Highly Skilled Healthcare Consultant
Resume:
CHADRICK P. BETTS, CPhT
Dalton, GA 30721
Cell 770-***-**** email: *******@*****.***
Senior Healthcare Consultant
A highly skilled Senior Healthcare Consultant with 17 years of experience in various aspects of healthcare with an emphasis on the following: Electronic Medical Records/Electronic Health Records, Application Analyst, Training, Pharmacy Operations, Member Enrollment/Education. I have 7 years of experience with training and education of end-users in a formal classroom setting and elbow support. I am familiar with Meaningful Use, HEDIS measures for metric reporting. I have extensive experience working with standalone and multi-facility health systems, private practice, health clinics, and some retail settings. I also have 6 years of solid application build experience, barcoding, testing, and patient accounting. I am well versed in communicating with stakeholders at all levels.
SKILLS
Customer Service, CMS/MARx, WIPRO-M360, FACETS, HEDIS Measures, Medicaid Medicare qualification criteria, Med Advantage Application processing, Certified Pharmacy Technician CPhT (PTCB), Federal and State reporting for Medicare and Medicaid, Leadership, Team Lead, Mentoring, Epic Ambulatory Trainer, Epic Willow Trainer, Epic Credential Trainer, Super User/End User Training, Epic Beacon Trainer, Pharmaceutical SME, EMR/EHR Applications Analyst, Nursing Educator, Physician Educator (CPOE), Pyxis ADS, Omnicell ADS, Pharmacy Automation, PARATA Robot, HL7 Interface Analysis,
Software Implementations, Troubleshooting by Root Cause Analysis
Professional Experience
BLUECROSS BLUESHIELD OF TENNESSEE Chattanooga, TN
Member Admin Account Specialist (Sept 2019-Dec 2019)
Perform complete lifecycle of member enrollment; including but not limited to enrollments, exception decisions, changes and terminations within the automated workflow system, or manually if a request is in paper form within specified timeframes outlined and based on applicable documents (contracts, federal/state mandates, etc.)
Successfully load membership data into third-party Rx system and order ID cards as appropriate
Complete weekly inventory and productivity reports in a timely and accurate manner
NEW YORK CITY HEALTH AND HOSPITALS CORPORATION New York, NY
Epic Activation Specialist (Ambulatory and Willow) (July 2019-Aug 2019)
Epic Willow Support/Trainer for Physicians, Super Users and Support Staff at Metropolitan and Lincoln Hospitals
NEW YORK CITY HEALTH AND HOSPITALS CORPORATION New York, NY
Epic Activation Specialist (Ambulatory and Willow) (Mar 2019-Apr 2019)
Epic Ambulatory and Willow Support/Trainer for Physicians, Super Users and Support Staff at the Sydenham Clinic
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BLUECROSS BLUESHIELD OF TENNESSEE Chattanooga, TN
Outreach Pharmacy Specialist (Oct 2018-Mar 2019)
Conducted outbound educational telephone calls regarding medication adherence to members, prescribers, and pharmacies as needed
Encouraged and motivated members to become more compliant by refilling their prescribed medications and adhering to needed medical appointments with their provider
Received provider/member pharmacy complaints and escalate to appropriate management staff
Documented all pertinent data in Care Communication Management System (CCMS)
MERCY HOSPITAL Iowa City, IA
McKesson One Content Senior Education Trainer (Sep 2018 – Sep 2018)
Senior Education Trainer/Support Analyst for Physicians, Nurses and Support personnel at Mercy Hospital
COVENANT HEALTH ST. MARY'S HEALTH SYSTEM (Dr. Richard Kapplemann), Lewiston, ME
Epic Ambulatory Trainer/Support Analyst (May 2018 – June 2018)
Epic Ambulatory Trainer for Physicians, Super Users and Support Staff at Dr. Richard Kapplemann Office (Version 2015)
BOSTON CHILDREN'S HOSPITAL PPOC (Dr. Aida Yavshayan), Boston, MA
Epic Ambulatory Trainer (Mar 2018)
Epic Ambulatory Trainer for Physicians, Super Users and Support Staff at Dr. Aida Yavshayan Office (Version 2017)
ALLEGHENY HEALTH NETWORK ST. VINCENT HOSPITAL, Erie, PA
Epic Beacon Ambulatory Trainer (Feb 2018 - Mar 2018)
Epic Beacon Ambulatory Trainer for Nursing and Support Staff at the Infusion Center at St. Vincent Hospital (Version 2017)
NYU WINTHROP HOSPITAL INTERNAL MEDICINE ASSOCIATES, Long Island, NY
Epic Ambulatory Trainer/Support Analyst (Jan 2018 - Feb 2018)
Epic Ambulatory Trainer/Support Analyst for Physicians, Super Users and Support Staff at the IMA Facility (Version 2017)
BOSTON CHILDREN'S HOSPITAL PPOC (Dr. Heena Banker), Waltham, MA
Epic Ambulatory Trainer (Nov 2017 - Dec 2017)
Epic Ambulatory Trainer for Physicians, Super Users and Support Staff at Dr. Heena Bankers Office (Version 2017)
NYU WINTHROP HOSPITAL CARDIOLOGY MEDICAL ASSOCIATES, Long Island, NY
Epic Willow Ambulatory Trainer/Support Analyst (Oct 2017 - Nov 2017)
Epic Ambulatory Trainer/Support Analyst for Physicians, Super Users and Support Staff at the CMA Facility (Version 2017)
THOMAS JEFFERSON UNIVERSITY HOSPITAL, Philadelphia, PA
Epic Willow Inpatient Trainer/Support Analyst (Mar 2017 - Apr 2017)
Epic Willow Pharmacy Trainer/Support Analyst for End Users, Super Users and Support Staff at the Methodist Hospital Facility (Version 2016)
ERLANGER HEALTH SYSTEM, Chattanooga, TN
Epic Credentialed Trainer Willow/Ambulatory (Jan 2017 - Mar 2017)
Trained Super Users and End Users on Epic Willow/Ambulatory (Version 2016)
Reviewed/revised Lesson Plans and Exercise Workbooks for Epic Ambulatory/Willow
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ERLANGER HEALTH SYSTEM, Chattanooga, TN
Epic Willow Pharmacy Application Analyst II (Jan 2016 - Jun 2016)
Epic Willow Team member that revised/updated Visio workflow processes for the
Epic Willow Pharmacy Application Analyst II trained in Willow build (Version 2016)
Formally trained by Omnicell on ADS systems
ATRIUS HEALTH HARVARD VANGUARD MEDICAL ASSOCIATES, Boston, MA
McKesson EnterpriseRx Systems Analyst (May 2015 - Jun 2015)
Implemented Enterprise Rx to Retail Pharmacies within the organization (15 facilities)
Built End User Credentials (Clinical and Administrative Support Staff)
Built /Revised Physician DEA Registry and NPI files for Electronic Prescribing through PPI
GWINNETT MEDICAL CENTER, Lawrenceville, GA
McKesson Education Consultant (Mar 2015 – Apr 2015)
Provided one-on-one education and training to Physicians/Nursing Staff on McKesson Horizon Clinicals
NORTHSIDE HOSPITAL at FORSYTH, Cumming, GA
McKesson Education Consultant (Nov 2014)
Provided elbow education and training to Cardiology, Pulmonology and IMS Physicians on McKesson Horizon Clinicals
NORTHSIDE HOSPITAL, Atlanta, GA
McKesson Education Consultant (Jul 2014 – Sep 2014)
Assisted OB/GYN and IMS Physicians (elbow support) with McKesson Horizon Clinicals which gave greater order entry efficiency and a decrease in order entry time and decreased admission time from ED to medical floors
SUBURBAN HOSPITAL, Bethesda, MD
Senior Advisor (Jan 2014 – Jul 2014)
Responsible for ongoing Legacy Clinical Support for Horizon Clinicals applications
Accepted incoming service tickets that resulted in efficient handling of related issues by the Clinical Group
VALLEY BAPTIST MEDICAL CENTER, Harlingen/Brownsville, TX
Senior Healthcare IT Consultant (Aug 2012 – Oct 2013)
Complete build and implementation of Barcoding System for proper medication ID for patient billing
Provide End User Clinical Education/Training and technical application support for Horizon Clinicals
JUPITER MEDICAL CENTER, West Palm Beach, FL
Senior Consultant (Sept 2012 – Nov 2012)
Provide super-user/end-user education, training, and go-live support, for Physicians and Nursing/Clinical staff on Horizon Clinicals
COMMUNITY HEALTH SYSTEMS, Youngstown, OH
Senior Consultant (Feb 2012 – Aug 2012)
Team Lead Pharmacy Applications Build and performed Unit/Integrated Testing for Formulary
CATHOLIC HEALTH SYSTEMS, Long Island, NY
Senior Systems Analyst (Sep 2010 – Feb 2012)
Managed Pharmacy Application (HMM) Team for 5 facilities (Good Samaritan, St. Francis, St Catherine, St. Charles, Mercy Hospital)
Active Revenue recovery for missed charges (CPT, HCPC and ICD-9 codes) and built Medications and Charge Codes (FIM/SIM) in HMM and STAR Patient Accounting
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MCKESSON PROVIDER TECHNOLOGIES, Alpharetta, GA
Product Support Analyst (Apr 2008 – Jul 2010)
Certified Support Professional that provided product support for (HMM) Pharmacy Application
Resolved customer issues through Root Cause Analysis and analysis of HL7 Interface engine messages
ATLANTA TECHNICAL COLLEGE, Atlanta, GA
Program Director–Pharmacy Technology (Jul 2007 – Apr 2008)
Coordinated the daily operations of the Pharmacy Technology Program and adjunct staffing
Developed SOP, curriculum, course syllabi, and lesson plans and coordinated Internships/Externships
Education & Certifications
Bachelor of Science in Biology with a Minor in Chemistry Clark-Atlanta University
Certified Pharmacy Technician (PTCB) Certification #260************
Certified Six Sigma White Belt
Certified Support Analyst
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