Registered Nurse Manager
Resume:
BM
BRYN MILLER RN,BSN,MBA,JD
Professional Summary
Healthcare Administrator with proven ability to ensure exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Work History
TELECARE/North Valley PHF PLACER COUNTY - Director of Pt Services/Director of Nursing
ROSEVILLE, United States
06/2016 - 09/2019
Exodus Recovery - Program Director
Fairfield, CA
08/2015 - 08/2016
********@*****.***
Roseville, CA 95661
Skills
Accreditation coordination
Multidisciplinary team collaboration
Drug utilization review
Loss prevention management
Relationship building and retention
Project oversight
Training and development
Hiring and recruitment
Profitibility strategies
Recruiting and Hiring
Drug inventory management
Immunizations
Medication dispensing
Staff management
Pharmacy operations management
Profit improvements
Education
El Camino College
Torrance, CA
Associate of Science: Nursing RN
Program
UCLA
Los Angeles, CA
Bachelor of Arts: English And Philosophy
Pre-law/ aborted program in last year to
enter law school
UWLA/Whittier College:School of Law
Planned and assigned workload to 45-person nursing staff to direct patient care.
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Evaluated work performance of 45 nursing personnel to determine wage increases and implement discipline.
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Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
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Performed rounds to observe care and interview staff, residents and families.
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Developed policies and procedures for effective pharmacy management.
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Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 33% system-wide.
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Created customized care plans, working with hospital staff and families to assess and meet individual needs.
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Oversaw team of 35 personnel focused on Positive Experience for Patients,Providers,Staff
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● Cost effective quality care
● Attaining excellence on surveys
Vantage Pointe Mediation And Consulting - C Level
:DirectorConsultant and Case Manager
Roseville, CA-California
01/2003 - 06/2016
Blue Shield - Manager of Utilization for Blue Shield of Cal. El Dorado, CA
08/2014 - 08/2015
Los Angeles, CA
J.D.: Law: Earned BSL And JD
American National University
Phoenix, AZ
(BSN/MBA): Nursing/Business
Administration
Certifications
● And satisfying Solano county and corporate mission . Developed CSU program from ground up, laying out framework and defining roles.
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● Provided ongoing direction and leadership for program operations. Improved success of program by making proactive adjustments to operations.
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● Identified risks and developed mitigation plans. Addressed and resolved technical, financial and operational concerns by working with team members and directors.
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● Maintained and updated all project related documents. Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
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Interviewed and hired talented nursing staff s with expertise in acute psych to increase quality and safety strengths within already gifted department.
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Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
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Managed support services and fostered communication among social workers, group,recreation,music and art therapists, hospital staff and patients.
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Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
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Helped patients receive appropriate, high-quality care with evidence based quality results.
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Evaluated compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
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Improved staff performance by recreating disciplinary procedures commensurate with level of infraction, dramatically reducing turnover.
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Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
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Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
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Evaluated quality problems and performed analysis,and restructuring to identify and resolve issues.
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Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
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● Conceptualized and designed abstract ideas, built plans, and delivered
● BLS certified
Registered Nurse in CA, License
number 159507, exp 2020
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Woodland Memorial /Dignity - Director of Behavioral Health Services Woodland, CA
01/2013 - 08/2014
St. Helena Behavioral Health - Nurse Manager/promoted to Director of Nursing
Vallejo, CA
06/2010 - 12/2012
details to CMO.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from limited access to providers, protecting company reputation and loyal client base.
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Supervised and led employees to high performance levels in cross- functional matrix management structure.
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Developed and executed targeted relationship and account development strategy.
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Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
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Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
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Supervised and led employees to high performance levels in cross- functional matrix management structure.
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Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
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Collaborated with Emergency department on operational support tasks to model importance of group goals.
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Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
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Developed team communications and information for staff,provider and board meetings.
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Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
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Delivered medications via oral, and intramuscular injections, monitoring responses to catch and address new concerns.
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Reviewed department performance and adjusted coverage to compensate for changing conditions.
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Supervised, directed and motivated high-quality performance from nursing staff.
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Established and continuously optimized unit schedules and individual work assignments.
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Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
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Delivered expert case management, milieu management, medication administration and emergency intervention.
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Advised caregivers and family members in providing emotional and psychological care to support patient needs.
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● Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
Managed 85 nurses in Adult,Adolescent and Child units handling needs of Acute psych inpatients in a 64 bed locked facility.
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Worked at least 32 hours per month as floor nurse to maintain clinical proficiency.
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● Conducted patient assessments and developed treatment plans. Updated patient charts using new Cerner program with data such as medications to keep records current and support accurate treatments.
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Applied nursing expertise to meet needs of acute psych patients in challenging locked environment.
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Strengthened training and nursing knowledge by taking part in continuing education programs and MAB workshops.
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Recorded details regarding all therapies, including groups and ECT to keep patient charts updated.
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