Project Coordinator

DEEPAK. D

Mob: +971-**-***-****

Email: adbhls@r.postjobfree.com

www.linkedin.com/in/deepak-dd

PROFILE SUMMARY

Versatile IT professional with 9+ year’s career experience and 6+ years in relationship management, project management, delivering excellence in cross-functional team building and leadership.

SKILLS

Project Management

Incident, Release and Change Management

Team Forming and Bonding

Process Improvement

Client Handling

Time and Communication Management

PROFESSIONAL EXPERIENCE

Project Coordinator

Nour Global Dubai, UAE Jan 2019 – Present

Worked with multiple clients globally and completed the project on the committed time frame

Successfully completed the projects of GMPLS, MPLS and DIA

Collaborating with internal and external stakeholders to gather project requirements

Creating project schedules from planning to execution

Adhering to project risks and compliance

Conducting biweekly meeting with Project owners to discuss the gaps, updating the developments and informing the next course of action, RFS date

Addressing and resolving concerns raised by contractors, minimizing hurdles and setbacks

Constant follow-ups with the clients regarding their requirements, and support & coordinate with the team for the proper execution

Focuses IT team on business objectives to ensure that project is completed on time, within budget and as per client’s expectations

Researching vendors for pricing, equipment availability

Developed and maintained productive working relationships with project owners, business functions, vendors, internal teams and other project stakeholders

Guided the team on resource requirements, methodologies, tasks, dependencies, deliverable’s, risks, and other issues through the life of the project

Assisting Project Manager in preparing project status reports, pointing the gaps, process improvements by performing root cause analysis for weekly meetings

Assisting Project Manager with presentations and written communications

Project Lead

AstraZeneca India Pvt Ltd Chennai, India Aug 2015 - July 2018

Successfully completed system development activities including testing (verification/validation), implementation, and quality assurance

Conducted project kick-off meetings, defined project objectives, and scope tracked risks, assumptions, and managed detailed project schedules

Prioritized customer requests for enhancements or system changes to meet project deliverables

Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies

Interviewed applicants for support and consulting team and assisted with the hiring process

Worked closely with Business Analyst and System Configuration Analyst ensure system met clients' requirements

Managed an entire implementation from the initial training to the "go-live"

Assist the Project manager in supervising the work of team members and tracking overall work progress

Service Coordinator

CSC India Pvt Ltd Chennai, India May 2012 to Aug 2015

Advanced planning of release window and cycles across a portfolio

Conducted regular meetings, facilitate communications, ensured coordination, and cooperation among team members

Measured and monitored progress to ensure releases are delivered on time within the target period

Facilitate clear communication between the Clients and the team regarding issues/concerns involving customer satisfaction with a proper solution

Established strong relationship with customers to educate and gain buy-in of new releases process roll-out and understanding of its value-added

Technical Support Executive

Maples India (Standard Chartered Bank) Chennai, India May 2008 to Jan 2010

Provided L2 Remote desktop support to Scope International and Standard Chartered Bank Employees

Troubleshooting problems related to Cisco VPN Configurations

Provided first call resolutions via state-of-the-art on-line tools [Remedy] and knowledge databases

Customer Support Executive

Sutherland Global Services Chennai, India Oct 2005 to Apr 2006

Provided support for Microsoft customers, troubleshooting Windows OS related issues.

Troubleshooting Internet Connectivity issues, and other desktop applications

EDUCATION

Bachelor of Science in Computers, Annamalai University, Chennai, India (2006)

Completed ITIL v3 Foundation Certification

Acquired basic knowledge of Artificial Intelligence in understanding machine learning methods

ACHIEVEMENTS/ AWARDS

Best performer for 100% Customer satisfaction (2009)

Star performer for best Customer service (2009)

Managed single-handedly the initial rollout of iPhone project to SG & UK (2010)

Best team player for meeting the parameters (2014)

Most Valuable Player for achieving the release task (2017)

LANGUAGES

English

Tamil

Hindi

PERSONAL INFORMATION

Nationality: Indian

Marital Status: Single

Year of Birth: 1983

Interests: Singing and Driving

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