Customer Service Representative
Resume:
TARKDEEP
*** ***** **** *****, ********, L*X*K*
Telephone: 437-***-**** Email: ********@*****.*** Customer Service Representative
Punctual, reliable and hardworking
Good Communication and task management skills
Fast Learner, able to grasp new systems and procedures quickly
Adaptable to new settings and changes within the work environment
Able and willing to learn
High work ethics, capable of working under minimal supervision EMPLOYMENT EXPERIENCE
Customer Service Representative – DHL Limited Oct’19 – Jan’20
To provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is kept informed of progress throughout.
Book pick-up calls using the automated dispatch system known as CSV
Manage all customer complaint calls professionally and effectively to increase customer satisfaction
Gather the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry
Handle and process inbound / Outbound calls within a set target frame Assistant Manager – Coal India Limited, India Mar’18 – Sep’19
Listened to employee grievances and resolved complaints, resulting in positive outcomes
Provided information and interpretation to employees regarding the Human Resource policies, procedures and practices
Prepared letters, reports and dashboards, by using MS Word, MS Excel & MS PowerPoint Associate Lead – Infosys Limited, India Jul’15 – Oct’17
Monitors & handles employee requests through IT system, emails, drop-ins and HR calls throughout the day, ensuring professional and quality outcomes
Design, Testing & Deployment from process perspectives of systems related to Human resources EDUCATION (As per Educational Credential Assessment report of WES) Master in Business Administration Symbiosis International University 2015 Bachelor of Engineering
SOFTWARE SKILLS
BIT Mesra 2013
MS Word, MS Excel, MS PowerPoint, SAP HCM as a user
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