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Scrum Customer Service

Location:
Arlington, TX
Posted:
January 29, 2020

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Resume:

AYOKUNLE ODUNSI, PSM. SAFe®. SMAC.

682-***-**** • adbhlk@r.postjobfree.com • www.linkedin.com/in/ayokunle-odunsi

SUMMARY

An agile practitioner with extensive experience at driving the adoption of agile values, principles and practices. Adept at leveraging agile methods with business initiatives to deliver quantifiable results that are sustainable. Highly innovative, vision-driven, and quality-focused scrum master, with extensive background in impacting organizational performance through effective management of software development, infrastructure, and network support operations. Demonstrate technical expertise in process improvements, change management, and development of tools that addressed clients’ specific business requirements. Currently seeking a position as a Scrum Master, bringing 6+ years of experience.

CORE COMPETENCIES

Agile Values &

Principles

Backlog Refinement

Coaching/Mentoring

Burndown charts

Conflict Resolution

SAFe®

EXPERIENCE

Scrum

Extreme Programming (XP)

Kanban

Team Empowerment

Conflict Resolution

Emotional Intelligence

Iteration/Sprint Planning

Stakeholder Engagement.

Team Performance

Relative Sizing

Waterfall

Workflow visualization

Story Pointing

Team Velocity Tracking

Infosys Scrum Master (Indianapolis IN) Jan 2019 – Present

Technologies: Java, JavaScript’s, C#, PHP, Confluence, IOS, Android, Jira, Agile/Scaled Agile Framework

Ensure development teams are practicing the core agile principles of collaboration, prioritization, team accountability and visibility.

Managing multiple technical teams in delivering applications on Cloud and successfully managed three deployments. Communicate team overall progress by tracking key scrum metrics and productivity.

Work with teams developing mobile application and help them deliver the important milestones with exceptional servant leadership skills. Identify and remove impediments to the team’s work.

Facilitate daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings with scrum teams and stakeholders.

Ensure outcome of retrospectives is implemented towards continuous team improvement.

Assist the Product Owner to continually keep enough set of features prioritized.

Use Jira to track team progress and performance delivery. Run filter queries, provide insights in reports from JIRA boards and find solutions for the concerned boards and teams.

Assist with DevOps initiatives (Configuration management, Continuous Integration and Continuous Deployment).

Proficiency in gathering SMART requirements and transforming them into functional specifications focusing on workflow analysis and design, user interface design, and process flow modeling.

Mary Kay Inc Scrum Master (Dallas TX) June 2017 – Dec 2018

Technologies: Java, JavaScript’s, C#, PHP, Confluence, IOS, Android, Jira, Agile/Scaled Agile Framework

Organized and facilitated sprint planning, daily stand-up, sprint reviews, retrospectives and product backlog refinement ensuring there’s full team engagement.

Coached product owners to help them understand their role, create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding.

Facilitated discussions and conflict resolution while empowering team to self-organize and provided support to the team using a servant leadership style whenever possible, always leading by example.

Promoted an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.

Help teams plan infrastructure changes with appropriate risk assessments and clear operational implementation. Guided scrum teams in establishing normalized estimating.

Monitored the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverables.

Utilized JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

Top Group Technologies Scrum Master (Largo, MD) Oct 2015 – May 2017

Technologies: Java, JavaScript’s, C#, PHP, Confluence, IOS, Android, Jira, Agile/Scaled Agile Framework

Facilitated daily scrum ceremonies and coached scrum teams on how to create clear and concise user stories with well-defined acceptance criteria

Performed the role of a servant leader for multiple onshore/offshore scrum teams on agile good practices.

Supported Product Owners with grooming and maintaining product backlogs, making sure user stories are sprint ready. Identified and removed team impediments, escalating as necessary to management.

Facilitated and coordinated user story interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule.

Tracked key metrics through various scrum metrics (burn-down, burn-up and team velocity) radiating progress to the teams and stakeholders.

Work with and educate our dev team to make good schema design choices and write efficient queries

Good knowledge of performance tuning at both server level and query level

Installing and configuring tools for event monitoring, capacity planning, performance monitoring and making recommendations based on results

Produced documents for use in configuration, repair and troubleshooting of managed database systems.

TD Bank Agile Business Analyst / Scrum Master (Portland, MN) Sept 2013 – Sept 2015

Technologies: Java, JavaScript’s, C#, PHP, Confluence, IOS, Android, Jira, Agile/Scaled Agile Framework

Facilitated daily stand-ups, reviews, retrospectives, user story workshops and removed impediments to development team progress.

Created and developed BRDs, change controls, tracked progress of error resolution.

Assisted in research, performed system analysis, created data mappings, and presented results to all levels of leadership within the organization.

Participated and supported capacity planning and the development of long-term strategic goals for systems and software development in conjunction with end-users and department managers.

Led daily aspects of all assigned projects including process definition, goal documentation, issue management, user acceptance testing, vendor management and project deliverables.

Processed mapped operations that identified redundancies, manual processes and backlogs that improved efficiency of departments and service levels.

Developed ad-hoc reports using tools like MS-SQL and Excel.

NEC Global Business Analyst (Chicago, IL) Feb 2012 – Apr 2013

Worked closely with all stakeholders to determine requirements for new projects and enhancements.

Ensured project team is kept well informed of project changes with open communication.

Contributed to various types of testing that include unit and UAT.

Prepared training documents, user guides, and facilitated training for staff.

Delivered weekly key status updates to key stakeholders.

Conoil Plc Sales/Delivery Manager (Lagos, Nigeria) Jun 2002 – Oct 2011

Managed 14 Direct Clients and 63 Indirect employees covering a geographical area in achieving and surpassing annual business target. Achieved record of most profitable cost center 3 times in seven years.

Responsible for day-to-day loading operations of organization’s allocation at the respective depots and achievement of throughput target in product liftings.

Developed and implemented strategy for product sourcing to grow company business. This included developing evaluation criteria, scoring and reporting mechanism to meet departmental goals.

Relationship management with various industry stakeholders such as to ensure seamless operation of company’s business.

Co-ordinated supply Chain delivery platforms to ensure order execution and delivery of petroleum products to drive business strategies averaging 90% annual target.

Responsible for ensuring compliance with Standard Operating Procedure at the depot and spot check activities on all programmed BRVs (trucks) to ensure HSE compliance..

Bridged communication gaps between business leaders and management by identifying opportunities to streamline business processes.

Initiated several training programs for outlet employees to enhance customer service and sales.

EDUCATION

Obafemi Awolowo University, Ile-Ife May 1994 - Dec 1999

Bachelor’s in Metallurgical & Materials Engineering

CERTIFICATION

Professional Scrum Master (PSM)

Scrum Master Accredited Certification (SMAC)

TECHNICAL EXPERTISE

Agile Tools: Jira, Rally, Version One, Redmine, TFS

Software: MS Windows, Excel, Word, PowerPoint, Access, Outlook, SharePoint, MS Project

Databases: SQL Server, AS400, CACS, FileNet, SharePoint

Operating Systems: Windows Server, UNIX, Mac OS, Linux



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