Mitchelle Mono

Certified Scrum Master

337-***-**** adbhyx@r.postjobfree.com Dallas, TX 75010

PROFESSIONAL SUMMARY

An experienced certified Scrum Master passionate about agile and helping lead people not processes with a focal point on the bigger picture and continuous improvement. A Scrum Master with 3+ years of experience exercising flexibility and persistence in partnering with the Product Owner on delivering high-quality software while removing impediments/barriers to help keep the team on track for on-time project estimations within budget. As a Scrum Master, I am seeking to apply my abilities to a value driven organization within the DFW area.

CORE QUALIFICATIONS AND TECHNICAL SKILLS

Certified Scrum Master

Software Development Life Cycle (SDLC)

Agile and Waterfall Methodologies

Scrum, Kanban, Lean Thinking, eExtreme Programming, SAFe

Trello, Jira, TFS, Confluence, LeanKit

Excellent coach, motivator, and communicator

Great fundamental understanding of business principles

Goal oriented, Project Management

Highly organized, conducts effective scrum ceremonies

Requirement Analysis, User stories

Knowledge in ATDD, TDD, Testing, Pairing

Microsoft Office

Tableau, SQL

PROFESSIONAL EXPERIENCE

Scrum Master Dallas, TX

PRO-Spectus August 2019 – Present

Leading a globally offshore team across different time zones while delivering value using agile methodologies and organizing sprint planning

Assist in defining the deploying new product development processes and in facilitating the continuous improvement of existing processes

Serving the Development Team in its efforts to deliver value and meet expectations of stakeholders by conducting daily standups, planning sprints, sprint reviews, sprint retrospectives, demonstrating the sprints, and scheduling process improvement meetings

Evaluate the Scrum Maturity of the team; coaching the team to achieve higher levels of maturity and at a pace that is the sustainable for the organization

Working closely with the Product Owner with respect to product backlog prioritization using WSJF to stay within budget, management/tracking via Jira, and refinement

Providing guidance on the team; helping them along the process of self-governance so they can realize the impact of Agile Scrum frameworks

Scrum Master Frisco, TX

AmerisourceBergen May 2017 to August 2019

Led internal digital transformation by creating and grooming user stories using Fibonacci method. Team velocity increased by 10% over a 6-month period which drove the most efficiency for the development team, Scrum Master, and Product Owner.

Managed schedules, budgets, project scope, assets, and overall project organization to ensure requirements and project delivery dates were clearly communicated, understood and executed upon

Asked clarifying questions during discovery/requirements gathering phase of any large efforts/projects and ensured the Product Owner accounted for that in User Stories/Spikes

Conducted all scrum ceremonies, project post mortems/retrospectives, delivered effective methods, and practices for managing and resolving impediments in the execution of project activities

Interacted with global, cross-functional, and cross-company technical and business teams; collaborated with corporate and business group to quickly capitalize on opportunities

Prepared and presented reports on the TFS platform to reflect progress/KPIs and success of the project/sprints such as burndown metrics, velocity, etc.

Coached and mentored other Scrum Masters on our program team. Partnered to ensure that our ways of working were consistent across teams

Senior Business Systems Analyst Frisco, TX

AmerisourceBergen May 2016 to August 2017

Worked on projects such as Identify and Access Management (IAM) and Self-service Password Reset project that led to 30% improved user productivity and reduced calls to help desk and 40% ROI.

Worked on senior executive presentations using Microsoft PowerPoint and Tableau to receive funding for projects

Facilitated project status meetings and bottlenecks as well as provided weekly status reports via TFS to all stakeholders to ensure transparency

Obtained business requirements from functional managers and from users through interviews and operation observations and placed them in MSTFS-Team Foundation Server

Co-lead an agile transformation. Inherited a team using the waterfall methodology and transitioned the team to agile methodology using Kanban.

Identified and determined the needs of the business, both departmentally and cross-functionally with a focus on business processes and the systems that support those processes

Business System Analyst Arlington, TX

Texas Health Resources January 2015 to May 2016

Using the Waterfall methodology, I created Business Requirement documents (BRD), Functional Requirement documents and maintained the Requirement Traceability Matrix (RTM) related documents

Routinely worked with subject matter experts, requirements analysts, and business analysts to document as much as possible about user requirements for software development in a variety of formats and software tools including Microsoft Word, and Microsoft Excel.

Coordinate training for any new software or operations, as needed including testing of all new releases or systems, and resolve any issues that are exposed

Manage and monitor business partner's service requests, enhancement requests, and project requests though request that are monitored through the ACT business process-reporting platform.

Understood the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model

Gathered the business requirement and prepared and reviewed Long Term Forecast (LTF) and monthly forecast/actuals at Leadership Team Meetings

EDUCATION

University of North Texas - Denton, TX 2021

Computer Science with related area of study in Psychology

Certifications: Certified Scrum Master CSM, Certified SAFe 4 Scrum Master, Certified Lean Six Sigma.

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