Customer Service Active Directory
Resume:
Mike Carroll
System Admin
Springfield, MO
adbi2t@r.postjobfree.com
I am an Information Technology specialist. I have experience with Ubuntu, Windows Server 2012 R2 (Active Directory), and a variety of other tech-related tasks. Some of the duties that I have done include adding new users on Active Directory, mapping a computer to a domain, mapping a folder to a user's login, and also perform password resets.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Outbound Materials Handler
Oreilly's - Springfield, MO
October 2018 to January 2019
Picked parts to ship to stores.
System Support Specialist
Senior Age Area Agency on Aging - Springfield, MO
May 2017 to September 2018
Handled tickets and support requests.
Setup new systems on Active Directory with Users and Folders. Reset passwords on domain and Office 365 Admin.
Night Auditor
Big Cedar Lodge - Ridgedale, MO
May 2014 to January 2015
Generated reports over 10 different departments.
Associate
Great American Cookies - Springfield, MO
March 2007 to May 2012
Oversaw the rotation of inventory
Providing customer service
Education
Bachelor of Arts in Spanish
Southwest Baptist University
December 2009
Masters of Organizational Leadership in Education
Evangel University
Skills
• Warehouse Associate
• Shipping Receiving
• Picker Packer
• Forklift
• System Administrator
• System Admin
• Active Directory
• Vmware
• Red Hat
• Linux
• Linux Administrator
Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/474b4279f247609ba60ddfc87d40d296eed53dc074545cb7 Technical Support — Expert
July 2019
Applying protocols to identify errors and solutions in order to maintain system function. Full results: https://share.indeedassessments.com/share_to_profile/ a0f6c5916c86eae70f31899140810987eed53dc074545cb7
Spreadsheets with Microsoft Excel — Highly Proficient August 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: https://share.indeedassessments.com/share_to_profile/ cf3a9f78db7a6a094fc40a42aace7051eed53dc074545cb7
Sales Skills: Influence & Negotiation — Highly Proficient August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ d8e749e45d1bd2f64f3e2cbd3c9f990e
Attention to Detail Skills — Highly Proficient
December 2018
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: https://share.indeedassessments.com/ share_to_profile/9bb7a16f458d8df025f1d50222aefee9eed53dc074545cb7 Basic Computer Skills: PC — Expert
November 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/xuljfuj4eadybsdn Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate