Store Manager Office Staff

Faiza Ayaz B.Com, IFC (CSI)

************@*****.*** Cell: 289-***-**** Guelph (N1G 5E7), ON, Canada

* ***** ** ********** ** the first line of support for clients to help with their needs. Passionate professional, dedicated to doing what’s right for clients. Well-organized resource, and able to handle multiple tasks simultaneously. Good in client engagement, relationship building skills, Passionate about growing my knowledge. I always bring my real self to work and I live my organizational values-trust, teamwork, and accountability. Eager to learn, and passionate about my career in financial industry. Looking for a position, where I can utilise my skills, and put my learnings into practice and contribute to the organization growth with confidence and to learn new financial concepts and skills.

EXPERIENCE

Dollarama Pergola Commons (Guelph) October 2017 till date

Primary Cashier (Customer Services Representative)

Worked in a fast-paced customer facing working environment

Helped clients to manage their needs and store products. Focused on each client’s expectation and made every interaction meaningful.

Built relationships with clients and understood their needs.

Provided informative and tailored service and recommended the right products.

Always put store’s clients first, engaged clients with a purpose and go an extra mile on right time.

Built trust through respect and authenticity and passionate about solving the problems of people.

Well versed in client engagement, always listened to customers.

Delivered customer services to the general public, providing information, problem-solving and explained the current in-store seasonal promotions

Connected clients in the right direction where they could find the products as per their need

Engaged customers in conversation to identify their necessities and guided them accordingly

Collaborative team member of a fast-paced customer-facing environment

Dealt with all segments of people including youth, seniors, newcomers and persons with disabilities

Always updated my store manager about items in demand for store inventory

Supported required operational activities, included, inventory management, items display

Independently managed & reconciled cash transactions from the cash register

Followed through on the risk and compliance processes and policies to ensured and safeguard store assets and customers respect

Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment

Drive and self-motivation, as well as excellent communication skills and emotional intelligence

Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment

Good understanding of Canadian sales taxes

Peel District School Board (Mississauga) Sep2016 to May2017

Supply & Lunch Supervisor

Supervised kids during lunch hours in Barondale Public School (Mississauga)

Attended monthly meetings with School Principle and class teachers to comply the Board policies and procedures

Communicated via email with office staff in-case any of any situation

Generated reports using word processing on monthly basis for schedule

Amazon Fulfilment Centre (Mississauga) Dec2015 to Mar 2016

Warehouse Associate

Worked as picker in warehouse, in the packing facility

Scanned inbound items with RF scanner as part of Quality Control department

New Horizon Thrift Store (Hamilton) Oct 2015 to Dec2015

Volunteer Helper

Helper in sorting and displaying items received as donation

Worked as Cash Officer, managing and guiding customers for their needs.

Muslim Commercial Bank Limited Oct 2004 to Dec 2006

Customer Representative Officer

Processed financial transaction like deposits, withdrawals and utility bills as per standardized operating procedures, industry regulations and bank’s Code of Conduct and Ethics.

As a member of the personal and business banking team worked in a fast-paced banking centre.

Used my knowledge of financial services products to help clients with their day-to-day banking

Worked as the first line of support for clients and always assisted customers, answered their questions, or proactively connected clients with the right team members

Worked with multi-currencies in foreign exchange department

Delivered digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

INTERNSHIP

Muslim Commercial Bank Limited 2 months

Akbar & Company Charted Accountants 4 months

Prepared of accounts payable vouchers for data entry

Identified and sorted incoming invoices to the required areas within A/P

Voucher, reviewed of entry and posting of invoices

Reviewed and followed-up of vendor statements

Communicated with vendors and in-house staff to resolve A/P issues

Worked with Purchasing Department to ensure procedures were being followed and in compliance with the Quality System and to ease vendor voucher flow

Developed understanding of chart of accounts and related applications

EDUCATION

Oct -2015 Credential Equivalence (B.com) Comparative Educational Services (UOT)

Oct- 2019 Investment funds in Canada (IFC) Canadian Securities Institute

COMPUTER LITERACY & TOOLS

Strong proficiency in Microsoft applications (Outlook, Word, Excel & Power Point)

Touch Screen Cash Register

SOFT SKILLS

Positive, motivational attitude and strong interpersonal skills

Excellent communication skills and emotional intelligence

Strong attention to detail and problem-solving skills

Excellent oral and written communication skills

Strong organizational skills

Derived and self-motivated

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