Engineer Training

PROFILE

First generation US born highly-skilled, certified training manager\specialist with 18 years of experience in industrial automation robotics, packaging systems, and industrial capital equipment. Proven ability to create and deliver quality solutions that meet corporate objectives tied to business and customer requirements. Developing long lasting strong relationships to exceed customer expectations and grow company opportunities and revenues.

SKILLS SUMMARY

Bilingual (Spanish/English)

Instructional Design

Network Implementation

Microsoft Office

Field Service Engineer

International and Domestic account management

Certified Technical Trainer

Criterion Referenced Instruction

Network and electrical troubleshooting

Technical Support Center

Sales Support Training

TCP\IP networking

Installation and calibration of industrial equipment

Training of customer personnel

Project and applications

US, Mexico, Central, and South American sales and client support

PROFESSIONAL EXPERIENCE

Thales DIS (formerly Gemalto) March 2019 to present

Information Technology company specializing in transaction and security software

Training Manager

Manage the implementation of training courses for operators in a manufacturing enviroment

Design technical training courses using TWI Instruction techniques

Continual process improvement across all departments and plants

Coordinate and enforce training standards with all personnel

Development of new hire presentations

Kulicke and Soffa (formerly Assembleon) 2012 to 2019

Manufacturer of Surface Mount Technology (SMT) equipment and software for electronics assembly

Training Specialist\Field Engineer

Manage and Deliver instructor-led, performance-oriented, training courses in English and Spanish

Design technical training courses using Criterion Reference Instruction techniques

Customer support and applications project implementation

Assessment and management of customer training progams

Schedule and coordinate over 20 technical training courses for customers and internal personnel

Applications coordination

Sales and customer support

Assembleon America Inc., A Philips Electronics Division 1999 to 2012

Manufacturer of Surface Mount Technology (SMT) equipment and software for electronics assembly

Training Manager/Master Technical Training Specialist/Applications Engineer

Performed software installation, testing, and network scenarios using Oracle as a database storage system. Designed and implemented software and testing training documents for new product introductions

Performed software installation, testing, and network setups using MSSQL 2012 and 2014 as a database storage system for third party software interfacing

Setup of server and client networks using TCP\IP and ports with hubs and switches.

Use of several communication tests such as ping tests, vnc, and remote desktop connections for network analysis

Responsible for the delivery of Instructor lead, performance oriented, training courses for customers, Field Engineers, and Technical Support Engineers in English and Spanish

Authored professional correspondence to customers and vendors

Analyzed course materials and objectives based on customer feedback and tests and manage course changes to improve the quality of training

Development, testing, and implementation of custom applications

Liaison for customer issues resolutions for major accounts

Sales, parts, and maintenance support

Senior Technical Training Specialist

Member of an Instructional group responsible for the delivery of Instructor lead, performance oriented, training courses for customers and internal field and technical support engineers

Design and present highly technical electronics training on computer controlled robotic pick and place machines utilizing AC/DC servo motors and pneumatic controllers, from operational level instruction to calibration and repair

Design and present highly advanced training for programmers to utilize computer software for the creation of pick and place programs used to construct printed circuit boards

As an instructor, maintained an average student feedback ranking of 4.85 on a 1-5 scale over a 10-year period based on rankings by over 1000 students

Technical Training Specialist

Member of an Instructional group responsible for the delivery of Instructor lead, performance oriented, training courses for users, as well as field and technical support engineers

Present highly technical electronics training on computer controlled robotic pick and place machines utilizing AC/DC servo motors and pneumatic controllers, from operational level instruction to calibration and repair

Designed and Present highly advanced training for programmers to utilize new computer software for the creation of pick and place programs used to construct printed circuit boards

Imaje Ink Jet Printing Corp., a division of Dover Enterprises 1997 to 1999

A leading provider of industrial ink jet printers used throughout the manufacturing industry

Training Specialist

Member of an Instructional group responsible for the delivery of Instructor lead, performance oriented, training courses designed to instruct students on the operation, maintenance, and programming of industrial ink jet printers

Present highly technical electronics and mechanical training on equipment utilizing servos, hydraulic and high voltage systems

The Kliklok Corp. 1995 to 1997

A leading company in providing industrial packaging systems for the food industry

Field Engineer

Duties included: installation, calibration, testing, troubleshooting, and instruction of core fundamentals and operation of packaging systems in the US, Central, and South America

Technical Support in the call center

Curriculum development and maintenance were also an integral requirement of the position

Customer relationship developement

Dial Call Inc. 1993 to 1995

A major provider of residential and commercial communications technology

Communications Technician

Troubleshooting, programming, and repair of SMR and LTR repeater systems and radios

Customer Support for internal sales force and external customers

EDUCATION

B.S. in Electronics Engineering Technology, DeVry Institute of Technology, Atlanta, GA, Feb 1993

CERTIFICATIONS

Certified Technical Trainer (CTT)

Criterion Referenced Instruction (CRI)

AWARDS

1996 Field Engineer of the Year

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