Customer Service Social Media
Resume:
Thea E. Barbon
**** ****** ******* ******, ****** Manggahan, Pasig City, Philippines 1611 094******** / ****.******@*****.***
Work Experience:
Executive Recruiter (Part Time)
May2019-December 2019
HR Renew
Finding and managing talent, particularly across Defense, Mining and Oil & Gas at a global level
Career Backer/ Global Talent Acquisition Director
Cyberbacker
February2019 – January 2020
Handled end to end Recruitment Process for Global Talent Acquisition – Local Philippines.
Plan and suggest sourcing initiatives for current job vacancies
Responsible for the full recruitment life cycle to include, but not limited to, sourcing, screening, checking references and onboarding qualified candidates based on departmental business needs and requests.
Regularly provide guidance and assistance to job applicants in the navigation of the web-base job application and selection process.
Talent Acquisition Specialist (Home- Based) (IT-JOBS)
August 2018 - February2019
Cynet Systems 21000 Atlantic Blvd., Suite #740, Sterling VA
Responsible for the full recruitment life cycle to include, but not limited to, sourcing, screening, checking references and onboarding qualified candidates based on departmental business needs and requests.
Regularly provide guidance and assistance to job applicants in the navigation of the web-base job application and selection process.
Identifies passive and active candidates by leveraging a variety of recruitment resources such as job boards, social media, resume databases, job fairs and referrals; communicates and coordinates recruitment advertising.
Performs miscellaneous job-related duties as assigned.
Global Talent Acquisition Specialist
September 2014 –August2018
Sitel Philippines Corporation Ground Floor Eton Cyberpod Corinthian Ortigas Ave Cor Edsa Quezon City
Handled end to end Recruitment Process for Global Talent Acquisition – North America.
Plan and suggest sourcing initiatives for current job vacancies
Handle free online sites for job postings -handle pipeline management for all job applications (Indeed, Monster, ZipRecruiter) Do job offer and endorse for background check and medical exam Coordinate with operations manager or training manager for training details and communicate with the New Hires Handle the official class roster of trainings - invites interview or conduct phone interviews a preliminary screening process and make hiring recommendations
E xtend offers to candidates once a hiring decision has been made Monitor completion of background and drug test result
Customer Service Associate Level 2 / Chat Support
July 2012 – September 2014
TeleTech 19/F Robinsons Cybergate Tower 3, Pioneer,Mandaluyong City
Customer Service Representative
December 2011 — June 2012
West Contact Services 24/F Exportbank Plaza, Chino Roces Avenue corner Sen. Gil J. Puyat Avenue, Makati
Customer Service Representative
September 2009 — March 2011
Transcom Asia Worldwide Inc., Philippines Araneta Highway, Tangub, Bacolod City
Deals with internal and external customers at all levels via telephone and email, to ensure successful communication through active listening and probing questions. Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals.
Front Desk Officer November
November 2007 — January 2008
MO2 Westown Hotel Bacolod Lacson St., Mandalagan Bacolod City
- Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms. Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
Educational Background:
Colegio San Agustin Bacolod B.S. Aquino Drive, Bacolod City
Bachelor of Science in Nursing June 2003 — March 2007
Negros Occidental High School Araneta St., Bacolod City
Secondary Education June 1999 — March 2003
Personal Information: Birthdate: December 09, 1986
Birthplace: Manila City
Gender: Female
Civil Status: Single
Citizenship: Filipino
Height: 5'2"
Weight: 106 lbs.
Religion: Roman Catholic
Language Spoken: English, Filipino, Hiligaynon
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