean County College
01/2013 to 01/2015
AAS. Business Administration, General Studies
Degree,
Kean University
01/2015 to 05/2017
BA. Accounting & Finance
In Progress
FCU
08/2017 to 12/2017
Accounting Course
In Progress
11/2019 to 01/2020
Helpmates/Agency
1200 Main street, Irvine CA,92614
Datafied
Auditor/Risk Adjustment,
oWorked as a 3rd party provider to secure records for Risk.
oReview Accounts of companies and organizations to ensure records and validity were collected.
oCollection of records to monitor risk of insurability.
oCustomer Service
oAccount Payable
oPreparing Reports
11/2018 to 05/2019
Collections • Contractor • Bank of America
oWorked with Bank to collect past due accounts before delinquency/ bad debt occurred.
oOutbound contact center those in risk of delinquency 5/30/60 Day Delinquent.
oBeing Accountable for reducing delinquency for assigned Accounts in Stages of Delinquency
oAnalyzed Accounts to Serve Each Client Needs.
oResolved Clients Issues and Complaints with high effectiveness of resolve.
oInclude Securing payments to accounts and posting payments on system.
oScheduled posted payments on accounts as past due, present or future payments.
oManaged and Resolved Disputes
oProvided Solutions To recover monies owed, and Prevent revocation of credit
oDemonstrated Negotiating skills for High Turn Over Revenue
oIntermediate time Gap to Pursue Degree in Which worked Contracting and Served in Leadership Management Roles While Pursuing degree in Accounting & Finance.
02/2006 to 11/2012
Banking• Teller/Customer Service • Wachovia/Wells Fargo
oWorked in Assisting Client /Customers with Processing Transactions, in their daily living activities.
oBank reconciliation matching client records with balance records on account;
oAdjusting accounts accordingly banking withdrawals and banking deposits.
oMaintaining accounting Accuracy, in Banking Drawer and in Accounts.
oMaintain Cash and System Check and Balanced Daily.
01/2015 – 06/2018
AppleOne Agency
125 Village Blvd, Princeton NJ
Secova Corporation / Benefits Administrator • Contractor
oWorking with Clients in Open Enrollment for Insurance Benefits, Pension, Savings Accounts, Life Insurance
oAnalyzed Accounts for Information and Data Discrepancies
oAnalyze Customer Accounts in Re-enrollment of Insurance/ Accounts Receivable of Invoices.
oIdentified, evaluated and resolved client issues pertaining to accounts
oAccount Data Collection
Net line Corporation,
Edison NJ,
Job Title, Customer Service Representative /Contractor for AppleOne
oB2B Marketing for High End Clientele.
oTelecommunications Out Bound Call Center
oAnalyzed and Contacted Corporations and CEO’s of Businesses to Market resourceful information of the business.
oEnrolled Clients for Subscription of Webinar or Event Marketing Locations.
oProvided High quality Customer Service
oResolved Issue if occurred due to enrollment of subscription, webinar or event location
oGoal Oriented and Commission Base.
oAccount Data Collection
Monmouth Marketing Group
Tilton Falls, NJ
Debt Settlement/ Contractor, For AppleOne
oWorking in an Outbound Call Center, in Debt Settlement
oResponsible for reaching out to clients to combine debt that’s overdue settle debt.
oActed as the liaison between creditors and clients to manage overdue credit accounts.
oEstablished and Maintain Relationship with Creditors for the Purpose of Negotiating Accounts on behalf of Companies Clients.
oContinuous Contact with Credit Bureaus on behalf of Companies Clients
2013-2015
Home Depot Walmart
Freehold Nj Rt. 37 west Toms River NJ.
As a Frontline & Customer Service Manager My Duties Entailed:
oWorking in All Roles in Customer Service
oManaged & Provided Training, Supervision, and Mentoring to all Front-Line Staff and Cashiers.
oEscalated Problems to Upper Management In resolution.
oManaged Internal System: Responsible for the Replenishing and Balancing of Registers.
oCreated & Provided Standardized Monthly Review of
oFront-Line Staff to Supervisors for Quarterly / Annual
oTraining Staff
oAssigning Tasks
oScheduling Daily Shifts
oCollecting Cash
oDispersing Cash
oReconciliation of Cash and Receipts at end of day, and Beginning of Day.
KEY SKILLS —
COLLEGE COURSES
Research Analyst Interpersonal Skills
Well Versed in Communication Verbal and Written
Ability to Analyze Balance Sheets from Financial Statements.
Reconciliation of
Accounts
Knowledge of Compliance of GAAP and Banking Compliance Regulations
Strong Attention to Detail
Kean University, BA Accounting & Finance
01/2015 to 05/2017
Accounting I & II
oKnowledge of Receivable Assets, When to Record these transactions accordingly.
oBank Reconciliation learned behavior sure accounts transactions are accounted for in its true cash balance
oCash Accounting
oThe Analyzing of Financial Statements
Finance, Corporate Financing
oCash Flow
Balance Sheets
oOperations
oFinancing/ Investments
TECHNICAL & SOFTWARE SKILLS
oMS EXCEL
oUPDATING AND FORMATING SPREADSHEETS
oKNOWLEDGE OF ONE DRIVE
oOUTLOOK
oPOWERPOINT
oMICROSOFT WORD
oSAP
REFERENCES
[Available upon request.]
Contact this candidate